Summary
Overview
Work History
Education
Skills
Timeline
Generic

DHARA TRIVEDI

Berkeley Heights

Summary

Dynamic QA Lead with extensive experience at Infosys Limited, specializing in risk assessment and quality management systems. Proven track record in leading teams to enhance testing processes and deliver compliant solutions. Skilled in Selenium and project management, fostering collaboration to achieve exceptional results in high-stakes environments.

Overview

15
15
years of professional experience

Work History

QA Lead

Infosys Limited
Toronto
08.2021 - 03.2024

QA Lead

Scotiabank
Toronto
08.2021 - 12.2023
  • Company Overview: Global Compliance Risk - Toronto (Full time with Infosys, Canada)
  • Lead in the QA and maintenance of IT Governance, Risk and compliance management strategy
  • Coordinate the testing and timely delivery of SOX requirements for financial and operational reporting purposes
  • Coach and mentor members of the QA team
  • Specific areas of responsibility include design, review and creation of test plan and strategies for supporting the CRCA (Compliance Risk and Control Assessment), IMCT(Issue Management & Compliance Testing), and RLM(Regulatory Library Management) team in producing and managing and regulatory compliance metrics, data collection, regulatory compliance reporting, audit management, and risk management
  • Responsible for presenting sprint work to business and providing QA signoff
  • Help improve team processes for efficient delivery and reduce churn
  • Make sure deliverables meet mandatory compliance standards and does not carry any risks
  • Global Compliance Risk - Toronto (Full time with Infosys, Canada)

Project Lead & Sr QA Lead

Amtrak
Washington DC
08.2020 - 02.2021
  • Lead QA teams in multiple high profile, mission critical projects to validate internal operational and customer facing applications
  • Overcame challenges within large, complex projects, coordinated all QA testing strategies, and took charge of weekly and monthly changes and unscheduled high priority items/concerns
  • Generated accurate estimates for QA work proposals
  • QA Leadership - Developed project artifacts and attended/participated in requirement (use cases), design, technical, financial, test strategy, planning and other project reviews
  • Collaborated with developers to resolve infrastructure, design, security, access, database and integration issues throughout SDLC
  • Server Migration: Developed strategy and migrated 275 servers hosting Java, C++, and standalone applications, with Oracle and SQL server database
  • Established baseline, uncovered dependencies, determined migration status to AWS, IBM Cloud, or RTP and led acceptance testing for 120 stakeholders
  • Mainframe & Hardware Infrastructure upgrade: Sr Lead QA Analyst and QA center of Excellence (CoE) in a 38 person project to upgrade mainframe elements
  • Coordinated baseline testing and led 4 QA analyst to migrate mainframe to RTP and guided/directed 15 business stakeholders through user acceptance training
  • Cloud-based infrastructure Upgrade - Supervised testing for new cloud-based infrastructure deployment with IIS clusters, Citrix, and data power and optimized oracle database to deliver faster, more stable business environment
  • IT Helpdesk Application Migration (Service Now)-Managed testing team to support upgrade from IBM smartCloudControlDesk to service now
  • Coordinated with IBM developers and 20-member Helpdesk team, oversaw defect resolution and reported to management

Automation Engineer/Manual Tester

Verizon Wireless
NJ
12.2019 - 07.2020
  • Leading and mentoring a team of three members
  • Test case design and execution planning
  • Weekly and monthly status reports to senior management
  • Involved in writing and reviewing test scripts using Java and executed it through Selenium WebDriver for Functional and Regression testing
  • Contributed to the delivery of quality Enterprise Releases (ER) every month
  • Performed regression and system-level testing to verify software quality and function prior to release
  • Ensuring all test cases are executed during automation run and report regular status to Management
  • Automated testing tools to execute tests and report the outcomes and compare the results with earlier test runs
  • Maintained data-driven framework and extracted data from excel files using Apache POI and loaded it into the variables in the scripted code
  • Used GIT as code repository
  • Maintained automation scripts through Releases and reproduced failed test cases manually
  • Written and optimized test cases to maximize the success of automation testing with consistent, thorough approaches
  • Performed Ad-hoc, Functional, Regression, and Integration testing manually and using Selenium WebDriver
  • Involved in risk analysis, root cause analysis for Release support
  • Interacted with developers for resolving the critical bugs which were implemented Code fixes
  • Identified and tracked defects based on the severity with JIRA and reported to developers in resolving problems by completing additional tests
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance

QA Lead

ArthiSoft
India
04.2017 - 09.2018
  • Leading an offshore team of 8 QA engineers
  • Requirement gathering and designing a high level test plan
  • Resource planning and identify the manual and automation scope
  • Identifying and preparing test data for mobile testing
  • Cross-platform and mobile app testing
  • Plan, monitor and track test execution progress on a daily basis
  • Test metrics gathering and analysis of functional differences
  • Test Effectiveness Metrics and gap analysis on the production QA issues
  • Running triage meetings and defect prioritization meetings with the project team
  • Improve and streamline the testing process to increase productivity
  • Constantly endeavored to keep the high morale and enthusiasm of the team during periods of stress and pressure
  • Look for opportunities to automate repetitive tasks
  • Functional and Regression testing of mobile apps
  • Globalization and localization testing on different application stores
  • Implemented Orthogonal Array on the Mobile and Web Regression Testing
  • Working with the production support team to ensure the quality of the delivery
  • Project reporting, test release notes and status updates to senior management

Module Lead

Persistent Systems Ltd
India
05.2011 - 03.2017
  • Global Bank Expansion, Wells Fargo - Domain: Financial Banking
  • Capella - Domain: Online Learning
  • Fleet Director (Teletrac Inc.) - Domain: Fleet Management and Vehicle Tracking

QA Lead

MinMax Software Pvt. Ltd
India
01.2009 - 05.2011
  • Web reporter (Teletrac Inc) - Domain: Fleet Management and Vehicle Tracking
  • Driver Website (Teletrac Inc) - Domain: Fleet Management and Vehicle Tracking

Education

B.E. - IT

Atmiya Institute of Technology and Science
01.2001

Diploma - IT

Government Polytechnic

Skills

  • RIT
  • Soap UI
  • VSTS
  • Selenium
  • XML Spy
  • Jira
  • HP ALM
  • Kanban
  • Test Strategy Development
  • Risk Assessment
  • Agile Methodologies
  • Quality Management Systems
  • Software Development Lifecycle
  • Requirements Analysis
  • Quality Metrics Analysis
  • Mobile App Testing
  • Team Leadership
  • Problem Solving
  • Project Management
  • SQL Server
  • Oracle 9
  • WebServices Automation Testing

Timeline

QA Lead

Infosys Limited
08.2021 - 03.2024

QA Lead

Scotiabank
08.2021 - 12.2023

Project Lead & Sr QA Lead

Amtrak
08.2020 - 02.2021

Automation Engineer/Manual Tester

Verizon Wireless
12.2019 - 07.2020

QA Lead

ArthiSoft
04.2017 - 09.2018

Module Lead

Persistent Systems Ltd
05.2011 - 03.2017

QA Lead

MinMax Software Pvt. Ltd
01.2009 - 05.2011

B.E. - IT

Atmiya Institute of Technology and Science

Diploma - IT

Government Polytechnic

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DHARA TRIVEDI