Danielle McDuffy
Little Elm,Texas
Summary
Licensed mental health professional with several years of comprehensive experience delivering crisis interventions, assessments, and referrals. Possessing a critical understanding of complex, personalized diagnoses and treatment roadmaps. Knowledgeable of the principles, theories, and practices of mental health to promote overall client health.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mental Health Patient Outcome Manager
Amen Clinics
Irving, TX
06.2023 - Current
- Conducts Biopsychosocial assessments and develops comprehensive history reports for psychiatrist evaluations
- Proficient in administering and assessing psychological score checklists and Mental Status Exams.
- Effectively monitor and assess client progress during treatment follow-up sessions.
- Evaluate clients' interests, abilities, and needs to develop targeted goals for treatment based on clinical presentations.
- Assess immediate needs for mental health services, including suicide risk assessments.
- Maintain records and prepares reports and correspondence.
- Well-organized and able to communicate and work collaboratively with colleagues,
- Collaborate with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
Mental Health Care Counselor
Cerebral
Dallas, TX
12.2021 - 11.2022
- Applied various psychosocial abilities and customized treatment strategies to address individual client requirements.
Assessed clients for suicidal ideations and developed safety plans as needed.
Used evidence-based approaches to complement the medication plan.
Utilized various evidence-based interventions such as grounding, motivational interviewing, and cognitive behavioral therapy for improved treatment success.
Co-managed client care plans with other care team members for seamless continuity of care.
Generated reports on client recommendations, progression, and outcomes.
Conducted monthly client meetings to assess progress and identify obstacles to advancement.
Successfully facilitated accurate interpretation of treatment plans and adeptly implemented associated coping strategies for clients.
Research Project Coordinator
University of Chicago Medicine
Chicago, IL
09.2017 - 07.2021
- Collaborated with the Comprehensive Care Clinical and Medical Director in planning, organizing, and directing all patient-centered care activities.
- Oversaw the transportation needs of patients while maintaining records of Kaizen reports.
- Developed and oversaw billing reports for Transitional Care Management (TCM) and Chronic Care Management (CCM).
- Supervised a team of 1-2 undergraduate student assistants.
- Managed and facilitated effective communication between patients and care team.
- Coordinated Multidisciplinary daily team meetings to discuss treatment plans for discharging patients.
- Sorted and distributed mail and FedEx packages, including coordinating external mailing for departing faculty notification letters and welcome packets for newly enrolled patients.
- Assisted in organizing fellowship and faculty staff recruitment activities, which involved creating interview itineraries, guiding individuals to meetings, and arranging travel plans.
- Supported onboarding of new faculty staff and trainees by coordinating technology setup including phones, computers, and IT service correspondence.
- Submitted System Access Request Forms (SARFS) for Epic and other technology access needs for faculty, staff, and trainees.
- Triaged requests from external research collaborators and internal Alliance personnel, coordinating the tracking, follow-up, and timely completion of tasks and action items.
Patient Benefit Specialist
ATI Physical Therapy Corporation
Bolingbrook, IL
12.2016 - 05.2017
- Loaded Payment Plan Agreements into patients' accounts to ensure accurate billing.
- Implemented Patient Payment Agreement policies and resource manual for reference and training purposes.
- Consistently closed up to 70 accounts daily, surpassing the designated quota of 42
- Applied in-depth understanding of medical terminology to provide precise information to both patients and insurance companies.
Patient Account Representative
Medical Business Office-Trustmark
Munster, IN
12.2014 - 01.2016
- Arranged payments from debtors via telephone and sent statements to debtors and insurance companies following established policies and procedures.
- Maintained compliance with Federal and State regulations, enhancing positive interactions with patients and clients.
- Provided assistance and information on patient billing concerns while also managing and resolving patient grievances.
- Suggested alternative payment plans for patients based on their requirements
- Collected and processed payments via phone, promptly issuing receipts and notifying patients of remaining balances.
Lead Financial Counselor
Ingalls Hospital
Harvey, IL
04.2012 - 09.2014
- Performed daily front-end cash collection and evaluated past-due accounts from billing.
Ensured seamless access to care by authorizing the continuation of services for patients with pending medical coverage.
Developed and implemented effective training resources to enhance company-wide communication and effectiveness.
Approved financial requests for infusion departments assisting patients with chronic illnesses.
Played a vital role in the rapid improvement project and was honored with an award for contribution. Assisted in creating new process flows for the registration department, leading to a significant decrease in denials from Medicare.
Education
Masters of Clinical Social Work -
University of Aurora
05.2020
Bachelor of Healthcare Management -
Southern Illinois University
05.2008
Skills
- Patient Outcome Management
- Crisis Communications
- Problem-Solving
- Goal Setting
- Behavioral Health Assessor
- Research Coordination
- CBT Modality
- Community Engagement
Volunteer Experience
Thresholds| Chicago, IL Community Support Specialist (Intern) 01/2019 - 05/2020
- Advocated for and assisted members with access to community resources and support.
- Provided direct service to members through group counseling/therapy, case management, job support, and crisis intervention.
- Assisted clients with scheduling doctor’s appointments, budgeting, job applications, and overall daily necessities.
- With the oversight of the clinician, logged and administered medication to clients.
- Attended community meetings to learn about updates that could benefit or caution the residents.
- Accompanied clients with outings and shopping.
Certification
- Licensed Masters of Social Worker - (2024)
- National Honors Society Member- (2020)
Timeline
Mental Health Patient Outcome Manager
Amen Clinics
06.2023 - Current
Mental Health Care Counselor
Cerebral
12.2021 - 11.2022
Research Project Coordinator
University of Chicago Medicine
09.2017 - 07.2021
Patient Benefit Specialist
ATI Physical Therapy Corporation
12.2016 - 05.2017
Patient Account Representative
Medical Business Office-Trustmark
12.2014 - 01.2016
Lead Financial Counselor
Ingalls Hospital
04.2012 - 09.2014
Masters of Clinical Social Work -
University of Aurora
Bachelor of Healthcare Management -
Southern Illinois University