Dharani Sri Pujari
DeKalb,IL
Summary
Data professional with expertise in business analytics and data visualization, leveraging SQL, Python, and AWS to enhance data-driven decision-making. Developed interactive dashboards using Tableau and Power BI, optimizing workflows for complex datasets. Pursuing a master's degree in management information systems, graduating December 2025.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Technical Support Engineer
First American India Ltd.
Bangalore, Karnataka
08.2022 - 07.2023
- Delivered technical support to clients by utilizing troubleshooting tools and software.
- Assisted users with software installation and configuration tasks.
- Documented customer interactions and resolutions in tracking systems.
- Conducted training sessions for new team members on support protocols.
- Analyzed customer feedback to enhance support services and user experience.
- Maintained knowledge of industry trends and product updates through ongoing learning.
cloud managed services department
Internship At Csyrus Technologies
Bangalore, karnataka, India
01.2022 - 07.2022
- Facilitated troubleshooting of cloud service issues for clients and internal teams.
- Collaborated on software testing, ensuring application functionality and performance.
- Documented user feedback to enhance cloud platform features and user experience.
- Participated in team meetings to discuss project updates and strategies.
- Researched emerging technologies to advance cloud computing solutions.
- Assisted in planning and executing virtual and in-person events.
- Maintained applicant tracking systems and recruiting metrics.
Education
Masters in Information System - OMIS- Information System
Northeren Illinois Univeristy
DeKalb, IL12-2025
Bachelor of Engineering - Computer Science
New Horizon College Of Engineering
Bangalore, India06-2022
Skills
- Project management and Scrum framework
- Data analysis and visualization
- Database management
- Python programming
- Cloud computing and SAP ERP
- Digital transformation strategies and sales
- Cybersecurity awareness and strategy
Languages
English
Full Professional
Certification
SCRUM certification
Websites
Timeline
Technical Support Engineer
First American India Ltd.
08.2022 - 07.2023
cloud managed services department
Internship At Csyrus Technologies
01.2022 - 07.2022
Masters in Information System - OMIS- Information System
Northeren Illinois Univeristy
Bachelor of Engineering - Computer Science
New Horizon College Of Engineering