DHANA M. MOORE
Atlanta,GA
Summary
Dynamic and compassionate healthcare leader with extensive experience in resident and patient care, regulatory compliance, and operational management, seeking to transition to leadership within senior healthcare supportive services. Proven track record in enhancing the quality of life for elderly individuals through the development and execution of strategic care plans. Adept at leading multidisciplinary teams and ensuring compliance with industry standards, demonstrating strong leadership and a collaborative approach to foster a patient-centered environment. Experienced in healthcare IT systems, property/contract management and vendor/supplier engagement, and budget/resource optimization, with a steadfast commitment to driving operational excellence and delivering high quality care/operational success. Dedicated to creating an atmosphere of compassion, integrity, and respect, while empowering staff and residents alike.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Healthcare Administration/Certified Nursing Assistant
03.2022 - Current
- Company Overview: PRN, Travel Contract/Various Long-Term Care, Rehab, Hospice, Assisted Living
- Enhanced patient care management by implementing acute care protocols at Emory & Kula Hospitals, leading to improved treatment efficiency and patient safety in sub-acute and acute care settings.
- Streamlined regulatory compliance processes by supporting Medicaid Waiver and Compliance Managers, resulting in better adherence to healthcare regulations and patient/resident needs.
- Optimized care delivery in long-term care and rehabilitation facilities by shadowing administrators, contributing to a reduction in regulatory compliance issues and enhancing overall patient outcomes.
- Developed and integrated expertise in healthcare IT systems, including EPIC and Medicare Portals, improving financial system navigation and enhancing care for the senior living population.
- Provided targeted care by assessing and addressing wounds, behavioral concerns, and medical symptoms, leading to significant improvements in patient outcomes and satisfaction.
Deputy Director, OPM – Supervisory Program Manager
Federal Government Regional Customer Service/Sales Director
09.2007 - 03.2022
- Company Overview: United States Federal Government
- Directed cross-functional teams of up to 100 members, driving $1.3 million in cost savings through targeted process improvements and effective vendor management.
- Led strategic IT projects with budgets exceeding $1 million, implementing innovative technology solutions that replaced paper processes and minimized system redundancies.
- Managed a portfolio of technical, financial, and operational projects with budgets over $1 million, ensuring accurate and timely reporting to executive committees and boards.
- Developed and executed productivity strategies, enhancing team performance and improving project delivery efficiency while maintaining strict compliance with federal and state regulations.
- Collaborated with business leadership to set marketing and financial priorities, successfully mitigating IT system risks and preventing cost overruns through strategic resource management.
- Former Positions Promoted To/From Include/
- Interagency Liaison – Federal Local, GSA , IT Program Manager, SBA
Education
Administrator In Training NAB State and Core Prep Course - undefined
Lesley Powell's
Masters of Business Administration (MBA) - Leadership And Public Administration
Nova Southeastern University
Davie, FLBachelor’s Degree - Business Administration & Community Service
Samford University
Birmingham, ALSkills
- Drive Sales Growth Via Analytics Star
- Strategic Relationship Development (Hospital Social Workers, Case Managers, Acute Care Nurse Managers, Assisted Living Leadership)
- Fair Housing Compliance
- Events Management/Branding
- Market Unique Proposition Strategies
- Design Competitive Market Plans
- F-Tag/Survey Compliance
- Lead Week/Month/Quarter Sales
- Understand Competitive Landscape
- Create Sales Quotas= Business Objectives
- Stakeholder Engagement Leadership
- Create Quality Sales Propositions
- Hospice and Palliative Care Knowledge
- Microsoft Suite, CRM, Health Records
- Be A Customer Relations
- Resident/Family Relations
- Select/Train Sales Staff
- Project Management
- Conflict Resolution
- Decision-Making
- Cultural Competency
- Organizational Skills
Certification
- STATE OF GEORGIA, Secretary of State, Georgia State Board of Long-Term Care Facility Administrators Assisted Living Community Administrator LICENSE NO. ALCA000735
- CNA: Multiple States and Territories
Training
- EMERGE Class of 2025 -Sponsored Advanced Training, National Non-Profit Program for Non-Traditional Leaders (6 month alternating weekends/evenings)
- EMERGE Leadership Skills Seminar, November 2024
Strengths & Skills
- Over 15 years of federal, state and local compliance management akin to requirements for healthcare programmatic and facility management
- Experienced Trainer/Leader with Privacy Laws, Federal/State Compliance and Corrective Action
- Strong Critical Thinker and Problem Solver, able to apply necessary Emotional Intelligence
- Certified International Project Manager (PMP), Certified Diversity Professional (CDP)
- CPR/BLS Certified, American Heart Association
- Strong Accounting and Contracts Management Background includes Strategic Sourcing, Contract and Vendor Oversight
- Led health related compliance projects for Centers for Disease Control (CDC) and Department of Health and Human Services
- Experienced in facilities management, including rehab, modernization, interior design and maintenance scheduling
- Knowledge and experience in identifying resource assistance support (families, patients)
Continuous Learning
- Medical Terminology; Health Care Policy; Medical and Clinical Administration – 3 hour credit courses
- 5 Hour Fire and Safety for Caregivers – Completed, Current 2024-01-06 through 2027-01-06
- 121 hours Certified Nursing Assistant (CNA) – Completed
- Certified Assisted Living Administrator Course- Georgia -Georgia Senior Living Association (GCAL/CALA)
Timeline
Healthcare Administration/Certified Nursing Assistant
03.2022 - Current
Deputy Director, OPM – Supervisory Program Manager
Federal Government Regional Customer Service/Sales Director
09.2007 - 03.2022
Administrator In Training NAB State and Core Prep Course - undefined
Lesley Powell's
Masters of Business Administration (MBA) - Leadership And Public Administration
Nova Southeastern University
Bachelor’s Degree - Business Administration & Community Service
Samford University
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