Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

DHARAM JUGROO

Springfield Gardens,NY

Summary

Successful Warehouse Manager offering strong background in supervising and mentoring 30 employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warehouse Manager

MSN Air Service
Queens, NY
02.2020 - Current
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Operated forklifts to fill or empty overhead spaces.
  • Implemented and planned warehouse safety and security programs and activities.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing operations runs smooth.
  • Planned and completed group projects, working smoothly with others.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.

Manger

Burbank Security Service
Queens, NY
04.2012 - Current
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
  • Responded immediately to security threats, breaches and emergencies, following proper protocols.
  • Collaborated with others to discuss new opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Engineer

LaGuardia Plaza Hotel
Queens, NY
02.2012 - 03.2014
  • Advised customers on use of products or services.
  • Communicated with clients and coworkers about analysis results.
  • Provided support during the installation, maintenance, repair, and calibration of equipment.
  • Reviewed customer complaints regarding product performance or functionality issues.
  • Participated in team meetings to discuss project progress updates.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered 50 calls per shift to assist with customer questions and concerns.
  • Diagnosed mechanical problems and identified appropriate solutions.
  • Cleaned or lubricated shafts, bearings or other parts of machinery.
  • Maintained records of scheduled maintenance activities.
  • Conducted regular inspections of facility machinery for signs of wear or damage.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

High School Diploma -

Charlestown Secondary School
RR2M+HW2, Howes St, Georgetown, Guyana
06-2007

Skills

  • Employee Scheduling
  • Staff Management
  • Cost Reduction
  • Workflow Coordination
  • Inventory Management
  • Equipment Maintenance
  • Loading and Unloading
  • Operations Planning
  • Employee Team Supervision
  • Warehouse Operations
  • Forklift Operations
  • Safety Monitoring
  • Employee Safety

Languages

English
Professional

Certification

Security guard's License,fire guard's licenses

Timeline

Warehouse Manager

MSN Air Service
02.2020 - Current

Manger

Burbank Security Service
04.2012 - Current

Engineer

LaGuardia Plaza Hotel
02.2012 - 03.2014

High School Diploma -

Charlestown Secondary School

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DHARAM JUGROO