Dhananjay Yerande
Pune,MH
Summary
Dynamic and certified Learning & Development Professional with more over 10 years of proven expertise in designing and delivering impactful training programs. Specializes in performance metrics, Soft Skills, Retail, BFSI, FMCG, Logistics, and Non-Voice BPO sectors, driving learner-centric strategies for measurable results through innovative learning strategies and participant engagement. Skilled in TNA and designing and delivering tailored training solutions that fills gaps and boost individual performance and align seamlessly with organizational objectives. Backed by multiple Train-the-Trainer (TOT) certifications, including NSDC and TATA STRIVE, with demonstrated expertise in curriculum development, classroom management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Trainer
Lighthouse Communities Foundation
01.2022 - Current
- Conducted engaging training sessions on Soft Skills, including communication, teamwork, time management, problem-solving, and interpersonal skills to enhance professional effectiveness and job readiness
- Designed and facilitated interview preparation workshops, including resume building, mock interviews, and guidance on personal branding to improve participants' confidence and success in securing employment
- Trained participants on customer relationship management (CRM) to improve client handling and customer retention skills
- Delivered advanced MS Excel training covering functions like XLOOKUP, Power Query, Pivot Tables, and Active Dashboards to optimize data handling, analysis, and reporting skills
- Managed and created various internal reports, including attendance tracking, batch management reports, student progress reports, and performance evaluations to monitor and improve training effectiveness
- Utilized LMS tools like Skill Alpha to deliver effective online and offline sessions, enhancing accessibility and engagement for learners across diverse locations
- Evaluated participants' progress through assessments, feedback, and measurable outcomes, achieving significant improvements in Excel proficiency, workplace communication, and employability skills
- Conducted one-on-one career counseling sessions, offering personalized guidance to align individual strengths with career goals and industry requirements
Analyst
The British Petroleum Company
02.2021 - 09.2021
- Collected and analyzed daily data on Petrol, Gas, and other charges using SAP and extracted reports to MS Excel for detailed analysis and reporting
- Utilized Salesforce (CRM) to perform real-time updates of charges and pricing data based on dynamic market trends, ensuring accuracy and alignment with business goals
- Worked with tools like Salesforce and OAP to manage and analyze large datasets related to the oil and gas manufacturing industry, including tracking production costs, supply chain metrics, and pricing fluctuations
- Handled heavy data processing and ensured seamless integration of information for reporting, providing actionable insights to optimize operations and decision-making processes
BFSI -Trainer
Friends Union for Energising Lives: FUEL
11.2020 - 03.2021
- Conducted engaging workshops to enhance team communication skills.
- Designed training programs for improving employee performance and knowledge.
- Focus on developing core competencies in banking, financialservices, and
insurance Conducted targeted training programs on financial products,regulatory
compliance, and customer relationship management
BCBF, Insurance and CRM -Trainer
Edubridge Learning Pvt.Ltd.
12.2019 - 06.2020
- Delivered comprehensive training programs in Insurance and BCBF (Banking, Credit, and Business Finance) domains to enhance learners' understanding of industry concepts, processes, and compliance
- Designed and facilitated interactive sessions focused on employability skills such as communication, teamwork, time management, and critical thinking to ensure job readiness
- Conducted practical, real-world activities to develop skills in insurance products, claim processes, risk management, banking operations, and financial services
- Trained participants on customer relationship management (CRM) to improve client handling and retention skills
- Utilized tools like MS Excel and PowerPoint to create dynamic training materials, dashboards, and reports to monitor progress and performance
- Successfully mentored learners to enhance their confidence and secure opportunities in Insurance, BFSI, and financial sectors
- Customized training modules for diverse learners across classroom and virtual platforms
- Delivered skill-based learning to improve employability outcomes aligned with industry requirements
Trainer
Unique Skill Development Centre
10.2018 - 08.2019
- Office Administration and Basics of Accounting Training sessions Basic Accounting concepts with various examples
- Google Drive, Soft skills, Customer Service and basics of MS Excel sessions
- Interview Preparation and various mock interviews activities taken
- Practicals on Tally ERP 9.0 with all discussions and guidance
Trainer
Skills Tech India
01.2016 - 10.2018
- Provided comprehensive training Computer skills, focusing on essential software, digital literacy, and productivity tools to enhance technical competencies
- Delivered targeted programs for the Retail sector, covering customer service, sales techniques, and inventory management to improve frontline effectiveness
- Trained FMCG personnel on industry-specific practices, quality standards, and supply chain management, fostering operational efficiency and product knowledge
- Conducted Non-Voice BPO training on communication, data processing, and CRM tools, enabling trainees to excel in customer support and back-office roles
Sr. Associate -AR Operations
WNS Global Services
01.2013 - 01.2016
- Managed cash applications, resolving duplicate and overpayment issues and ensuring accurate client and bank detail verification
- Trained new hires on Oracle applications (ORMB, CRM, BASYS), client follow-ups, and Excel log tracking
- Addressed pending fund issues, ensuring SOX compliance and managing Salesforce cases for payment discrepancies
- Allocated funds via RIS processes and supported employee policy queries post-retirement, fostering learner engagement and self-efficacy
- Analyzing and resolving aged days pending payments by identifying root causes
- Implementing formal reporting systems for audit activities, ensuring SOX compliance
- Managing disbursements, encashment processes, and verifying payments for accuracy
Education
Master in Commerce - Customer Service, Marketting Managment
PUNE UNIVERSITY
01.2010
Bachelor of Commerce - Business Managment, Business & International Economics
PUNE UNIVERSITY
Skills
- Problem-Solving
- Adaptability and Flexibility
- Training assessment
- Leadership and Team Building
- Communication and Presentation Skills
- Empathy and Emotional Intelligence
Certification
- TTT Trainer Certification (2nd), TATA STRIVE, 2022
- Generative AI for Learning and Development, LinkedIn Learning, 2024
- Certified Soft Skills Trainer, Urban Pro, 2024
- TOT Certified Trainer (Train The Trainers), N.S.D.C., 2022
- IRDA (Insurance Regulatory and Development Authority of India), LIC, 2019
- MS-CIT, Maharashtra Knowledge Corporation (MKCL), 2019
- Diploma In Computer Hardware Maintenance (A+) and Networking Technology, YCMOU, Nashik, 2019
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Trainer
Lighthouse Communities Foundation
01.2022 - Current
Analyst
The British Petroleum Company
02.2021 - 09.2021
BFSI -Trainer
Friends Union for Energising Lives: FUEL
11.2020 - 03.2021
BCBF, Insurance and CRM -Trainer
Edubridge Learning Pvt.Ltd.
12.2019 - 06.2020
Trainer
Unique Skill Development Centre
10.2018 - 08.2019
Trainer
Skills Tech India
01.2016 - 10.2018
Sr. Associate -AR Operations
WNS Global Services
01.2013 - 01.2016
Bachelor of Commerce - Business Managment, Business & International Economics
PUNE UNIVERSITY
Master in Commerce - Customer Service, Marketting Managment
PUNE UNIVERSITY
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