Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dhanush SreeramBhadirinath

Delaware,OH

Summary

Results oriented Product owner (Billing & Payments) with 11+ years of IT experience in all phases of the Project Development Life Cycle: Planning, Analysis, gathering requirements, Testing and implementation of projects.

Overview

13
13
years of professional experience

Work History

Product Owner – Digital & Legacy Billing & Payments

Liberty mutual Insurance
06.2019 - Current
  • As a product owner of Digital Billing & Payments over the years have streamlined the Connect commissions process for personal & commercial lines over $20M every month
  • Did stop the leakage of payments by fraud customers by gaming the system by introducing the new delinquency flow
  • have automatic write off process for personal & Commercial lines and it reduces the minimal intervention of financial analysts
  • Led the PL token migration for state auto team and the goal is to increase the retention of migrated polices by 80%
  • Support token migration, which has had a positive impact on retention (6.5% for EFT and 4.5% for RCC) which equates to 3K NB policies and $9.6M in DWP
  • Participated in Cost per payment analysis with liberty data Analytics team to understand average cost per transaction (CC & EFT),This helps to explore different opportunities to save credit card fees
  • Participated and completed the internal & external audit with KPMG & EY
  • Worked with multiple teams to understand and help them in creative ways to cater business needs
  • Accountable for leading multiple portfolio strategic initiatives in finance from Billing, Invoicing, Payments, documents, emails, commissions, collections, write off’s, Direct bill, agency bill
  • Leads Legacy & Connect Digital Billing & Payments
  • Accountable and led implementing credit card convenience fees for Personal Lines & commercial lines which saved over millions of dollars in a year
  • Owns and maintains the multiple portfolios and maintain the backlog at program level by working multiple teams (Forms, Policy center, Compliance, Portal, Customer service, IVR, Finance team)
  • Took the initiative of cross training multiple product owners from different squads
  • Working with Multiple product teams (Personal & Business) lines to understand the pain points and improve the workflow of user experience
  • Leads the conversion of payment vendor from Chase to Oneinc
  • Have a strong stakeholder relationship with multiple teams and successfully implemented many projects in Billing & Payments domain
  • Design and implement the Billing documents, emails having a strong collaboration with legal teams.
  • Owned and prioritized product backlog.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Coordinated beta testing programs to gather user feedback, refining product features before general release.
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.

Guidewire Senior Business Analyst

Electric Insurance Company
09.2018 - 05.2019
  • Working on Requirements for R2 pre-inception sessions for Billingcenter, Policy center, Integrations
  • Working in Billing forms and all other adverse content notices for Policycenter, Billingcenter, Claimcenter
  • Documenting the design and requirements for Data reduction project
  • Working on R2 enhancements for Billing Center Integrations
  • Prepared graphical depictions of Use Cases, Business process diagrams, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio
  • Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge
  • Documented requirements for Bill plans and pay plans, Disbursements, Batch processes for R 2 states
  • Working on collection requirements for R2 states
  • Working on ISO Reporting, TICO Reporting and MA car Auto reporting, Document requirement speciation document
  • Identifying the new fields for all reporting which includes, Financial, Analytical, Operational and statistical reporting
  • Experience in data transformation, data mapping from source to target database schemas, data cleansing procedures
  • Identifying the new fields by using SQL server in Guidewire Data Hub
  • Working on Qlik view for the reporting and data reduction project
  • Working on Salesforce integration with Policycenter, Billingcenter, and claim Center
  • Working Integrations for Billingcenter and claimcenter and policy center Integrations.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.

