Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dhanesh Bhatia

Copperas Cove

Summary

Dynamic CEO with 25 years of experience at CONCORD TRAVEL, excelling in contract negotiation and relationship management. Proven track record in developing tailored travel packages and enhancing customer service. Adept at project management and team development, driving operational excellence and achieving significant client satisfaction.

Overview

38
38
years of professional experience

Work History

CEO/Manager

CONCORD TRAVEL
Sugar Land
03.2002 - Current
  • Provide assistance and planning to negotiate Air/Hotel/Car/Cruise/Vacation package rates for customer.
  • Make reservations on Sabre and order tickets with Consolidators.
  • Make flights bookings, book hotels, car rentals and cruises under our own IATA.
  • Analyze travel data within the booking tools and prepare report.
  • Manage supplier relationships for travel partners, including partner management, negotiating and managing contracts with travel suppliers/partners.
  • Monitor travel industry trends, develop and execute strategies within the region.
  • Experienced using SABRE for reservations and ticketing since 25 years.
  • Processed customer reservations using SABRE (GDS).
  • Managed ticket adjustments and cancellations with precision and care.
  • Assisted customers in selecting travel options and itineraries effectively.
  • Collaborated with airlines to resolve booking discrepancies swiftly.
  • Provided exceptional customer service through clear communication and support.
  • Trained new staff on ticketing software and reservation procedures efficiently.
  • Maintained accurate records of bookings and transactions consistently.
  • Coordinated with team members to ensure smooth operational workflow daily.
  • Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously, and respectfully.

Travel Agency Manager

Jet Travel
Houston
02.1996 - 03.2002
  • Managed daily operations of travel agency and ensured smooth workflow. Fluent in reservations and ticketing on SABRE.
  • Developed travel packages tailored to client preferences and market trends.
  • Oversaw staff training programs to enhance customer service and sales skills.
  • Coordinated with vendors to secure best rates and services for clients.
  • Implemented marketing strategies to promote agency offerings effectively.

Passenger service agent

GULF AIR
Dubai
09.1992 - 11.1995
  • Working at Dubai Airport at check in counters and boarding gates.
  • Providing boarding pass and accepting check in luggage according to company policy.
  • Support and monitor handling agents with maintaining a smooth and efficient customer service skills implementing the company policy.
  • Maintaining excellent customer service to solve any unforeseen issues arising during the check in and boarding process.
  • Providing correct head count and releasing the aircraft with correct passengers onboard.
  • Worked in shifts including early morning/evening and overnight.
  • Greeted and assisted passengers with check-in procedures and boarding processes.
  • Managed baggage handling and ensured proper loading for flights.
  • Coordinated with ground staff to maintain flight schedules and passenger connections.
  • Resolved passenger inquiries and complaints with professionalism and empathy.
  • Monitored safety regulations to ensure compliance during boarding procedures.
  • Provided information on flight details, services, and airport facilities to travelers.
  • Collaborated with security personnel to ensure a safe travel environment for passengers.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Assisted customers with reservations, cancellations, and rebooking flights as needed.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Operated computerized system to handle ticketing and check-ins.
  • Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
  • Maintained accurate records of passenger manifests and checked luggage tags.
  • Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
  • Greeted passengers and assisted with their inquiries.
  • Enforced airline policies such as smoking restrictions, carry-on item limits.

Passenger and Ramp Coordinator

YUGOSLAV AIRLINE
Dubai
06.1987 - 09.1992
  • Working at Dubai airport to meet and greet the flight on arrival and ensure all necessary equipment in position to turn around the aircraft as per schedule departure.
  • Coordinated ramp operations to ensure timely aircraft turnarounds.
  • Managed baggage loading and unloading processes for efficient service delivery.
  • Communicated with flight crews regarding ramp activities and safety protocols.
  • Supervised ground personnel to maintain high operational standards and safety compliance.
  • Implemented safety measures to prevent incidents during ground handling tasks.
  • Collaborated with airport services to streamline ground support operations effectively.
  • Communicated with air traffic controllers regarding flight plans and weather conditions.
  • Ensured all necessary documentation is completed accurately prior to departure.
  • Retrieved customer luggage off conveyor belts.
  • Maintained detailed records of aircraft arrivals, departures, cargo weight, volume data, fuel usage reports.
  • Supervised staff on the ramp area during peak periods.
  • Overall coordinate with all ground and in terminal handling agents to ensure aircraft is not delayed and departs on time as per schedule.

Education

Bachelor's Degree - Business Administration

PODAR COLLEGE
Mumbai, India
01.1988

Skills

  • Goal setting and prioritization
  • Project management
  • Presentation skills
  • Relationship management
  • Senior leadership engagement
  • Client engagement and interpersonal skills
  • Organizational skills
  • Time management
  • Written and verbal communication
  • Instruction interpretation and judgment
  • Common sense and decision making
  • Alignment with organizational goals
  • Contract negotiation
  • Collaboration with legal teams
  • Knowledge sharing and mentorship
  • Team development

Timeline

CEO/Manager

CONCORD TRAVEL
03.2002 - Current

Travel Agency Manager

Jet Travel
02.1996 - 03.2002

Passenger service agent

GULF AIR
09.1992 - 11.1995

Passenger and Ramp Coordinator

YUGOSLAV AIRLINE
06.1987 - 09.1992

Bachelor's Degree - Business Administration

PODAR COLLEGE

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