Dhara Patel
Murfreesboro,TN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and IT communication. Reputation as a highly motivated self-starter. Proven adaptability and flexibility able to flourish in high-pressure and fast-paced environments. Analytical and organized, with the ability to identify needs, make recommendations, and implement effective solutions. A trilingual (Hindi, Gujarati) candidate with business experience seeking employment to assist the company in the accomplishment of its goals
Overview
4
4
years of professional experience
Work History
Guest Advocate
Walmart
06.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Help Desk Technician
Polygon Tech Solution
01.2019 - 01.2021
- Configured hardware, devices and software to set up work stations for employees.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security and performance of different workstations and devices.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Education
Bachelor of Science - Bachelor of Computer Administrations
National Institute of Management & Engineering
Surat, Gujarat, India11.2018
Skills
- Salesforce
- Capital Stream
- Oracle
- Providing Feedback
- Bug Fixes
- Problem-Solving Ability
- Scrum Methodology
- Agile Best Practices
- Presentation Skills
- Quality Control Standards
- Functional Requirements Specification (FRS)
- Acceptance Criteria
- Develop Test Cases
- Test Implementation
- Debugging
- Reviewing Test Scenarios
- Customer Relations
- Microsoft Excel
- Customer Service
Timeline
Guest Advocate
Walmart
06.2021 - Current
Help Desk Technician
Polygon Tech Solution
01.2019 - 01.2021
Bachelor of Science - Bachelor of Computer Administrations
National Institute of Management & Engineering
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