Guidewire Senior Business Analyst

State Auto Insurance
03.2016 - 08.2018
  • State Auto Insurance Company is one of the oldest P&C insurance companies in Columbus, OH having a market presence in nearly 40+ states serving both PL and CL insurance products
  • I was primarily involved with working on PolicyCenter and forms requirements
  • Responsibilities: Working with Stakeholders, SMEs, Product Managers, from different business units to gather their concerns, suggestions and requirements
  • Gathering Requirements to develop ACORD,ISO and State auto forms in Agency portals, PolicyCenter, BillingCenter
  • Gathering requirements for Cancellation Notices for Commercial and Personal Lines of Business
  • Reviewing the Sprint level test cases and End to End test cases Make sure the product is executed perfectly
  • Co ordinating with offshore for Pre-construction walkthrough for the story cards assigned to respective developers and testers
  • Acts a product owner, as a responsibility once the development and testing are complete give product owner Sign off
  • Working with PolicyCenter, BillingCenter, ClaimCenter and when they needed
  • Act as a Point of contact for Worker’s comp Rapid start workshops and Written Prod specs for Worker’s comp line of business
  • Conducted JAD Sessions for Cancellation and Non-renewal notices for Worker’s Comp line of Business
  • Involved complete life cycle of Billing center and elicited requirements for Billing center Payment plans, Invoicing life cycle and Commissions’ and Producer maintenance
  • Responsible for tracking bugs and replying to any clarifications needed by development, QA and business teams to get those bugs fixed via JIRA
  • Worked closely with the PolicyCenter team on implementing the Multiple Premium types and Renewal offer
  • Designed Mock ups for Declaration Document, Application Document, Quote document
  • Working on providing Mock ups for Billing Notices & Emails by using Adobe Acrobat professional
  • Execute test scripts, coordinated & conducted UAT testing
  • Conducted JAD sessions for communicating with Stakeholders and Project directors

Business Analyst

Google Inc.
06.2011 - 08.2014
  • Produced professional quality project artifacts including but not limited to business requirement documents, requirement plans, models (e.g
  • Data, event, context and process), traceability matrices, use cases, issue logs and other documents as needed
  • Analyzed and prepared the users ‘AS-IS’ workflow scenarios and the ‘TO-BE’ business processes
  • Strong experience with statistical reporting analysis and documentation
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
  • Thorough experience in using tools like MS Visio, MS Office, Rational Suite including Rational Rose and Just in Mind
  • Actively participated in user training for User Acceptance Testing with business users
  • Adopt Rational Unified Process (RUP) methodology with emphasis on its best practices for iterative and incremental development
  • Estimated time required to deliver project artifacts and reports progress toward delivery goals throughout the project
  • Created Use Case and Functional Specification Document to track approved changes to the system
  • Participated in team to develop training plan and create documentation to support Participated in Information Technology Infrastructure Library (ITIL) design and release for Problem Management and Change Management
  • Performed SQL query on databases using SQL server

Education

Master of Science - Management Information Systems

Fairleigh Dickinson University
Teaneck, NJ
05.2016

Bachelor’s in Electronics & Communication engineering -

JNTU University
Andhra Pradesh, India

Skills

  • Release planning
  • Business Analysis
  • Product Backlog Management
  • Roadmap development
  • Agile frameworks
  • Agile Methodology
  • Stakeholder relationship management
  • Product Lifecycle Management
  • Feature Prioritization
  • User Acceptance Testing
  • Story planning
  • Requirements Elicitation
  • Product Planning
  • Customer Empathy
  • User Story Creation
  • Decision-Making
  • Strategic Planning
  • Use Case Study Generation
  • Product Metrics Tracking
  • Root Cause Analysis
  • Product Development
  • Creative and Innovative

Accomplishments

  • Fairleigh Dickinson Scholarship - fall 2014
  • Organized technical and cultural events in college level
  • Google silver award in 2013
  • Received “Google Certificate of Excellence”
  • Promoted to Senior Analyst in less than a year

Timeline

Product Owner – Digital & Legacy Billing & Payments

Liberty mutual Insurance
06.2019 - Current

Guidewire Senior Business Analyst

Electric Insurance Company
09.2018 - 05.2019

Guidewire Senior Business Analyst

State Auto Insurance
03.2016 - 08.2018

Business Analyst

Google Inc.
06.2011 - 08.2014

Master of Science - Management Information Systems

Fairleigh Dickinson University

Bachelor’s in Electronics & Communication engineering -

JNTU University

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Dhanush SreeramBhadirinath