Dhanalakshmi V
Summary
Am a PMP Certified Healthcare professional with strong leadership, consulting, and business analysis experience in hospital operations and IT solutions. Excellent communication, interpersonal, and problem-solving skills with a solid clinical background. Over 10 years of management expertise in Hospital Operations and IT, including healthcare technologies like HL7, SQL, Python, and Power BI. Logical Data Analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with 10 years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data Analyst
Illinois College of Optometry
Chicago
01.2024 - Current
- Define and validate report requirements, ensuring data accuracy.
- Contribute to multidisciplinary quality improvement teams.
- Design and implement performance measures and data analysis tools.
- Conduct clinical quality audits, tracking outcomes and compliance.
- Monitor standards and workflows for Meaningful Use and other measures.
- Coordinate software implementations and serve as liaison among stakeholders.
- Stay updated on billing compliance regulations.
- Seek and integrate feedback for continuous improvement initiatives
Assistant Manager - IT
Care Hospitals
Hyderabad, India
03.2020 - 08.2022
- Implemented Miracle Software
- Managed the ticketing system
- Provided software training to new users
- Achieved expert level in implantation of various modules such as EMR, Ambulatory Module, CSSD, Diet, Lenin, Blood Bank, Cadence, OT Module, Billing Module, Insurance Module, Radiology Module, Laboratory Module, and more
- Rectified the configuration and customization of EHR Software as per Customer Requirements
- Presented reports using BI tools.
Deputy Manager of Operations
American Oncology Cancer Institute
Guntur, India
12.2018 - 12.2019
- Managed Out-Patients, In-Patients, Day Care, Aarogya Sree, and more
- Performed Profit and Loss activities (Revenue Management)
- Increased revenue and implemented new software (Medi-Bus and ARIA)
- Implemented and streamlined SOPs in credit billing
- Coordinated with various departments for smooth operations.
Manager/Head of ERC
Andhra Pradesh Emergency Medical Services
Guntur, India
12.2016 - 12.2018
- Played a lead role as a state-level manager in creating workflow efficiencies
- Managed 10 applications, including ERO, DCO, ERCP, OPdesk, PDA, FDA, and more
- Provided application training to new employees
- Directly managed and monitored around 200 employees
- Conducted testing, analysis, and research on various aspects of emergency services.
Internship/Dissertation
IIHMR University
India
12.2016 - 01.2017
- Completed a 3-month internship at Maharashtra Emergency Medical Services (MEMS_108)
- Completed 3 months of internship at Dwise Healthcare IT Software Solutions as an Implementation Analyst.
Physiotherapist
Sai Sree Physiotherapy Clinic
India
01.2009 - 01.2015
- Managed a physiotherapy clinic and various hospitals
- Gained hands-on experience in Mayo therapy, manipulations, and mobilizations
- Interacted with patients and team management.
Internship
Sri Venkateswara Institute of Medical Sciences
Thirupathi, India
09.2009 - 03.2010
- Rotational duties at various department of Hospital as a physiotherapist.
Education
Project Management Profession Certified -
Project Management Institute (PMI)
01.2027
Master of Science -
Governors State University
01.2024
Post Graduate Diploma in Health Management with Specialization in Healthcare IT -
IIHMR University
01.2017
Bachelor of Physiotherapy -
Sri Venkateshwara Institute of Medical Sciences
01.2009
Skills
- Analytical Skills
- Defining Requirements
- Medical Billing
- Problem Management
- Root Cause Analysis
- Service Levels
- Service-Level Agreements (SLA)
- Power BI
- Share Point
- Technical Demonstrations
- Insurance Billing
- Python
- Hospital Process Flows
- SQL
- Power Automation
- EHR go
- HMIS
- Aspnet
- Healthcare Operations
- Nextgen EHR
- Miracle HER
- HL7
- Team Player
- Expert in Excel
- MS PowerPoint
- MS Word
- Outlook
- Implementation
- Ticketing System Handling
- System Admin
- Roles Assignment
- BI Tools
- Data Modeling
- Process Improvement
- Project Management
- Technical Writing
- Data Validation
- Data Warehousing
- Process Mapping
- Gap analysis
- Technical Analysis
Poster Presentations
- Facilitated poster presentation on “Functioning and impact of Dispatch Closure officer Desk on Patient Care Record” at Adwitiya National Conference of IIHMR College, Bangalore (2017).
- Facilitated poster presentation on “Effective Usage of Electronic Health Records in India (EHR)” at Adwitiya National Conference of IIHMR College, Bangalore (2016)
- Led poster presentation on “Public Private Partnership for Health Care Model in Punjab” at Adwitiya National Conference of IIHMR College, Bangalore (2016)
- Presented poster presentation was done “Acceptance of Primary Care EHR By the Doctors “at IIHMR College Bangalore (2016)
Research Papers
- Drafted a Research Article on “Patient Appointment System” (2023)
- Completed a Research Article on “Study on Health Data and Its Privacy” (2023)
- Authored a Research Article on “Exploring the Impact of Interoperability in Healthcare: Improving Patient Outcomes” (2023)
- Wrote a Research Article on “Impact of Maternal Mortality Rate in US Healthcare” (2022)
Accomplishments
With in short period duration i have got promoted as a State level Manger from Operational manager.
Management has given best employees awards
Languages
English
Professional
Certification
- Project Management Profession Certification by PMI (2024 - 2027)
- Power BI for begginers by Simplilearn
- Introduction to SQL by Simplilearn
Affiliations
- Active participate in All events conducted in Workplace
References
References available upon request.
Timeline
Data Analyst
Illinois College of Optometry
01.2024 - Current
Assistant Manager - IT
Care Hospitals
03.2020 - 08.2022
Deputy Manager of Operations
American Oncology Cancer Institute
12.2018 - 12.2019
Manager/Head of ERC
Andhra Pradesh Emergency Medical Services
12.2016 - 12.2018
Internship/Dissertation
IIHMR University
12.2016 - 01.2017
Internship
Sri Venkateswara Institute of Medical Sciences
09.2009 - 03.2010
Physiotherapist
Sai Sree Physiotherapy Clinic
01.2009 - 01.2015
Project Management Profession Certified -
Project Management Institute (PMI)
Master of Science -
Governors State University
Post Graduate Diploma in Health Management with Specialization in Healthcare IT -
IIHMR University
Bachelor of Physiotherapy -
Sri Venkateshwara Institute of Medical Sciences
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