Dhanya Udayachandran
Kansas City,KS
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Data Processing Associate
Shrill Technologies
, USA
08.2021 - 02.2024
- Efficiently ensured the integrity and accuracy of processed data during execution of tasks.
- Implemented SQL for efficient data extraction and manipulation, enabling effective decision-making
- Achieved elevated levels of data analysis accuracy by improving SQL query techniques
- Implemented Power BI to simplify complex data interpretation through effective data visualization.
- Worked in collaboration with various teams to gain insight into data needs and offer analytical support.
- Maintained a high level of transparency by thoroughly documenting all data processing activities.
- Contributed to project discussions by offering valuable insights and improving data processing methodologies
- Demonstrated adaptability in meeting changing project requirements and achieving project objectives
Unemployed
Unemployed Unemployed
03.2017 - 07.2021
- Unemployed due to moving to another country (India to United States of America)
- Came to the United states and fallen pregnant, had family adherences to where I was not able to resume work during this period but pursued periodic education and temporary work on own to keep regulated.
Technical Support Analyst
Hewlett Packard Enterprise
, India
01.2010 - 02.2017
- Ensured the efficient functioning of HP's supply chain and asset management applications by delivering reliable technical support.
- Worked closely with Business Analysts in understanding client demands, generating insightful reports, and delivering strategic recommendations.
- Oversaw production support activities including the creation of technical design documents for change requests and maintenance, contributing to increased system stability.
- Efficiently performed data analysis and reporting by utilizing SQL and Power Queries for ETL operations.
- Maintained up-to-date documentation of all computer systems, networks, and peripherals.
- Investigated root causes of incidents reported by users in order to identify underlying problems that may have caused them.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Education
High School Diploma -
SRSI Matriculation
IndiaMaster of Science in Software Engineering -
Anna University
Skills
- SQL and Data Analysis
- Database Management
- Microsoft Suite proficiency (PowerPoint, Excel, Word, Visio)
- Data Interpretation
- Quality Assurance, Testing
- HTML, Java Script, CSS
- SDLC & Agile Expertise (Scrum)
- ITIL foundations, Lean, Six-Sigma
- Knowledge Management, Sub Version
- User Story Creation, JIRA, Service Now
- Business Process Improvement
- Strategic Planning
- Troubleshooting and diagnostics
- Technical Troubleshooting
- Technical documents comprehension
- Appointment Scheduling
- System Administration
- Account updating
- Training abilities
- Customer Success Management
- Complaint resolution
- Business Development
- Data Recovery
- Network configuration
- Information Protection
- User Support
- Error identification
Timeline
Data Processing Associate
Shrill Technologies
08.2021 - 02.2024
Unemployed
Unemployed Unemployed
03.2017 - 07.2021
Technical Support Analyst
Hewlett Packard Enterprise
01.2010 - 02.2017
High School Diploma -
SRSI Matriculation
Master of Science in Software Engineering -
Anna University