Dhaliem Alban
Corona,NY
Summary
Detail-oriented Community Relations professional with two and a half years of experience in engaging diverse audiences, including international visitors. Demonstrated ability to build relationships and promote equal opportunities while managing appointments, coordinating schedules, and providing timely client updates. Proven leadership skills with a focus on problem-solving and task organization.
Overview
4
4
years of professional experience
Work History
Secretary
Splendid C&J Auto Collision
New York, Long Island City
07.2025 - 07.2026
- Managed scheduling and appointment bookings for customer consultations.
- Coordinated communication between clients and auto collision repair teams to facilitate timely updates on repair status.
- Handled customer inquiries professionally via phone and in-person interactions.
- Answered incoming phone calls and responded to inquiries about accident reports.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Greeted visitors and directed to appropriate location.
- Maintained office supplies inventory to support uninterrupted operations and service delivery.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Scheduled meetings and sent invitations specifying time and location.
- Organized files and documents for efficient record-keeping and retrieval.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Developed an efficient document tracking system for quick access to paperwork, enhancing workflow and information retrieval.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Assisted in preparing reports on service requests such as estimates, invoices and work progress.
- Assisted with accounts receivable and accounts payable functions.
- Ordered supplies and parts as needed and placed orders with vendors when necessary.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Performed cleaning duties to maintain a welcoming office environment for customers.
- Daily communication with insurance companies, filing claims, and keeping customers updated on vehicle claims or repairs.
- Updated spreadsheets to track and report data.
- Developed an efficient document tracking system for quick access to paperwork, enhancing workflow and information retrieval.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Handled confidential documents with discretion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Daily communication with insurance companies, filing claims, and keeping customers updated on vehicle claims or repairs
Leadership Student
ASPIRA of New York
New York, New York
04.2022 - 06.2025
- Facilitated leadership workshops for diverse student groups at ASPIRA of New York.
- Training in leadership skills, practicing and developing leadership action in our community and environment that we develop.
- Mentored peers in communication and teamwork, fostering collaboration and improving project outcomes.
- Organized training sessions on conflict resolution and problem-solving, equipping participants with essential skills for effective teamwork.
- Provided guidance on how to effectively manage conflict within groups.
- Developed community engagement initiatives to enhance student participation and support.
- Applied triple A process (Analysis/Awareness/Action) to events like City Angels, enhancing community support for homeless individuals.
- Reporting the progress in our school community in the Saturday's E-board meetings in which I am a secretary.
- Mentored new students by sharing experiences, connecting to resources and offering peer support.
Assistance Data Tracker
Make The Road New York
Flushing, New York
02.2022 - 05.2025
- Introduced resources in NYC public high schools, assessed students with early warning indicators, developed programs to enhance engagement.
- Tracked attendance, managed memberships in Salesforce, maintained contact lists to support program organization.
- Facilitated youth events focused on community service and fundraising to build connections and support.
- Conducted follow-ups with participants to ensure program compliance and foster ongoing participation.
Leadership Student
PR/HYLI - ANGELO DEL TORO
New York, New York
11.2023 - 03.2025
- Empowered voices of community members to share thoughts, feelings, and opinions.
- Acquired and shared knowledge about bills, obligations, and rights of individuals.
- Participated in community events to engage local residents through collaboration in action days, performances, and speaking.
Education
High School -
Pan American International High School
10-2025
LaGuardia CC
Arizona State
Wesleyan University
Bachelor of Arts - Psychology
Queens College
Flushing, NY07-2026
Skills
- Bilingual skills
- Time-Management
- Quick-Learner
- Customer Service
- Interpersonal Research Skills
- Clerical support
- Computer skills
- Self-Directed
- Cultural awareness
- Good Telephone Etiquette
- Collaboration
- Patient
- Effective communication
- Leadership development
- Office correspondence
- Appointment scheduling
- Database management
- Confidentiality
Awards
- Pan American International High School
- NLA PBAT tenacity award
- National Junior Honor Society
- National Honor Society
- Music award
- Phoenix award
- Academy excellence in Science
- Academy excellence in Mathematics
- Academy excellence in U.S. History
- Academy excellence in Social Studies
- Academy excellence in Spanish Language
- Academy excellence in English Language
- Academy excellence in Music Artistry
- Academy excellence and Honor Roll in Thinking like a Philosopher College Course
- Academy excellence and Honor Roll in Critical Thinking College Now course
- New York State Assembly
- Certificate of participation from Angelo Del Toro Puerto Rican/Hispanic Youth Leadership Institute
- Certificate of Merit/Hispanic Heritage Month Honoree 2024 Back to School Block Party
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Secretary
Splendid C&J Auto Collision
07.2025 - 07.2026
Leadership Student
PR/HYLI - ANGELO DEL TORO
11.2023 - 03.2025
Leadership Student
ASPIRA of New York
04.2022 - 06.2025
Assistance Data Tracker
Make The Road New York
02.2022 - 05.2025
High School -
Pan American International High School
LaGuardia CC
Arizona State
Wesleyan University
Bachelor of Arts - Psychology
Queens College