Dgejahna Joseph
Davie,FL
Summary
Dynamic and results-oriented professional leveraging extensive experience in diverse roles to drive organizational success. Proven expertise in delivering exceptional customer service while effectively managing multiple priorities in fast-paced environments. Strong commitment to adaptability ensures seamless integration into any customer service team, fostering collaboration and enhancing overall performance. Prepared to contribute positively and make a meaningful impact within the organization.
Overview
7
7
years of professional experience
Work History
Lead Patient Coordinator /Financial Care Representative
Memorial Healthcare System- South Broward Community Health
01.2022 - Current
- Provided clerical support.
- Booking appointments.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Facilitated staff training sessions on billing procedures, ensuring consistent understanding across the department for optimal performance levels.
- Collaborated with case managers to assess patients'' financial needs, developing tailored assistance plans based on individual circumstances.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Identified and resolved discrepancies and errors in customer accounts.
Teller
Wells Fargo
11.2018 - 01.2022
- Assists customers by providing exceptional customer service, accurately and efficiently processing their transactions.
- Engages in conversation with customers by actively listening and asking questions.
- Informs customers of self-service digital options (as appropriate) to make banking easier for them.
- Handles minimum to complex transactions.
- Follows policies and procedures to minimize risk.
- Maintains a cash drawer, including cash handling and balancing.
- Spends most of the time spent completing Teller transactions for customers.
- Helps resolve customer concerns and escalate issues as needed.
- Makes introductions to other bankers and partners to help meet customer’s broader financial needs.
- Log, sort, and maintain documents.
- Answer phone calls and direct customers accordingly to the department necessary for their financial needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Maintained accurate records of customer transactions in line with bank procedures.
Education
Bachelor of Arts - Business Administration And Management
Florida Atlantic University
Boca Raton, FL08.2018
High School Diploma - undefined
Hollywood Hills High School
Hollywood, FL06.2013
Skills
- Customer engagement
- Organizational time strategies
- Analytical problem-solving
- Effective problem resolution
- Team collaboration
- Strong focus on accuracy
- Data management
- Regulatory compliance enforcement
- Employee integration support
- Operational efficiency management
- Employee training
- Office administration support
- Coaching development
- Expertise in HIPAA compliance
- Claims administration
- Proficient in medical terminology
- Project management
- Medical billing
- Data entry skills
- Teamwork and collaboration
- Adaptability and flexibility
- Proficient in Microsoft Office
- Customer relationship management (CRM)
- Workforce management
- Policy implementation support
- Experienced with MS Office applications
Timeline
Lead Patient Coordinator /Financial Care Representative
Memorial Healthcare System- South Broward Community Health
01.2022 - Current
Teller
Wells Fargo
11.2018 - 01.2022
High School Diploma - undefined
Hollywood Hills High School
Bachelor of Arts - Business Administration And Management
Florida Atlantic University
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