Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dharani Nuthalapati

Power Platform Developer | CRM Developer
Chennai,Tamil Nadu

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Technology Lead

Infosys Ltd.
10.2023 - Current
  • Ensured seamless end-to-end project lifecycle management from requirements gathering to deployment.
  • Created technical designs based on customer requirements.
  • Engaged with both client departments to define requirements and develop solutions.
  • Employed model-driven apps and Power Automate to streamline workflows, elevating efficiency.
  • Addressed client concerns by identifying root causes of solution inconsistencies across environments.

Technology Analyst

Infosys Ltd.
01.2022 - 09.2023
  • Organized detailed documentation for customer interactions and resource bookings.
  • Implemented automated processes to manage cases based on client preferences using Power Automate.
  • Streamlined communication with automated emails ensuring prompt awareness of new cases, updates, and SLA thresholds.
  • Utilized Customer Voice for survey development, facilitating product feedback collection from customers.
  • Enhanced customer experience through strategic feedback implementation.
  • Designed and deployed Customer Voice Survey projects to enhance feedback collection.
  • Designed automated processes leveraging Power Automate capabilities.
  • Worked on configuration and customizations involving entities, JavaScript, workflows, business rules, business process flows, security roles, solution deployments, and testing.
  • Executed solution deployments to multiple instances within set timelines.
  • Connecting with the Client Support team and helping them understand all possible scenarios and development work.
  • Monitored the PROD instance and helped the client during the smoke test after go-live.

Senior Systems Engineer

Infosys Ltd.
01.2020 - 12.2021
  • Developed and deployed solutions to advanced environments.
  • Carried out extensive evaluations to ensure dependability and efficiency of deployment.
  • Managed and optimized solution deployments, delivering high-quality outcomes.

Systems Engineer

Infosys Ltd.
05.2018 - 12.2019
  • Handled a range of customization tasks, particularly with JavaScript configuration.
  • Worked with HTML code, executed SQL queries, and addressed bug fixes.
  • Managed client interactions for requirement validation and workload assessment.
  • Communicated pros and cons of different technical solutions to the client's technical team.
  • Conducted manual testing to ensure alignment of requirements with expectations in higher environments.

Systems Engineer Trainee

Infosys Ltd.
11.2017 - 04.2018
  • Developed proficiency in Python, .NET, and SQL queries through comprehensive training during the internship.
  • Acquired new competencies aligned with project demands in Dynamics CRM.

Education

Bachelor of Engineering - BE - Computer Science

R.M.D ENGINEERING COLLEGE

Skills

Dynamics 365 CE

Microsoft Power Apps

Power Platform

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Certification

Microsoft Dynamics 365 Fundamentals, Microsoft, 12/01/21

Timeline

Technology Lead

Infosys Ltd.
10.2023 - Current

Technology Analyst

Infosys Ltd.
01.2022 - 09.2023

Senior Systems Engineer

Infosys Ltd.
01.2020 - 12.2021

Systems Engineer

Infosys Ltd.
05.2018 - 12.2019

Systems Engineer Trainee

Infosys Ltd.
11.2017 - 04.2018
Microsoft Dynamics 365 Fundamentals, Microsoft, 12/01/21
Microsoft Power Platform Fundamentals, Microsoft, 12/01/22

Bachelor of Engineering - BE - Computer Science

R.M.D ENGINEERING COLLEGE

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Dharani NuthalapatiPower Platform Developer | CRM Developer