DHAMIEN VASSOR
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Skilled Quality Control Inspector focused on performing appropriate and useful analysis of products and component materials in order to drive quality improvements in manufacturing environments. Strong trainer, complex problem- solver and multitasker with excellent team management and conflict resolution skills. Able to build long-lasting relationships with employees, vendors and customers to maximize business success. Experienced production leader knowledgeable about Automotive practices and regulatory requirements. Capable of directing and motivating employees to accomplish challenging performance and quality objectives. Successful at keeping costs under control and employee job satisfaction high while promoting safety and compliance. Inspection protocols Critical thinking Filing and data archiving Quality assurance. Customer Service orientation Excellent communication skills Inventorying Sorting packages Employee training and development Memorization and recall Data entry Routing packages Recordkeeping Technical support Cleaning abilities Writing reports Critical thinker Relationship building.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
Costco Concierge Technical Warranty Services
12.2020 - 08.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed high levels of call flow and responded to client technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Property Consultant
Anyone Home
01.2017 - 10.2020
- Responded to customer calls and emails to answer questions about products and services.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Developed new business and managed new and existing clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Coordinated appointments to show tenants and buyers prospective homes.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Responded to customer calls and emails to answer questions about products and services.
Quality Control Inspector
Q2 MANAGEMENT
12.2014 - 04.2017
- Sampled 200% of products for detailed analysis
- Evaluated components and final products against quality standards and manufacturing specifications
- Monitored performance and generated reports detailing quality of product and defect rates
- Performed visual inspections and non-destructive tests where appropriate
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors
- Performed research to collect and record in Inspected data
- Created and deployed best practices to improve efficiency and reduce defects
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Assembly Operator
BMW, Bovarian Motor Sports
11.2013 - 11.2014
- Servicing product to the line packing and sorting
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging
- Components/ Material products
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Reviewed project specifications and drawings prior to assembling complex components to better understandassignments and expected deadlines
- Safely and effectively completed insert for several different things on the BMW's product assembly lines
- Brake Pedal, Carpet , Headliners, Lids( Gas Connection), Heaters , IP Carriers , Supermarket (Load carts withparts needed on line, Seat adapters
Leaser Printing, SourceLink LLC
06.2013 - 10.2013
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Coordinated efforts of team members engaged in alignment and measurement accuracy project for solutiondevelopment to hurdles to Customers delivery
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, officecleaning and bookkeeping
- Coordinated efforts of team members engaged in alignment and measurement accuracy project for solutiondevelopment to hurdles to Customers delivery
- Employed root cause analysis to troubleshoot equipment and process issues
- Proofed all job orders, securing client approval prior to production
- Analyzed daily density readings from each printer to detect potential quality issues
- Multi-tasked to keep all assigned projects running effectively and efficiently
- Operated press to achieve highest print quality with minimal scrap and high productivity
- Checked job information at each press to verify that correct ink was delivered
- Loaded and positioned unprinted materials.
Quality Control Technician
Jtek Engineering Inc
07.2012 - 06.2013
- Evaluated samples against standards by completing measurements, visual inspections and other established tests
- Helped uncover and fix production problems in order to reduce overall defect rates
- Inspected manufactured parts by reviewing visually and assessing dimensions
- Documented findings and entered into PMI for tracking
- Inspected raw materials, finished products and physical and chemical test to guarantee quality and safety.
Forklift Operator
Gap, Global Automotive Partners Inc
10.2011 - 04.2012
- Updated daily logs with production data such as weights, destinations and delivery times to keep managementcurrent on team activities
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Inspected items for damage and performed temperature and quality checks
- Unloaded trucks and rail cars and moved materials to staging area
- Maintained a neat and clean working area at all times
- Shrink-wrapped average of 60 pallets per day.
Material Handler
D & W Fine Packs, Fountain Inn
02.2011 - 10.2011
- Supply lines with material needed
- Deliving products to the forklift drivers once product is stacked and palletized with the use of the pallet jack
- Packaging and loading products in bins on and off pallets and racks
- Transport materials to proper staging areas
Education
Welding Engineering
Hillcrest High School
Simpsonville, SCGraphic Design
Greenville Technical College
Greenville, SCHigh School Diploma - undefined
Jane Addams High School
New York, NY2010
Skills
- Hardware Evaluation
- Technical Support and Assistance
- Workforce Planning
- Diagnose Faults
- Defect Analysis and Resolution
- Service Desk Team Management
- Data Architecture
- Helpdesk Call Support
- Troubleshooting Network Issues
- Remote Access Software
Timeline
IT Support Specialist
Costco Concierge Technical Warranty Services
12.2020 - 08.2023
Property Consultant
Anyone Home
01.2017 - 10.2020
Quality Control Inspector
Q2 MANAGEMENT
12.2014 - 04.2017
Assembly Operator
BMW, Bovarian Motor Sports
11.2013 - 11.2014
Leaser Printing, SourceLink LLC
06.2013 - 10.2013
Quality Control Technician
Jtek Engineering Inc
07.2012 - 06.2013
Forklift Operator
Gap, Global Automotive Partners Inc
10.2011 - 04.2012
Material Handler
D & W Fine Packs, Fountain Inn
02.2011 - 10.2011
Welding Engineering
Hillcrest High School
Graphic Design
Greenville Technical College
High School Diploma - undefined
Jane Addams High School