Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dalen Carter

Corona,CA

Summary

Results-driven Technical Support Engineer with strong analytical thinking and root-cause analysis skills. Proven ability to collaborate effectively, engineer solutions, and optimize performance in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

TeamLogic IT
Rancho Cucamonga, California
08.2024 - Current
  • Implement consultative troubleshooting methods, and ask probing questions to diagnose root causes.
  • Collaborate with team members on complex technical problems to achieve effective and timely resolution.
  • Engineer scripts and procedures to establish efficient deployment and management of services.

Lead Graphic Designer

Institute of Knowledge
Diamond Bar, California
08.2022 - 08.2024
  • Developed branding strategies to enhance the institute's visual identity.
  • Managed project timelines and resources for multiple graphic design initiatives.
  • Reviewed and provided feedback on design projects to ensure quality standards.

Arabic & Qur'an Teacher

Institute of Knowledge
Diamond Bar, California
08.2022 - 08.2023
  • Designed and implemented engaging lesson plans for 6th grade Arabic to accommodate diverse student needs.
  • Evaluated Qur'anic recitation, memorization, and implementation of Tajweed rules for 3rd-10th grade students.
  • Facilitated parent-teacher conferences to discuss student performance and growth.

Office Administrator

Institute Of Knowledge
Diamond Bar, CA
08.2021 - 08.2022
  • Managed office correspondence and maintained organized filing systems.
  • Supported onboarding processes for new employees and training sessions.
  • Processed invoices through QuickBooks on a timely basis according to established procedures.

Office Manager

Helping Hand for Relief and Development
Anaheim, California
09.2019 - 08.2021
  • Managed daily office operations and administrative tasks.
  • Assessed the intake and organization of in-kind donations and oversaw international transportation coordination.
  • Processed monetary donations to ensure accurate bookkeeping and safe transportation to the bank as necessary.

Business Development Executive

Sheefa Honey, LLC
Fullerton, California
06.2019 - 08.2021
  • Developed strategic partnerships with local retailers to expand product distribution.
  • Identified market trends to enhance brand visibility and customer engagement.
  • Conducted competitor analysis to inform pricing strategies and promotional campaigns.
  • Managed customer relationships to ensure satisfaction and repeat business opportunities.

Education

Associate of Science - Cyber Defense

Riverside City College
Riverside, CA
08-2026

A+ Certifiation

Computing Technology Industry Association
Downers Grove, IL
05-2025

Bachelor of Arts - Arabic & Islamic Studies

Institute of Knowledge
Diamond Bar, CA
06-2022

Skills

  • Analytical thinking
  • Root-cause analysis
  • Process improvement
  • Data analysis
  • Project management
  • Customer relationship management

Languages

English
Native/ Bilingual
Arabic
Professional
Turkish
Limited

Timeline

Technical Support Engineer

TeamLogic IT
08.2024 - Current

Lead Graphic Designer

Institute of Knowledge
08.2022 - 08.2024

Arabic & Qur'an Teacher

Institute of Knowledge
08.2022 - 08.2023

Office Administrator

Institute Of Knowledge
08.2021 - 08.2022

Office Manager

Helping Hand for Relief and Development
09.2019 - 08.2021

Business Development Executive

Sheefa Honey, LLC
06.2019 - 08.2021

Associate of Science - Cyber Defense

Riverside City College

A+ Certifiation

Computing Technology Industry Association

Bachelor of Arts - Arabic & Islamic Studies

Institute of Knowledge

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