Dhanalakshmi Boopalan
Frisco,TX
Summary
Accomplished Salesforce Business Analyst with a proven track record at Commonwealth Financial Network, enhancing data accuracy by 25% through expert data mapping and integration. Skilled in SQL and relational databases, I excel in process improvement, demonstrating strong analytical capabilities and a commitment to regulatory compliance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst
Commonwealth Financial Network
03.2024 - 11.2024
- Collaborated with stakeholders to identify and clarify data needs related to insurance, medical claims, and eligibility, ensuring alignment with regulatory requirements for Medicaid and Medicare, resulting in a 15% reduction in data processing errors
- Mapped claims, pharmacy, and supplemental clinical data into a normalized model, optimizing claims reporting and improving data accuracy by 20%
- Conducted root cause analysis on data discrepancies, enhancing data quality and contributing to a 10% improvement in reporting efficiency
- Supported clinical quality initiatives by improving patient rosters and ensuring compliance with HEDIS requirements, resulting in a 12% improvement in quality metrics
- Provided subject-matter expertise on Population Health data to support the implementation of health plan operations and value-based care initiatives
Salesforce Business Analyst
Sketchers
Frisco, TX
03.2023 - 02.2024
- Led the integration of claims data into Salesforce, enhancing business insights and operational efficiency, which resulted in a 20% increase in overall data retrieval efficiency
- Worked with cross-functional teams to clarify business processes and map insurance and eligibility data, streamlining data integration and reducing error rates by 18%
- Implemented system optimizations based on root cause analysis of data issues, improving data quality by 22% and supporting claims processing enhancements
- Supported value-based care KPIs and healthcare operations by mapping clinical data to business requirements, improving provider and revenue tracking by 15%
Salesforce Business Analyst
JB Hunt
Irving, TX
03.2019 - 11.2021
- Mapped insurance claims and eligibility data to a normalized model within Salesforce, improving the integration of claims processing data with health plan operations, leading to a 17% increase in operational efficiency
- Conducted discovery sessions with stakeholders to clarify current and future data needs, streamlining the implementation of clinical quality initiatives and reducing implementation time by 15%
- Collaborated with technical resources to perform root cause analysis of data quality issues and provided remediation strategies, enhancing claims data accuracy by 18%
- Designed and supported reporting and analytics initiatives for Medicaid, Medicare, and commercial populations, improving reporting speed and data visibility by 20%
Salesforce Business Analyst
AbbVie
Irvine, CA
08.2017 - 02.2019
- Managed data integration and mapping for claims and clinical data, improving data accuracy by 25% and supporting compliance with regulatory requirements
- Led the validation and testing of claims and eligibility data mapping to ensure alignment with industry standards, contributing to a 20% improvement in data consistency
- Provided ongoing support for clinical quality initiatives and HEDIS, optimizing reporting processes and improving key performance indicators by 10%
- Assisted with the design of data models to support Population Health and Insurance use cases, resulting in a 15% increase in efficiency in care management and reporting
Salesforce Business Analyst
Riverbed Technologies
San Francisco, CA
09.2015 - 07.2017
- Conducted data mapping for medical and pharmacy claims to support value-based care KPIs, resulting in a 17% improvement in clinical quality outcomes
- Collaborated with stakeholders to ensure the integration of claims and eligibility data into business systems, improving operational workflows by 20%
- Performed data analysis and gap identification for care management and risk management initiatives, enhancing the organization's ability to meet health plan regulations
- Managed reporting processes and provided data insights to support clinical quality, value-based care, and interoperability initiatives, improving reporting efficiency by 12%
Business Analyst
Argus Info Systems
, India
04.2010 - 06.2012
- Led the discovery and analysis of insurance claims, eligibility data, and care management systems, identifying gaps and improving data quality by 15%
- Assisted in the mapping of claims and billing data to standardized models, supporting improved integration with healthcare management systems and reducing data issues by 18%
- Supported the design and implementation of data models to improve operational workflows for healthcare organizations, resulting in a 10% increase in processing efficiency
- Worked on streamlining reporting processes for clinical and operational data, contributing to improved decision-making and faster response times
Education
Bachelor of Engineering - Electronics and Communications
Anna University
Chennai, India01.2008
Skills
- Data Mapping & Integration
- Population Health & Insurance Data Domains
- Healthcare Systems
- SQL & Relational Databases
- Salesforce CRM & Data Model Design
- Root Cause Analysis & Data Quality Remediation
- Regulatory Compliance
- Financial Analysis & ROI
- Process Improvement & Optimization
- Reporting & Analytics
Certification
- Salesforce Certified Administrator.
- Salesforce Certified Platform Developer I.
- Salesforce Certified Platform Developer 2.
- Salesforce Certified Sales Cloud Consultant.
- Salesforce Certified Service Cloud Consultant.
Languages
English
Full Professional
Tamil
Native/ Bilingual
Telugu
Native/ Bilingual
Hindi
Limited
Timeline
Salesforce Business Analyst
Commonwealth Financial Network
03.2024 - 11.2024
Salesforce Business Analyst
Sketchers
03.2023 - 02.2024
Salesforce Business Analyst
JB Hunt
03.2019 - 11.2021
Salesforce Business Analyst
AbbVie
08.2017 - 02.2019
Salesforce Business Analyst
Riverbed Technologies
09.2015 - 07.2017
Business Analyst
Argus Info Systems
04.2010 - 06.2012
Bachelor of Engineering - Electronics and Communications
Anna University
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