Salesforce
Holly Groverson
Administrative Assistant
Summary
High-energy Administrative Professional who excels at meeting individual and group goals while using office skills accustomed to working in fast-paced environments. Proven talent for identifying opportunities to create more efficient systems to file and organize information, which resulted in faster reactivity in time-sensitive situations. Excel at project management and finding ways to better communicate with internal groups and customers, creating a more accessible environment for everybody. Quick to learn: attained a 3.67 GPA in Political Science.
Overview
1
1
Language
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Business Operation Senior Representative
Securian Financial
St. Paul, MN
03.2019 - Current
- Resolved issues through careful research and follow-up with customers.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Adhered to company policies and government regulations regarding replacements and confidentiality to promote overall information security.
- Entered and processed new business applications into internal system.
Sustainability Intern
Minnesota Now
St. Paul, MN
12.2020 - 05.2021
- Followed budget put in place for sustainability programs.
- Assisted MN Now with projects and community involvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated cross-functionally with planning and other teams to plan the annual State Conference.
Administrative Associate
Distribution Center Of Minnesota, Inc
Minneapolis, MN
04.2016 - 06.2017
- Implemented improvements to file systems and procedures, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Responded to internal and external requests for information.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Devised processes to boost long-term success and increase productivity.
Education
Bachelor of Arts - Political Science
University of Minnesota - Twin Cities
Minneapolis, MN 08.2017 - 12.2018
Skills
Project Management
Software
Microsoft Suite
Google Suite
Timeline
Sustainability Intern
Minnesota Now
12.2020 - 05.2021
Business Operation Senior Representative
Securian Financial
03.2019 - Current
Bachelor of Arts - Political Science
University of Minnesota - Twin Cities
08.2017 - 12.2018
Administrative Associate
Distribution Center Of Minnesota, Inc
04.2016 - 06.2017
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