Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joletha Goodman

Houston,TX

Summary

Knowledgeable Business Developer with proven track record in identifying new business opportunities and fostering strong client relationships. Known for successfully driving growth initiatives and enhancing revenue streams. Demonstrated expertise in market analysis and strategic planning.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Developer

GEICO
10.2024 - Current
  • Developed strategic sales initiatives within a defined territory of agencies
  • Provided guidance and support to agents educating them on GEICO’s products and services regarding inland marine, commercial lines, personal lines, excess casualty and umbrella
  • Supported acquisition of new business and retention of existing business
  • Assisted agencies with achieving sales targets through actionable goal setting and understanding of business needs
  • Built relationships with agents and producers by conducting virtual meetings and webinars making strategic suggestions to grow the agency revenue by 80%
  • Handled account management of agencies and tracked performance monitoring profits and losses month over month
  • Converted prospect agencies into onboarded accounts through consistent correspondence by 60%
  • Trained and developed colleagues on best practices to increase profitability of their agencies
  • Increased client base by identifying new business opportunities and implementing strategic sales approaches.
  • Streamlined internal processes to increase efficiency and productivity within the business development team.

Claims Examiner

Mercury Insurance
05.2023 - 05.2024
  • Resolved and investigated Homeowners claims of moderate complexity in a swift and efficient manner. Documented with measurements and photos from preferred vendors, recorded interviews as needed
  • Reviewed commercial damage construction estimates and asbestos reports from vendors for accuracy
  • Assessed risks involving abatement and reconstruction
  • Handled negotiation with mitigation vendors and contractors to bring claim to conclusion
  • Used imagery and advanced video technology to collaborate with onsite vendors and insureds to review damage
  • Established timely reserve amounts within settlement authority limit and negotiated settlement of claims; recommended claims which exceeded personal authority limit to manager for approval
  • Effectively communicated with insureds to resolve issues and ensure customer satisfaction in a timely manner with an adherence to Department of Insurance requirement
  • Directed claims negotiations within allowable limit of $100,000 and supported successful litigations for advanced issues.

Insurance Property Adjuster

USAA
02.2022 - 04.2023
  • Handled assigned first party Homeowners claims caseload comprised of claims with moderate to complex damages.
  • Updated initial reserve levels decided by complexity of claim
  • Leveraged digital platforms to prepare estimates
  • Partnered with vendors and internal business partners to initiate inspections and facilitate moderately complex claims resolution
  • Corresponded with third party vendors to handle asbestos testing and abatement
  • Investigated construction claim damages by conducting research from various sources, including the insured, third parties, and external resources
  • Communicated with insureds about coverage and any issues that would arise. Determined and negotiated settlement amounts for damages claimed.
  • Maintained accurate and current claim file documentation throughout the claims process for moderate to complex claims
  • Corresponded with underwriting in regards to coverage issues and policy lapses
  • Trained and developed new hires on estimating guidelines and best practices

Insurance Property Adjuster

Travelers Insurance
02.2018 - 02.2022
  • Provided exceptional customer service to meet the needs of insureds and external business partners
  • Exceeded customer service targets month over month receiving accolades from upper management
  • Built relationships with clients to review and resolve complex homeowners first party claims; including personal lines
  • Settled and investigated cyber claims involving theft of funds
  • Coordinated asbestos testing and abatement with third party vendors
  • Established accurate scope of damages for building and contents losses and utilized it as a basis for written estimates and/or computer assisted estimates using Xactimate
  • Provided mentoring and coaching to less experienced claim professionals
  • Used innovative technology to resolve claim issues in a timely fashion
  • Analyzed loss data to identify trends and high-frequency claims, informing targeted risk control strategies
  • Corresponded with underwriting to ensure policy and endorsements were accurate
  • Directed claims negotiations within allowable limit of $75,000 and supported successful litigations for advanced issues.

Education

Bachelor of Science - Merchandising

Northern Illinois University
DeKalb, IL
12.2008

Skills

  • Excellent investigation skills
  • Negotiation
  • Construction
  • Coverage Assessment
  • Vendor management
  • Underwriting
  • Competitive analysis
  • Account development
  • Client management
  • Performance monitoring
  • Business prospecting
  • Account management
  • Strategic analysis skills
  • Risk assessment
  • Client relationship building
  • Portfolio management

Certification

Licensed-All Lines Adjuster, Texas Department of Insurance, 2018-present

Timeline

Business Developer

GEICO
10.2024 - Current

Claims Examiner

Mercury Insurance
05.2023 - 05.2024

Insurance Property Adjuster

USAA
02.2022 - 04.2023

Insurance Property Adjuster

Travelers Insurance
02.2018 - 02.2022

Bachelor of Science - Merchandising

Northern Illinois University

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