Johnny Reed
Oakland,CA
Summary
Dedicated Community Ambassador with hands-on experience supporting GLIDE's mission through community engagement, client service, and program support. Seeking to advance into the Assistant Manager role to leverage my leadership abilities, operational knowledge, and commitment to excellence in supporting staff, strengthening daily operations, and enhancing services for the community.
Overview
8
8
years of professional experience
Work History
Community Ambassador
GLIDE
San Francisco, CA
11.2025 - Current
- Support community members by providing information, guidance, and access to services and resources.
- Foster positive relationships with clients, staff, volunteers, and community partners.
- Assist with daily operations while promoting a safe, welcoming, and inclusive environment.
- Address concerns and resolve issues professionally while supporting organizational goals.
- Demonstrate leadership, accountability, and commitment to GLIDE's mission.
Warehouse Manager
LSNA Distribution
Tracy, CA
03.2022 - 01.2024
- Conducted inventory audits to ensure accuracy and quickly resolve discrepancies.
- Maintained warehouse compliance with OSHA safety standards and company policies.
- Oversaw facility maintenance, repairs, equipment upkeep, and operational improvements.
- Redesigned warehouse layout to maximize efficiency and space utilization.
- Maintained accurate records and documentation to support operations and deliveries.
- Increased customer satisfaction through timely order fulfillment and inventory management.
- Implemented systems and procedures that improved warehouse productivity and efficiency.
Customer Service Representative
CA Print Factory
Oakland, CA
01.2018 - 01.2022
- Managed high-stress situations while maintaining professionalism and resolving conflicts.
- Responded to customer inquiries regarding products, services, and company information.
- Resolved complaints with empathy, improving customer loyalty and retention.
- Handled escalated customer concerns and identified effective solutions.
- Maintained detailed customer records and ensured proper follow-up on issues.
- Built strong customer relationships through active listening and service excellence.
Owner/Trainer
Top of the Mountain Gym
Oakland, CA
12.2020 - Current
- Manage day-to-day gym operations and maintain a safe, welcoming environment.
- Ensure cleanliness and sanitation of equipment and facilities.
- Support clients through coaching, communication, and fitness instruction.
- Maintain supplies, equipment, and operational standards.
- Foster positive relationships with clients and staff while promoting a productive atmosphere.
Education
High School Diploma -
Castlemont High School
Oakland, CA06.2004
Skills
- Leadership
- Team Collaboration
- Community Engagement
- Customer Service
- Conflict Resolution
- Inventory Management
- Operations Management
- Staff Support
- Communication
- Problem Solving
- Record Keeping
- OSHA Compliance
Timeline
Community Ambassador
GLIDE
11.2025 - Current
Warehouse Manager
LSNA Distribution
03.2022 - 01.2024
Owner/Trainer
Top of the Mountain Gym
12.2020 - Current
Customer Service Representative
CA Print Factory
01.2018 - 01.2022
High School Diploma -
Castlemont High School