Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dharani Ganesan

Columbus,OH

Summary

Results-driven Planning Analyst with proven success at Metrolink Tulsa, improving operational efficiency through strategic planning and data analysis. Skilled in Smartsheet, CRM, and stakeholder collaboration, with a strong focus on process improvement and high-impact outcomes. Seeking a challenging role to apply my expertise with integrity and drive organizational success.

Work History

Planning Analyst

Metrolink(Tulsa Transit)
2023 - 2024
  • As a transportation planner my job is mainly into Planning ,scheduling and analyzing bus routes and its data with the help of a transportation software like OPTIBUS,GFI,Avail.
  • Implemented process improvements that increased overall operational efficiency in the planning department by conducting meetings with our stakeholders each month to coordinate their needs.
  • Enhanced forecasting accuracy by implementing statistical analysis techniques with the help of Smartsheet.


Customer Service Representative

Avantive Solutions
2018 - 2019


  • Ensure that appropriate actions are taken to resolve any and all customer concerns.
  • Determining the quickest, most effective ways to answer customer questions Escalating queries and concerns .
  • Troubleshooting common issues with a product or service. Scheduling payment for Utilities and work on Mail orders sent by the Customer.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Associate

Flintobox
2018 - 2019


  • Converts pre-qualified leads and generates new business
    with existing customers by using upselling tactics that
    ensure a great customer experience.
  • Providing sales presentation, product demonstrations, as
    well as negotiating contracts with potential clients
  • In charge of partner identification, getting them onboard,
    identify market opportunities and design a strategy to
    meet KPI goal.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Anna University
India
08-2018

Skills

  • Roadmaps & strategic planning
  • Scheduling
  • Microsoft outlook, word, and Excel
  • Smartsheet
  • Customer relationship management
  • Sales and Marketing
  • Data analysis
  • Basic programming

Accomplishments

    Best Performer with Quality score of

    94.88% at Avantive Solutions.

Timeline

Planning Analyst

Metrolink(Tulsa Transit)
2023 - 2024

Customer Service Representative

Avantive Solutions
2018 - 2019

Sales Associate

Flintobox
2018 - 2019

Bachelor of Science - Electrical, Electronics And Communications Engineering

Anna University

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Dharani Ganesan