Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Dhanashree Dilip Shinde

Orlando

Summary

Software Engineer with over 5 years of experience in enterprise platforms and cloud solutions. Expertise in diagnosing complex issues in ServiceNow, enhancing application performance, and developing scalable user interfaces. Proficient in full-stack development with JavaScript, Node.js, React.js, and MongoDB. Recognized for optimizing platform behavior and improving security through automation and data-driven insights.

Overview

7
7
years of professional experience

Work History

Technical Engineer

ServiceNow
Orlando
08.2024 - Current
  • Diagnosed and resolved complex issues across ServiceNow modules, including ITSM, CSM, and custom applications.
  • Utilized system logs and debugging tools to troubleshoot client/server-side script errors.
  • Investigated and fixed GlideRecord queries, Business Rules, Script Includes, and UI Policies.
  • Analyzed REST/GraphQL payloads to debug API integration failures and resolve authentication issues.
  • Corrected access issues caused by misconfigured ACLs and role-based permissions.
  • Inspected form behavior using Chrome Developer Tools to troubleshoot field visibility issues.
  • Collaborated with developers and product owners to reproduce errors and validate fixes in lower environments.
  • Documented root cause analysis and solutions for recurring issues in internal knowledge repositories.

RICHES Intern (Front End Developer Intern)

UCF
Orlando
08.2023 - 12.2023
  • Engineered online exhibit on Florida’s African American history using HTML, CSS, WordPress, JavaScript, and Leaflet.js.
  • Resolved over 20 software issues, utilizing d3.js for dynamic mapping of Parramore’s transformation.
  • Increased visitor engagement by 30% through enhanced urban visualization.
  • Enhanced educational value of site with interactive mapping features.

Senior Systems Engineer

INFOSYS Limited
Pune
02.2018 - 12.2021
  • Designed and implemented two key portals, automating scheduling and improving deployment efficiency by 40%.
  • Developed responsive user interface for central dashboard using React.js, enhancing user experience by 35%.
  • Implemented server-side logic with Node.js and Express, achieving 30% reduction in response time.
  • Enhanced application security through multifactor authentication and role-based access control, reducing unauthorized access by 50%.
  • Resolved over 30 high-priority JIRA tickets related to legacy code, improving operational efficiency.
  • Employed MongoDB for data management, ensuring integrity and rapid access to release data.
  • Integrated AWS services for application deployment, improving system reliability and performance.
  • Automated health check scripts using Python and Selenium, enhancing monitoring of system performance.

Education

Master of Science - Computer Science

UNIVERSITY OF CENTRAL FLORIDA (UCF)
Orlando, FL
05.2024

Bachelor of Engineering - Electronics Engineering

USHA MITTAL INSTITUTE OF TECHNOLOGY
Mumbai, India
06.2017

Skills

  • JavaScript and TypeScript
  • Python and Django
  • SQL and MySQL
  • HTML and CSS
  • MongoDB and Mongoose
  • Nodejs and Expressjs
  • React and Redux
  • Angular and Bootstrap
  • Visual Studio Code and PyCharm
  • Git and Jenkins
  • Postman and Selenium
  • Cloud fundamentals with AWS
  • Amazon S3, EC2, IAM, Lambda

Projects

  • CinemaCloud: A Netflix Clone Application

Developed and deployed a Netflix-style streaming application using React, Node.js with Express, and MongoDB, featuring movie streaming, user authentication, and responsive design; utilized Redux Toolkit for state management, Axios for API interactions, and Firebase for deployment, ensuring high performance and enhanced user experience. 

  • UserHub Application:

Created UserHub, a Node.js-based User Management system with Express.js and MongoDB, enabling user registration, login, and management through CRUD operations. Enhanced with EJS for dynamic rendering and admin features, improving system usability and administration.

Timeline

Technical Engineer

ServiceNow
08.2024 - Current

RICHES Intern (Front End Developer Intern)

UCF
08.2023 - 12.2023

Senior Systems Engineer

INFOSYS Limited
02.2018 - 12.2021

Master of Science - Computer Science

UNIVERSITY OF CENTRAL FLORIDA (UCF)

Bachelor of Engineering - Electronics Engineering

USHA MITTAL INSTITUTE OF TECHNOLOGY

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Dhanashree Dilip Shinde