Dhahran Woods
Carson,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Summer Camp Counselor
Game Breakers Academy
06.2022 - Current
- Assist middle school and high school student-athletes as they work toward their academic, spiritual & professional goals.
- Enhance student-athletes physical skills through personalized coaching and training.
- Aid student-athletes on their college admission journey, NIL opportunities and recruiting activities whilst building life and organization skills.
- Create opportunities for student-athletes to develop leadership skills through team captain roles and mentorship to younger peers.
- Optimized workout sessions by focusing on skill development, conditioning, and situational drills.
Velodrome Service Representative
AEG Worldwide
07.2022 - 06.2024
- Provided excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, events, and policies. Maintained productivity and quality standards at all times.
- Acted as the first point of contact for guest inquiries and clients issues over the phone, in person and via email. Inquiries and client issues were escalated to supervisor when necessary.
- Assisted supervisors in registering customers for programs, events, booking court and/or track rentals, and upselling VELO Sports Center merchandise when possible.
- Kept knowledge of all VELO Sports Center/AEG protocols to help ensure guests are safely following protocols while inside the facility. Reported any injury or unsafe area to supervisors.
- Maintained entrance lobby and surrounding work areas to provide for a clean and clutter free work environment.
- Routinely worked with national federations and club organizations to assists with their needs (i.e. US National Cycling Team and US Para Cycling).
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Business Management And Human Resources
California Polytechnic State University-Pomona
Pomona, CABachelor of Arts - Music Management And Industry
El Camino College
Torrance, CABachelor of Arts - Music Management And Industry (Digital Music)
Arizona State University
Tempe, AZ05.2022
Skills
Critical Thinking
Clear Communication
Problem-Solving Abilities
Creativity and Innovation
Customer Service
Collaborative Teamwork
Affiliations
- Warner Music Group
- Universal Music Group
Timeline
Velodrome Service Representative
AEG Worldwide
07.2022 - 06.2024
Summer Camp Counselor
Game Breakers Academy
06.2022 - Current
Bachelor of Science - Business Management And Human Resources
California Polytechnic State University-Pomona
Bachelor of Arts - Music Management And Industry
El Camino College
Bachelor of Arts - Music Management And Industry (Digital Music)
Arizona State University
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