Agile and responsive patient-care professional with demonstrated success in patient care and a proven ability to remain calm under pressure and skillfully handle complex patients and high-stress situations. Possess a solid training foundation in nursing with a dedication to cooperative team spirit and cross-functional collaboration to coordinate staff members and multitask medical procedures. Possesses a solid ability to quickly adapt to new information and provide critical insights and the ability to convey complex information in highly digestible formats.
Hi, I’m
Dhamika Walcott
Summary
Overview
12
years of professional experience
Work History
Verizon Wireless
Sales Representative
01.2023 - Current
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Amazon
Delivery Driver
11.2021 - Current
Job overview
- Applied highly effective communication skills and increased customer loyalty by promptly transporting and delivering customer orders following predetermined schedules and routes
- Delivering sustainable improvements to overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients while handling potential incidents and complaints de-escalation
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
Private Family
Caregiver
09.2018 - 11.2021
Job overview
- Conducted detailed assessments of protective risk factors, including strengths and the type of support required by the child, young person, and their family while following Applied Behavior Analysis best practices
- Paired with the child to determine what reinforcement could be manipulated to increase positive behavioral outcomes while maintaining confidentiality regarding clients and utilizing integrity when working with the patient
- Taught the child communication, social, self-help, and play skills through Applied Behavior Analysis principles; maintained the child's health records and provided constant feedback to the parents regarding the child's progress
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Soloh Partners Inc.
DSP | Caregiver
02.2019 - 10.2021
Job overview
- Provided direct care aimed at increasing comfort, social and spiritual well-being by assisting with personal hygiene, physical comfort, nutrition, stress reduction, and overall safety
- Displayed sensitivity to the cultural and linguistic needs of disabled patients while encouraging them to be more independent and assisting them with various personal tasks
- Initiated and participated in leisure activities provided for residents as described in the activity calendar and encouraged residents to socialize and participate in planned activities or programs to develop friendships with other residents
- Kept a daily log and communicated with the office on a regular basis to ensure the quality of care for our clients; this involved maintaining patient care records, condition, progress, and other problems to report further and discuss plans.
Chef J. Dillion Catering Services
Office Assistant
01.2019 - 07.2021
Job overview
- Performed a full range of office support assignments and used judgment and initiative in making decisions where established policies and procedures determined alternatives
- Provided high-level executive administrative support while maintaining strict confidentiality regarding all aspects of the business; initiated and improved standardized procedures resulting in greater organizational efficiency and productivity
- Updated paperwork, maintained documentation and performed word processing while maintaining supply inventory.
Canarise Liquor Warehouse
Cashier
06.2018 - 02.2019
Job overview
- Operated cash registers, processed credit and debit card payments, and applied discount coupons
- Utilized extensive knowledge in the industry to uncover customers' needs, deliver top-quality service, and respond to all client inquiries, requests, and concerns in a timely and professional manner
- Demonstrated efficiency in scanning products and processing payments in a fast-paced environment while implementing innovations to enhance the customer's experience.
Four Seasons - Nursing and Rehabilitation Center
Certified Nursing Assistant
10.2017 - 06.2018
Job overview
- Collaborated with primary care providers to ensure continuity, timeliness, and appropriateness of care for all patients, promoting a therapeutic environment to ensure everyone is treated professionally, ethically, and tactfully
- Utilized knowledge of medic requirements provided during CNA training and worked efficiently under pressure, improvising and adapting as required to assist patients with ADLs
- Measured the patients' blood pressure, pulse, and temperature; recorded findings and reported them to a supervisor to determine whether the action was necessary
- Collaborated with multidisciplinary professionals, patients, and families to ensure quality and efficient patient care, utilizing strong assessment skills to determine immediate necessities and accurately document assessment findings.
Camba SYEP
Mentor for 9th Grader
02.2012 - 08.2014
Job overview
- Designed and implemented activities to facilitate students' academic enrichment based on individual needs while promoting collaboration and helping them achieve learning objectives
- Leveraged strong organizational and attention to detail skills to encourage intellectual curiosity, build self-confidence and develop activities that enhance mentee's critical thinking, self-discipline, and social awareness
- Reviewed goals and objectives of the relationship with the mentee midway and at the end of a formal, long-term relationship (those lasting 6-12 months).
Education
Certified Nursing Assistant
University Overview
CPR and First Aid
Brooklyn High School For Law And TechnologyBrooklyn, NY
Diploma
06.2014
University Overview
Skills
- Customer Service
- Sales closing
- Closing Techniques
- Honest and Dependable
- Reliable and Responsible
- Customer Assistance
- Goal-Driven
- Patience
Area Of Expertise
Area Of Expertise
- Personal Care
- Customer Service
- Health Crisis Intervention
- Therapeutic Skills
- Resource Management
- People Management
- Patient Care | Discharge Planning
- Multicultural Awareness
- Administrative Support
- Strategic Planning
- Cross-functional Collaboration
- Nursing
Timeline
Sales Representative
Verizon Wireless
01.2023 - Current
Delivery Driver
Amazon
11.2021 - Current
DSP | Caregiver
Soloh Partners Inc.
02.2019 - 10.2021
Office Assistant
Chef J. Dillion Catering Services
01.2019 - 07.2021
Caregiver
Private Family
09.2018 - 11.2021
Cashier
Canarise Liquor Warehouse
06.2018 - 02.2019
Certified Nursing Assistant
Four Seasons - Nursing and Rehabilitation Center
10.2017 - 06.2018
Mentor for 9th Grader
Camba SYEP
02.2012 - 08.2014
Certified Nursing Assistant
Brooklyn High School For Law And Technology
Diploma