Summary
Overview
Work History
Education
Skills
TRAINING AND WORKSHOP
ADDITIONAL INFORMATION
Timeline
Generic

DHAN B. DANGI

California

Summary

Dynamic Customer Care Representative with over 5 years of experience in hospitality in the food industry (Restaurants), specializing in operations management and customer satisfaction enhancement. Expertise in inventory management, staff training, and budgeting, along with a strong aptitude for navigating complex customer interactions while ensuring regulatory compliance. Committed to leveraging a proven track record in customer service and operational efficiency to drive success in fast-paced environments. Passionate about fostering positive relationships and delivering exceptional service that aligns with organizational goals.

Overview

18
18
years of professional experience

Work History

Runner

Compass Group-Flik
SFO, CA, US
07.2025 - Current

* Ensuring Fridge/Cooler’s temperature for the food safety.

*Maintaining a clean, tidy presentable lounge environment, including regularly cleaning restoring cages and Fridge areas.

* Food and goods delivery to the lounge from designated storage.

* Adhering the stablished safety and security protocol within the Lounge and SFO TSA.

* Working closely with the team member, supervisor and department to ensure the Lounge operation smoothly and uphold high service standards.

* Handling Kitchen staff’s concern regarding their need and resolving issues promptly and efficiently by delivering items as soon as possible.

Restaurant Manager

Royal Indian Cuisine
Fillmore, SF, CA
09.2024 - 07.2025
  • Streamlined staff scheduling to optimize coverage, resulting in enhanced service efficiency and improved customer satisfaction.
  • Ensured health and safety compliance, maintaining high standards.
  • Cultivated a positive work environment that encouraged teamwork and collaboration, enhancing staff morale and productivity.
  • Directed restaurant operations, enhancing service efficiency and workflow.
  • Trained and managed staff, improving performance and reducing scheduling conflicts.
  • Fostered a supportive team culture through effective training programs, leading to increased employee engagement and reduced turnover.
  • Developed a new inventory management system, minimizing waste and ensuring timely supply orders for consistent service delivery.
  • Analyzed customer feedback to implement service improvements, achieving noticeable gains in repeat patronage and overall dining experience.
  • Resolved customer inquiries and complaints, fostering a positive dining experience.
  • Managed inventory and supplies, ensuring cost-effective procurement.

Kitchen Manager

Castro Indian restaurant & Bar
SF, CA, US
08.2023 - 09.2024
  • Recruit, train, and schedule kitchen personnel. Conduct performance evaluations and foster a positive, productive work culture.
  • Manage daily prep lists, oversee food production, and ensure every plate meets quality and portion standards.
  • Maintain strict compliance with local health and fire department regulations, ensuring all staff follow sanitation protocols.
  • Work with the Executive Chef or Restaurant Manager on menu development, pricing, and special event planning.
  • Track inventory levels, order supplies from vendors, and implement strategies to reduce food waste and labor costs.

Chain Restaurants Manager

Akkis Chinese Restaurant and Fast food
New Delhi, India
02.2016 - 06.2022
  • Overseeing daily activities, ensuring compliance with local hygiene/sanitation regulations, and maintaining brand standards.
  • Hiring, training, rostering, and motivating staff to ensure smooth service.
  • Managing operational costs, reducing waste, and meeting revenue targets.
  • Handling feedback, complaints, and maintaining high-quality food/service.
  • Auditing stock levels, ordering supplies, and managing supplier relationships.
  • Stringent enforcement of Food Safety and Standards Authority of India (FSSAI) norms.
  • Managing budgets to maximize profits, including controlling food costs and minimizing waste.
  • Ensuring the outlet adheres to the standardized, national chain's operational protocols.

Bank Teller

Ujjivan Small Finance Bank Ltd
Alipurduar, India
01.2008 - 09.2012
  • Processed deposits, withdrawals, and loan payments with precision, enhancing customer satisfaction.
  • Managed financial instructions like money orders, ensuring compliance and accuracy.
  • Balanced cash drawers efficiently, maintaining zero discrepancies in daily transactions.
  • Delivered exceptional customer service, resolving account inquiries promptly.
  • Executed transactions swiftly, contributing to seamless banking operations.
  • Processed financial transactions with precision, ensuring accuracy and compliance, leading to enhanced customer trust and reduced errors.
  • Provided exceptional customer service, assisting clients with account inquiries and fostering strong relationships to improve client retention.

Education

Collage Graduation -

Mahendra Ratna Multiple Campus
Ilam, Nepal
01.2007

Intermediate (+2) - undefined

Kanchan Junga Higher Secondary School
Nepal
01.2003

High School Graduation - SLC School Leaving Certification

Buddha Adarsha Madhyamik Bidhyalaya
Jhapa, Nepal
01.2001

Skills

  • Microsoft Office (MSword, MsExcel, MSPower Point) computer hardware and software installations
  • Sound Knowledge in equipment & technologies
  • Restaurant Management
  • Budgeting
  • Customer Service
  • Procurements
  • Inventory Management
  • Staff Training

TRAINING AND WORKSHOP

  • 2004-2005 Universal Computer Institute, Ilam, Nepal
  • 2015-2016 Food Production (Cooking) Kathmandu, Nepal

ADDITIONAL INFORMATION

  • Family Agriculture
  • ROLE IN FAMILY FARMING
  • Played a key role in managing agricultural operations.
  • Prepared fertile soil, planted a variety of crops, and ensured necessary care.
  • Focused on harvesting and safely storing produce.
  • Explored market opportunities to sell surplus, ensuring fair pricing

Timeline

Runner

Compass Group-Flik
07.2025 - Current

Restaurant Manager

Royal Indian Cuisine
09.2024 - 07.2025

Kitchen Manager

Castro Indian restaurant & Bar
08.2023 - 09.2024

Chain Restaurants Manager

Akkis Chinese Restaurant and Fast food
02.2016 - 06.2022

Bank Teller

Ujjivan Small Finance Bank Ltd
01.2008 - 09.2012

Intermediate (+2) - undefined

Kanchan Junga Higher Secondary School

Collage Graduation -

Mahendra Ratna Multiple Campus

High School Graduation - SLC School Leaving Certification

Buddha Adarsha Madhyamik Bidhyalaya