Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MICHAELA HUBERT

Winchester,KY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

In Shop/Manager

Jimmy Johns
05.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels for over 150 orders per shift.

Summer Healthcare Academy Counselor

Bluegrass Community and Technical College
06.2023 - Current
  • Assisted over 30 students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.

Crew Member

Sonic
05.2022 - 10.2022
  • Took over 100 orders per shift, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

BBA - Business Administration

Eastern Kentucky University
Richmond, KY
06-2026

Associate of Arts -

Bluegrass Community And Technical College
Winchester, KY
05.2024

High School -

George Rogers Clark High School
Winchester, KY
05.2024

Skills

  • Data entry
  • Data Analysis
  • Communication
  • Cash handling
  • Financial transactions
  • Customer engagement
  • Adaptable
  • Problem-solving
  • Team leadership

Certification

Foundations of Cybersecurity

References

Kendra Pugh, General Manager of Jimmy Johns (270)-617-4367

Timeline

Summer Healthcare Academy Counselor

Bluegrass Community and Technical College
06.2023 - Current

In Shop/Manager

Jimmy Johns
05.2023 - Current

Crew Member

Sonic
05.2022 - 10.2022

BBA - Business Administration

Eastern Kentucky University

Associate of Arts -

Bluegrass Community And Technical College

High School -

George Rogers Clark High School

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