Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Dhanya Tatachar

New Jersey

Summary

Visionary Engineering Leader with 13+ years of experience in software engineering, quality automation, and infrastructure. Proven success managing cross-functional global teams, building automation frameworks, and scaling internal tools. Passionate about AI-first engineering transformation - actively working on Agentic AI, LLMs, and Deep Learning to reimagine efficiency, autonomy, and resilience in software systems. Blending deep technical acumen with empathetic mentorship and strategic leadership to drive innovation, inclusivity, and operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Engineering Manager

Zip Co
12.2020 - Current
  • Built and scaled a high-performing team of 10+ engineers
  • Architected several key tools, features and automation strategies across mobile, web, and backend platforms.
  • Spearheaded integration of LLMs (like ChatGPT) into SDLC to improve efficiency.
  • Led implementation of AI-driven dashboards for observability and performance tracking like Dynatrace Davis AI.
  • Initiated and lead 'Failure Fridays' and Holiday Season Preparedness programs across engineering, reducing incidents by 80%.
  • Lead several high impact cross-functional features across Product, Design, Fraud & Risk and development organizations.
  • Created org-wide Engineering Performance Score to promote transparency, data-driven discussions, and alignment.
  • Mentor across orgs, fostering cross-functional learning, career growth, and diversity in STEM.

Associate Engineering Manager

SoulCycle
01.2020 - 12.2020
  • Led a team of 4 engineers building internal tools and automation frameworks using Python and Typescript.
  • Built a proprietary npm package for static testing and code consistency across repos.
  • Partnered with DevOps to deliver ephemeral environments for parallel development and testing.

Infrastructure Engineer

WeWork
06.2018 - 12.2019
  • Designed and deployed in-house K8s cluster (WeK8s) and tooling for service scalability.
  • Developed proxy CLI (GoLang/Python/TS) enabling isolated service dependencies in local clusters.
  • Led large-scale platform transformations using Kubernetes, Helm, Docker, Go, TS and Python.

Lead Automation Engineer

New Classrooms
03.2017 - 06.2018
  • Implemented a robust TDD framework for algorithmic and web app optimization (50% efficiency gain).
  • Mentored junior engineers in clean code and automation best practices.

Software Engineer Developer

AMPLIFY EDUCATION INC
03.2015 - 03.2017


  • Was part of the Strategic team involved in designing and development of the App and algorithm for Personalized Math & Biology learning of High School Children. Worked extensively with Python and GCP.
  • Performed as a Scrum Master - with a definite focus on bi-weekly sprints -conducting healthy Planning, Grooming and Retro sessions.

Applications Developer

AT&T
05.2012 - 03.2015

1. Worked in R&D - developing innovative applications and important initiatives like Mobile First, Big Data and Cloud.

2. Worked on the Logical Provisioning platform where inventoried, provisioned and configured routers.

Achieved the Six Sigma Belt & Agile Scrum Master Certifications

Education

Bachelor of Science - Computer Science & Engineering

National Institute of Engineering
Mysore, India
05-2012

Skills

  • Project management
  • Strategic planning
  • Coaching and mentoring
  • Engineering design
  • Technology integration
  • Engineering software proficiency
  • Quality assurance controls
  • Team building
  • Architecture
  • Design evaluations
  • Performance updates
  • System design

Accomplishments

  • Pioneered AI-first initiatives by embedding LLM-powered agents into internal systems, significantly boosting productivity and cutting inefficiencies across customer support and product delivery pipelines.
  • Deployed Agentic AI solutions (RAG-based knowledge agents) and internal knowledge bases that streamlined cross-team workflows for CX, PM, Dev, and QA, reducing feedback loop cycles by over 20% and enabling faster decision-making.
  • Led the successful delivery of up to 12 concurrent projects, balancing priorities across cross-functional teams while ensuring timelines and quality standards were consistently met.
  • Defined and implemented SLAs/SLOs across all core services, aligning engineering performance with business objectives and improving service reliability and accountability.
  • Instituted Behavior-Driven Development (BDD) processes that enhanced cross-team collaboration and directly improved customer experience by accelerating feature validation and release velocity.
  • Redesigned the Incident Management lifecycle, establishing clear escalation paths, response protocols, and tooling — leading to a 25%+ reduction in Mean Time to Recovery (MTTR) and higher engineering readiness.

Certification

  • Strength based engineering Leadership, Cornell University - 06/01/2024 - 01/30/2025

Languages

English
Native or Bilingual

Timeline

Engineering Manager

Zip Co
12.2020 - Current

Associate Engineering Manager

SoulCycle
01.2020 - 12.2020

Infrastructure Engineer

WeWork
06.2018 - 12.2019

Lead Automation Engineer

New Classrooms
03.2017 - 06.2018

Software Engineer Developer

AMPLIFY EDUCATION INC
03.2015 - 03.2017

Applications Developer

AT&T
05.2012 - 03.2015

Bachelor of Science - Computer Science & Engineering

National Institute of Engineering