DHAMAR GARCIA
L&A Trucking INC
Midland,TX
1
Certification
5
years of professional experience
Motivated and detail-oriented leader with extensive experience in customer service, sales, and management. Proven ability to train and lead teams, manage daily operations, and provide exceptional customer support in fast-paced environments. Skilled in conflict resolution, bilingual communication, and data management, seeking to leverage these strengths to contribute to a growing organization.
Work History
FedEx Driver
2 Months- Delivered packages safely and on schedule across assigned routes.
- Navigated efficient routes using GPS and route manifests to reduce delays.
- Verified shipment accuracy, matching packages with manifests and delivery instructions.
- Inspected vehicle condition, reporting defects and maintaining road readiness.
- Resolved delivery exceptions, documenting failed attempts and special handling needs.
Team Lead
2 Years 5 Months- Resolved complex customer issues with empathy and professionalism, enhancing customer satisfaction.
- Assisted members with navigating healthcare plans, benefits, claims, and billing inquiries to ensure clarity and understanding.
- Maintained confidentiality while delivering high-quality service in a fast-paced environment, ensuring trust and compliance.
Sales Representative
8 Months- Delivered knowledgeable, friendly customer service to enhance customer satisfaction.
- Maintained accurate inventory and restocked merchandise to ensure product availability.
- Completed administrative paperwork and supported store operations for seamless daily functions.
Customer Service Representative
10 Months- Delivered positive, professional customer experiences to foster customer loyalty.
- Provided phone support, resolved complaints, and updated banking information to enhance customer satisfaction.
- Ensured secure handling of sensitive customer data to maintain trust and compliance.
Education
Associate Degree
Bachelor of Science - Criminal Justice
High School Diploma
Skills
Route Optimization
Delivery Tracking
Attention to Detail
Language proficiency
Time Management
Route planning
Adaptability
Route Familiarization
Leadership
Strong Work Ethic
Certification
- Microsoft Office Specialist in Word 2010
- Team Leadership Award
- Child- Adult Relationship Enhancement (CARE) Training
Timeline
FedEx Driver
L&A Trucking INC
08.2026 - CurrentRead More
Team Lead
Concentrix
12.2023 - 05.2026Read More
Sales Representative
The University of El Paso Bookstore
10.2022 - 06.2023Read More
Customer Service Representative
Alorica
11.2021 - 09.2022Read More
United High School
High School Diploma
Read More
Texas A & M International University
Associate Degree
Read More
Texas A & M International University
Bachelor of Science from Criminal Justice
Read More