Lisa Chilton
Sweet Tooth Pediatric Dentistry
Holly Hill,SC
1
Certification
24
years of professional experience
Dynamic dental professional with extensive experience at Sweet Tooth Pediatric Dentistry, excelling in patient care coordination and digital X-ray proficiency. Proven ability to enhance patient satisfaction through effective communication and infection control practices, contributing to a welcoming environment and improved appointment attendance rates. Committed to delivering exceptional dental support and education.
Work History
Dental Assistant
3 Years 9 Months- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Managed patient records using dental software to ensure accurate documentation.
- Provided chairside support during procedures, enhancing dentist efficiency and patient comfort.
- Educated patients and families on oral hygiene practices and post-treatment care.
- Coordinated appointments, ensuring optimal scheduling for patients and staff workflow.
- Developed rapport with young patients to create a welcoming environment for dental visits.
- Maintained inventory of dental supplies, minimizing shortages and ensuring readiness for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Verified patient insurance eligibility and benefits.
Dental Receptionist
3 Years 9 Months- Greeted and scheduled patient appointments, ensuring optimal use of office resources.
- Managed patient records using dental management software to maintain accuracy and confidentiality.
- Coordinated insurance verification processes, enhancing payment efficiency for services rendered.
- Assisted in developing office protocols that improved patient flow and reduced wait times.
- Trained new staff on clinic policies and customer service standards, fostering a cohesive team environment.
- Implemented follow-up procedures for patient reminders, increasing appointment attendance rates.
- Monitored inventory levels of dental supplies, ensuring adequate stock for daily operations.
- Resolved patient inquiries and concerns with professionalism, contributing to high satisfaction ratings.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Managed patient billing processes for timely, accurate payments.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Expedited appointment scheduling through effective utilization of office management software systems.
Dental Assistant
20 Years- Implemented office protocols that improved patient flow and reduced wait times effectively.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Collaborated with dental team to develop treatment plans, ensuring patient needs were met comprehensively.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Prepared and sterilized instruments and materials for use by dentists.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Exposed, developed and mounted dental x-rays.
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Managed patient records using dental software to ensure accurate documentation.
- Provided chairside support during procedures, enhancing dentist efficiency and patient comfort.
- Coordinated appointments, ensuring optimal scheduling for patients and staff workflow.
- Developed rapport with young patients to create a welcoming environment for dental visits.
- Maintained inventory of dental supplies, minimizing shortages and ensuring readiness for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Explained treatment procedures and instructed patients on home care guidelines.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
Education
High School Diploma
Skills
Dental impressions
Dental radiography
Digital X-ray proficiency
Equipment sterilization
Treatment room setup
Sterilization techniques
Appointment scheduling
X-ray processing
Professionalism and etiquette
Team collaboration
Instrument sterilization techniques
Patient scheduling
Cross-training capabilities
Infection control proficiency
Patient relations
Impression taking skills
Treatment room breakdown
Oral hygiene education
Patient education
Dental material handling
Sanitation protocols
Electronic charting
Patient services
Teeth cleaning assistance
First aid training
Restorative procedures
Inventory management
Dental staff assistance
Office administration duties
Knowledgeable in software
Dental staff support
Restorative dentistry
Patient care coordination
Complex Problem-solving
Proficient in software
Dental software management
Restorative dentistry support
Continuing education commitment
Clinical support
Patient counseling
Dental records
Medical records management
Pediatric dental care
Data confidentiality measures
Strong manual dexterity
Patient record maintenance
Emergency response preparedness
Laboratory case management
Patient intake procedures
Procedure support
Insurance billing
Dental office administration
Office management
Dental impression specialist
Dental terminology
HIPAA compliance
Team collaboration abilities
OSHA regulations
Oral X-rays
Stress management techniques
Infection control procedures
Oral health education
Dentrix proficiency
Patient records gathering
Instrument selection
Four-handed procedures
Disinfecting rooms and equipment
Radiography safety
Patient schedule management
Taking X-rays
Strong writing and verbal skills
Dental procedure preparation
Oral healthcare
Surgical setup
Chairside assistance
Exam room setups
Instrument preparation
Teamwork and collaboration
Certified in CPR/AED
Disinfection and sterilization
Instrument tray preparation
Full mouth radiographs
CPR/AED
Personable communication
Certification
Nitrous Oxide Monitoring
Dental radiography
Timeline
Dental Assistant
Sweet Tooth Pediatric Dentistry
01.2023 - CurrentRead More
Dental Receptionist
Sweet Tooth Pediatric Dentistry
01.2023 - CurrentRead More
Dental Assistant
D4C Dental Brands
01.2003 - 01.2023Read More
Middleton High School
High School Diploma
Read More