Summary
Overview
Work History
Education
Skills
Timeline
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Dharika Shah

Dharika Shah

Duryea,PA

Summary

Dynamic and results-driven manager with a proven track record at Mahadeva INC, excelling in customer service and team collaboration. Recognized for strong problem-solving abilities and exceptional communication skills, I thrive in fast-paced environments, ensuring efficient operations and fostering positive relationships. Committed to continuous improvement and adept at adapting to new technologies.

Overview

2027
2027
years of professional experience

Work History

Mahadeva INC

Manager,supervisor
West Pittston
03.2021 - Current

Cashier, manager at store

West Pittston Bear and Deli

Owners
West Pittston
03.2018 - 03.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Bhrijdhari Llc

Cashier and Manager
West Pittston
09.2016 - 03.2018
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cashier and Stoker

Walmart
Lehighton, PA
2015 - 2016
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout areas to enhance shopping experience.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Managed cash register, ensuring accuracy in cash handling and reporting discrepancies immediately.
  • Implemented promotional campaigns at checkout to increase sales of featured items.
  • Monitored inventory levels of everyday items, alerting management when restocking was necessary.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Quality Control Inspector

Delta Circuits
26 Spielman Rd, Fairfield, NJ 07004
05.2011 - 05.2015
  • Conducted thorough inspections of circuit boards to ensure compliance with quality standards.
  • Utilized precision measurement tools to evaluate product specifications and identify defects.
  • Documented inspection results and provided detailed reports for quality assurance review.
  • Collaborated with production teams to resolve quality issues and implement corrective actions.
  • Maintained accurate records of inspection activities in compliance with regulatory requirements.
  • Trained new inspectors on quality control processes and best practices for efficiency improvement.
  • Analyzed inspection data to identify trends and recommend process enhancements for quality improvement.
  • Led root cause analysis sessions to develop strategies for minimizing defects in production outputs.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Improved production processes with thorough analysis and feedback, leading to more efficient operations.
  • Improved supply chain reliability by conducting audits on supplier quality systems and providing constructive feedback.
  • Led cross-functional team efforts to troubleshoot and resolve complex quality issues, enhancing product integrity.
  • Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.

Education

English-as-a-Second-Language Education

Passaic County Community College
Paterson, NJ
2014

English-as-a-Second-Language Education

Passic Community
Passaic, NJ
2013

English-as-a-Second-Language Education

Passaic County Community College
Paterson, NJ
2012

BBA - Human Resources Management

Shri Chimanbhai Patel Institute of Business Administration
Ahamedabad , Gujrat , India
05.2011

High School Diploma -

M.T.high School
Khambhat, Gujart , India
03.2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Mahadeva INC

Manager,supervisor
03.2021 - Current

West Pittston Bear and Deli

Owners
03.2018 - 03.2021

Bhrijdhari Llc

Cashier and Manager
09.2016 - 03.2018

Quality Control Inspector

Delta Circuits
05.2011 - 05.2015

Cashier and Stoker

Walmart
2015 - 2016

English-as-a-Second-Language Education

Passaic County Community College

English-as-a-Second-Language Education

Passic Community

English-as-a-Second-Language Education

Passaic County Community College

BBA - Human Resources Management

Shri Chimanbhai Patel Institute of Business Administration

High School Diploma -

M.T.high School
Dharika Shah