Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Research
Timeline
Generic

Dhanush Kongithala

Cleveland

Summary

A visionary technologist with a passion for learning new technologies and translating data into business solutions. Have more than 5 years of experience in different roles as Data Analyst & Data Scientist in E-commerce, Telecom, and Logistics industries. Possess hands-on experience in Data Analytics, Big Data, Machine Learning Algorithms, and statistical models. High level expertise in data collection, data cleaning, predictive modeling, statistical modeling using different tools like Hortonworks Hadoop, Hive, SAS, Python and R language. Good expertise in developing real-time dashboards and visualizations using Tableau, Weka, and Spotfire. Developed database objects like Stored Procedures, Functions, Indexes, and Triggers using SQL and PL/SQL and have experience in tuning SQL queries that consume high CPU resources using query optimizer, performance tuner. Worked in Customer Experience and Customer Definition MDM teams. Supported CRM team by providing deep dive analyses, reporting and dashboards that measure the metrics built on communication channels including email and chat. Worked on ASP DOT NET, SQL Server, Salesforce CRM, Dynamic CRM customizations and have good knowledge on version management tools using HP ALM, TFS, and VSS. Possess strong interpersonal skills like collaborating with teams, leading projects, and public speaking.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Planning Analys

Tractor Supply
12.2022 - Current
  • Worked on enterprise customer accounts data, customer hierarchies and sales hierarchies to improve the data quality
  • Lead the Automation of various reports which helped improved the efficiency and reduce cost
  • Partnered with Customer Experience Team to improve Data Quality which in turn Increased customer satisfaction
  • Used Data Science techniques to predict fraudulent activities based on shipping patterns
  • Used Teradata SQL to write queries and Spotfire to build the dynamic dashboards using Cisco Information Layer to flow the real time data
  • Worked with compensation teams, invoicing teams, and Sales teams to handle different issues regarding FedEx Express and Ground customers
  • Have good knowledge on sales hierarchies, pricing systems and sales segmentation.

MIS Analyst

FedEx Services
02.2018 - 02.2019
  • Worked on customer data, call center data, and performance metrics of customer service representatives in the Customer Experience Org
  • Developed SQL queries in Teradata, Oracle, and SQL Server
  • I have hands on experience using Tibco Spotfire and Tableau for visualizing the data that has put together from different sources like Hadoop, SQL server, Oracle
  • Analyzed data trends in invoice adjustments data using SAS and Python
  • Worked on post call survey data to find the root cause for the low customer satisfaction in some of the key areas
  • Worked on customer data and developed KPIs and metrics for better Customer Experience
  • Worked on SAP Business Objects, have knowledge on customizing the reports and developing the reports
  • Worked in an agile team in the Global Customer Experience Transformation project and I possess good knowledge on features, sprints, user stories and agile style of working.

Data Analyst

Ericsson Client TCS
02.2015 - 08.2016
  • Performed data pre-processing and cleaning to prepare data for further statistical analysis
  • Generated periodical reports using SQL/SSRS and transformed large amount of data as per the business requirements for Ericsson IT sales and marketing team
  • Worked on cost analysis, pricing analysis, and performance analysis in difference governance areas
  • Worked on pricing data, supply and sourcing data of different products and services provided by Ericsson
  • Developed database objects, SQL stored procedures and used Ado.Net connections to access the data from SQL server
  • Involved in creating database backups, running maintenance jobs, managing user access issues in the role of DB Admin
  • Performed query optimization on queries that take high CPU resources and queries that take a long time
  • Used Tableau to build analytical dashboards that compare information and track performance against goals
  • Published data sources and workbooks (dashboards) using Tableau Server.

System Analyst

Tata Consultancy Services
09.2013 - 01.2015
  • Collaborated with different teams to collect data and transform those requirements into environment specific, prepared dashboard and reporting on the KPIs and SLAs
  • Developed database objects, stored procedures for SLA (Service level agreements) tool using SQL server
  • Build and executed stored procedures, views, functions, and scripts in SQL to pull required data for analysis and reporting.

Education

Master of Science in Computer Science -

University of Southern Mississippi
Hattiesburg, MS
12.2017

Bachelor of Technology in Electronics & Communication Engineering -

K L University
Vijayawada, Andhra Pradesh
08.2013

Skills

  • C#
  • SQL
  • R
  • Python
  • Base SAS
  • Hive
  • Spunk
  • SAP Business Objects
  • MS Dynamic CRM
  • SSRS
  • Visual Studio
  • Microsoft Access
  • Salesforce CRM

Certification

  • SAS certified BASE programmer for SAS 9, BP076945v9
  • Certified Tableau Desktop Specialist
  • SQL for Data Science, 3516347
  • Python for Data Science, 3598103
  • Certified SAFE 4 Teams Practitioner, Scaled Agile Inc
  • Dale Carnegie – Effective Communication and Human Relations

Accomplishments

  • Star Performer Award, Tata Consultancy Services, India, 05/15
  • Service and Commitment Award, Tata Consultancy Services, India, 09/16
  • RSI coding hackathon, Mobile, Alabama, Received appreciation for the project idea and implementation.
  • Research Assistant opportunity, School of Computing, University of Southern Mississippi, In Data science and Machine learning projects.

Research

  • Runway Detection Using Unsupervised Classification, IEEE UECON Conference 2017, New York
  • Influence Modeling, Volume Prediction and Sentiment Analysis of Short Texts on Twitter, 31st International Conference on Computer Applications in Industry and Engineering, New Orleans, USA

Timeline

Business Planning Analys

Tractor Supply
12.2022 - Current

MIS Analyst

FedEx Services
02.2018 - 02.2019

Data Analyst

Ericsson Client TCS
02.2015 - 08.2016

System Analyst

Tata Consultancy Services
09.2013 - 01.2015

Master of Science in Computer Science -

University of Southern Mississippi

Bachelor of Technology in Electronics & Communication Engineering -

K L University

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Dhanush Kongithala