Dhanesh Ramsaran
Logistics
South Ozone Park,NY
Summary
Self-motivated individual with over 10 Years of Managerial experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Station Manager
International Bonded Couriers, Inc.
04.2023 - Current
- Managing Two Direct Reports and 43 Indirect reports
- Oversee multiple departments, ensuring smooth communication and customer satisfaction
- Reduced OT from 30% 6 Month average to under 3% within first Month of hiring by evaluating and adjusting schedules based on operational needs
- Streamlined operations and optimized staffing resulting in 28.57%
- Reduced vehicle overhead cost by outsourcing and divesting
- Optimized vendor selection to achieve a 45% cost reduction per week
- Maintain facility infrastructure
- Maintain Vehicles by up keeping scheduled maintenance
- Maintain forklifts and power jacks
- Scheduling and conducting interviews
- Maintain company KPI's by developing and implementing SOP's
- Mentor and coach employees resulting in increased promotion rates
- Build and retain customer relationship through increased communication
Warehouse Supervisor
CEVA Logistics
02.2023 - 04.2023
- Supervised warehouse operations by managing 10 employees during shifts.
- Oversaw daily operations of screening and delivery of airline shipments
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
Auto Sales Representative
Sunrise Auto Outlet
09.2022 - 02.2023
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Completed registration paperwork and sales documentation.
- Drove team revenue totals by bringing in top sales numbers.
Station Manager
Forward Air
07.2021 - 09.2022
- Negotiated price and service with customers vendors to decrease expenses and increase profit.
- Developed talented team, participating in hiring, coaching and performance management processes.
- Collaborated with legal departments to maintain compliance with regulations and standards.
- Met with directors to discuss company needs and goals.
- Developed company budgets and performed audits to meet long-term financial goals.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Analyzed financial data and forecasted trends to improve profitability .
- Presented operational metrics and data to company executives and directors for review.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Liaised between employees and managers and disseminated important business information.
- Audit and process weekly payroll.
- Facilitated unloading and dispatching of shipments according to scheduled delivery time
Operations Manager
Forward Air
06.2019 - 07.2021
- Managed team of Four Supervisors, Three Independent Contractors, Four Dispatchers
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Created and implemented SOP's to ensure quality service and promote operational safety
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Trained and guided 40-50 team members to maintain high productivity and performance metrics.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Supervisor
Forward Air
04.2017 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas for 10-12 employees.
- Maintained compliance with company policies, objectives and communication goals.
- Notified employees of policy and procedure changes to promote overall compliance.
- Recommended employees for promotion and performed corrective actions to reduce misconduct.
- Set performance goals for staff members and helped teams meet important deadlines.
- Assisted managers with employee recruitment and interviews.
- Communicated employee, customer and workplace needs to managers.
- Delegated tasks to team members according to individual strengths.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Taught company procedures to new employees and increased progress by identifying areas of weakness.
- Organized workflow tasks to prevent downtime and production gaps.
- Coordinated manpower requirements by increasing or decreasing personnel and overtime to meet changing conditions.
- Conducted and oversaw contingency plan integration and operations.
Dispatcher
Forward Air
12.2016 - 04.2017
- Directed dispatching, routing and tracking of 15 fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
Office Clerk
Forward Air
08.2016 - 12.2016
- Interacted with 50+ customers by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Keep visitor record log per TSA regulations.
- Data entry of 40-70 airline documents into AS400 per day for tracking purposes.
Security Supervisor
Alexanders Inc
03.2014 - 08.2016
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Led team of 11 guards in monitoring high volume of mall traffic during peak hours and days.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Oversaw staff timekeeping entries and reports.
- Monitored work of contractors in design, construction and startup phases of security systems.
- Kept team compliant with security protocols and appearance standards.
Security Supervisor
Allied Barton
07.2011 - 05.2016
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Monitored work of contractors in design, construction and startup phases of security systems.
- Kept team compliant with security protocols and appearance standards.
- Liaison between Mall Management and vendors.
- Supervised team of 10 security personnel during shift.
Contractor
Rico's Contracting
08.2008 - 06.2011
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Collected measurements and marked locations as part of project preparations.
- Assisted with successful, time-sensitive renovations of various structures.
- Gathered and disposed of worksite debris to remove safety hazards.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
Census Enumerator
US Census Bureau
04.2010 - 06.2010
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Attended team meetings to develop job knowledge.
- Explained questions in better detail for interviewees to allow truthful answers.
Education
High School Diploma -
John Adams High School
06.2004
Skills
- Workflow Optimization
- Policy Development and Enforcement
- Customer Service
- Onboarding and Orientation
- Inventory Management
- Organizational skills for records
- Labor Relations
- Focus and Follow-Through
- Staff Training
- Mathematical Calculation and Reasoning
- Problem Anticipation and Resolution
- Planning and Implementation
- Performance Monitoring and Evaluation
- Team Leadership
- Operation Monitoring
- Logistics Oversight
- MS Office
- Recruiting and Hiring
- Employee Motivation
- Cultural Awareness
- Client Relations
- Building and Facility Management
- Employee Assignments
- Contract Review and Recommendations
- Word Processing
- Materials Planning and Logistics
- Inventory Tracking and Management
- Product Transportation
- Payroll Administration and Timekeeping
- Trucking Dispatching
- Desktops, Laptops and Mobile Devices
- P&L Responsibility
- Corporate Communications
- Delegating Work Assignments
- Operational Efficiency and Safety
- Corrective Actions
- Policies and Procedures Implementation
- Logistics
- AS400
- Kronos
- Autoraptor
- Pactrak
- TSA & CBP Regulation Compliance
Certification
- OSHA 10 Hour
- DG Certified
- Forklift Certified
Accomplishments
- Achieved 30% reduction in overtime by evaluating and adjusting overhead count.
- Managed 2 direct reports and over 50 indirect reports.
- Manage Two facilities with Two different types of operation
Timeline
Station Manager
International Bonded Couriers, Inc.
04.2023 - Current
Warehouse Supervisor
CEVA Logistics
02.2023 - 04.2023
Auto Sales Representative
Sunrise Auto Outlet
09.2022 - 02.2023
Station Manager
Forward Air
07.2021 - 09.2022
Operations Manager
Forward Air
06.2019 - 07.2021
Supervisor
Forward Air
04.2017 - 06.2019
Dispatcher
Forward Air
12.2016 - 04.2017
Office Clerk
Forward Air
08.2016 - 12.2016
Security Supervisor
Alexanders Inc
03.2014 - 08.2016
Security Supervisor
Allied Barton
07.2011 - 05.2016
Census Enumerator
US Census Bureau
04.2010 - 06.2010
Contractor
Rico's Contracting
08.2008 - 06.2011
High School Diploma -
John Adams High School
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