Pamela Simon
Mobile,AL
Summary
Highly skilled, compassionate and results-oriented professional seeking to add extensive value to a professional, motivated team. Strengths include exhibiting a keen attention to detail when dealing with clients' needs and critical thinking abilities in demanding environments. Committed to providing quality, customer-centered service to help organizations achieve optimal outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA Hospice Aide
Aveanna Hospice
07.2024 - Current
- Assist with various personal care issues including changing bedding, changing clothing, bathing hospice patients
- Helping with hygienic routines such as brushing teeth, washing hair and keeping wound dressings clean and dry
- Consult on a regular basis with their supervising registered nurses in terms of keeping hospice team members apprised of our patients' progression and the families' needs
Care Access Associate
Strada Patient Care Center
08.2022 - 06.2024
- Excellent written and verbal communication skills
- Greet patients on arrival
- Coordinate patient access activities, such as registration, billing, and scheduling
- Provide patients with insurance and payment information
- Collect patient details
- Checking in patients, and checking out patients with follow up details
- Updating charts and patient insurance prior to appointments
Customer Service Representative
Getix Health
08.2021 - 08.2022
- Handle customer complaints and provide an appropriate resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Patient Access/ Receptionist
Springhill Medical Center
09.2018 - 08.2021
- Verify patient identity, insurance, and demographics
- Obtain prior authorizations for treatment, collect co-pays and payments
- Schedule patients appointments, update patient records and answer questions about hospital processes, insurance, and billing
Telemarketing Representative
NCO Financial
04.2015 - 08.2018
- Company Overview: Alorica
- Responsible for talking to potential customers on the phone about products
- Track customer contact lists, explain the benefits and advantages of the services
- Obtain payment information for customers to pay outstanding balance
- Alorica
Education
GED -
Bishop State Community College
Mobile, AL09.2017
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Certification
- CNA
- Adjuster License
Timeline
CNA Hospice Aide
Aveanna Hospice
07.2024 - Current
Care Access Associate
Strada Patient Care Center
08.2022 - 06.2024
Customer Service Representative
Getix Health
08.2021 - 08.2022
Patient Access/ Receptionist
Springhill Medical Center
09.2018 - 08.2021
Telemarketing Representative
NCO Financial
04.2015 - 08.2018
GED -
Bishop State Community College
Similar Profiles
Francine ElliottFrancine Elliott
Admissions/Registered Nurse Clinical Liaison at Delaware HospiceAdmissions/Registered Nurse Clinical Liaison at Delaware Hospice
Karen "Michelle" MichaelKaren "Michelle" Michael
Patient Care Manager at Gentiva HospicePatient Care Manager at Gentiva Hospice
Tracy CaffeeTracy Caffee
RN Case Manager at Expectcare HospiceRN Case Manager at Expectcare Hospice
Myia JonesMyia Jones
Credit Card Representative at Chase BankCredit Card Representative at Chase Bank
Derek ArdenDerek Arden
Assistant Manager at CPSIAssistant Manager at CPSI