- 11X certified Salesforce Admin/Developer/Consultant/Business Analyst, 1X Copado certified and Salesforce Five Star Ranger with a demonstrated track record of optimizing system efficiency.
- Salesforce administration experience in supporting organizations larger than 38k users and working on cross-functional projects covering Sales Cloud, Service Cloud, Salesforce Experience Cloud.
- Skilled in Copado and adept at mentoring, consistently delivering projects that exceed expectations.
Hi, I’m
Rini Thomas
Lake Mary,FL
Summary
Overview
12
years of professional experience
1
Certification
Work History
HCL America
Technical Lead
05.2021 - Current
Job overview
- Led team of developers to successfully deliver high-quality software projects on time and within budget constraints.
- Developed Experience Cloud/Community Cloud sites for crowdsourcing ideas from internal employees.
- Championed adoption of DevOps practices, streamlining development and operations to enhance product reliability using Salesforce Changesets, Ant Migration tools and Copado DevOps tool.
- Delivered front-end and back-end architecture and functionality by translating development requirements.
- Led migration of Salesforce Classic systems to modern Salesforce Lightning platforms, enhancing system scalability and performance.
- Reduced system downtime and user issues by promptly addressing and resolving Salesforce support tickets on ServiceNow & Salesforce Case Management system and providing ongoing user support.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Teamed on development of technology roadmaps, business process flows and wireframes.
CalabiTek Inc.
Salesforce Developer/Administrator
10.2016 - 05.2021
Job overview
- Improved data quality by implementing validation rules and customizing page layouts in Salesforce.
- Reduced manual data entry for the sales team by automating processes using Apex triggers and classes.
- Assisted in troubleshooting technical issues related to Salesforce platform, providing prompt resolution to minimize downtime.
- Supported organization-wide change management initiatives pertaining to the adoption of new features or enhancements within the Salesforce platform.
- Configured security settings and access controls within Salesforce orgs, safeguarding sensitive data from unauthorized access.
- Collaborated with stakeholders to identify business requirements and translate them into technical specifications for Salesforce solutions.
- Reduced case resolution times by automating case assignment and escalation processes in Salesforce Service Cloud.
- Contributed to culture of continuous improvement by regularly reviewing and optimizing Salesforce workflows and processes.
- Documented software development methodologies in technical manuals on SharePoint, Confluence to be used by IT personnel in future projects.
- Created proofs of concept for innovative new solutions.
Allianz Cornhill Information Services
Business Analyst
11.2014 - 01.2016
Job overview
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Championed change management initiatives within the organization, promoting the benefits of adopting new technologies to improve overall efficiency.
Aptara Learning Private
Business Analyst
06.2012 - 09.2014
Job overview
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created data models to support decision-making processes.
- Implemented business intelligence solutions to increase operational efficiency.
Education
College of Engineering, TrivandrumKerala, India
Bachelors of Technology in Applied Electronics
05.2012
University Overview
Skills
- Apex, Visualforce, Aura components
- Salesforce Inspector, Workbench
- Copado, Ant Migration Tool Jenkins
- Dataloader
- qTest, AXE tool, JAWS
- Salesforce Einstein
- Agile Methodology
Certification
- Salesforce Certified Advanced Administrator
- Salesforce Certified Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified Data Architect
- Salesforce Certified Development Lifecycle and Deployment Architect
- Salesforce Certified Identity and Access Management Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Application Architect
- Copado Fundamentals I
- AWS Cloud Practitioner
Timeline
Technical Lead
HCL America
05.2021 - Current
Salesforce Developer/Administrator
CalabiTek Inc.
10.2016 - 05.2021
Business Analyst
Allianz Cornhill Information Services
11.2014 - 01.2016
Business Analyst
Aptara Learning Private
06.2012 - 09.2014
College of Engineering, Trivandrum
Bachelors of Technology in Applied Electronics
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