Dhara Raval

• Devised processes to boost long-term business success and increase profit levels.
• Worked alongside business leaders to assess needs of business, understand current situation, identify drivers for improvement, analyze root causes of performance gaps, and redesign end-to-end processes while meeting Business where they are at.
• Supported an environment that reinforces continuous improvement of business processes, increases consistency from 2% to 50% in Assortment Planning, reduces guest pain points and empowers other team members to enhance value of service they provide to guests.
• Lead, partner with, and support workstreams to identify impactful opportunities for operational improvements across end-to-end value streams.
• Worked autonomously and lead working sessions with business stakeholders that drive to prioritization and roadmap discussions, agreement, and outcomes.
• Leveraged my project management skills to develop and execute detailed work plans, schedules, project estimates, resource plans, and status reports in collaboration with Leaders.
• Analyzed project metrics, create reports that measure process performance against project initiatives and goals, and provide leaders with status updates/feedback.
• Leveraged problem solving strategies to deliver key performance indicators, such as quality improvements, cost reductions and waste elimination.
• Built and Implemented Operating model and framework for Assortment Health

• Collaborated and aligned with Owned Brand Global 15+ leaders and 1000+ team members throughout TTS, Data Analysts and Scientists, Quality, Responsible sourcing and Sustainability, Sourcing, Product development and Design, Packaging, Supply Chain, Brand Management and vendor partners to understand synergies with their business goals and objectives to drive alignment with each team leader while understanding implications to projects and core foundations
• Established and delivered data and analytics strategies that would advance Owned Brand capabilities while partnering with Owned Brand business leaders to actively maintain comprehensive data and analytics strategic vision and goals
• Enabled predictable and sustainable business results that drive efficiency, reduce risk, ensure quality and deliver exceptional owned brand guest experience
• Aligned and prioritized feedback across OB Business teams to drive the behavioral and mindset change
• Established the strategy, execution, rollout, and feedback loop to unlock the key metrics for OB Business leaders as well as teams as a result was able to contribute to the team adoption goal - Greenfield adoption increase by 175% and DOMO adoption increase by 89%
• Developed and build a strategy for an audit critical processes, procedures and management systems for Quality and Compliance business teams to identify areas of concern to be addressed and as a result mitigate Target risks and ultimately drive value outcomes
• Lead data integrity and governance, educating teams and leaders on actions that can strengthen data and insights to be able to make data driven decisions
• Researched capabilities to identify analyze and evaluate strengths and opportunities within business processes and management systems
• Defined measure success metrics and monitor change progress
• Developed project management roadmap to define project objectives, timelines and milestones
• Uncovered connections/gaps between data elements and processes, employees and business structures
• Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives

Group of three e-commerce sites providing pet supplies, livestock supplies and human supplements for both B2C and B2B business models.

• Business Development - Led effort to drive E-Commerce business revenue to $5M annually. Gather and synthesized business requirements and input from customers, stakeholders, business architects and engineers to improve communication within teams. Review sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
• Technology Infrastructure - Led architecture for a scalable e-commerce technology platform to support 200,000+ customers, 100,000 unique visitors/month, 20% repeat customers, and products offering upwards of 20,000 SKU's
• Project Management - Project Management - Led agile development, scheduling, budgeting, change management process, resource management, risk management for various projects including launching livestock catalog business which resulted in 30% revenue growth, redesigning an e-commerce website to improve traffic and user experience, and updating software to manage inventory
• Digital Marketing - Manage, analyze and generate reports of email campaigns , SEO/SEM, CRM, Social media, and data analytics
• Customer Behavior Analysis - Conduct A/B Testing to measure user experience success
• Client and Vendor Management - Formed strategic vendor partnerships and alliances within industry
• Brand Marketing - Led project of marketing private label products which resulted in increase in company profitability
• Efficiency and Performance - Maximized operational efficiency by coaching staff on various programs. Evaluated monthly performance statistics and used data to inform future strategies
• Risk Management - Identify and react to risks that may affect team's ability to deliver on projected launch dates
• Customer Satisfaction - Led culture from a customer support focus to customer-centric selling, established outreach program and knowledge management practice, implemented operational metrics for first call resolution, call handling efficiency, fulfillment rates, order accuracy, and returns
• Omnichannel Retail - Manage products, inventory, marketing, sales and operations of Amazon for B2B and B2C, Facebook stores.