DHARM VEKARIYA
Bound Brook,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
MARKETING SALES REPRESENTATIVE
GEVC
12.2021 - 06.2023
- Followed through with leads to close sales during external consumer engagements.
- Participated in skills development initiatives to promote team competence and success.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Collaborated with leadership to identify marketing and communication needs for team.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Examined needs, wants and spending patterns of target audience.
Freight Broker
Independant
01.2020 - 02.2022
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
- Planned routes for various shipments according to special events, customer needs and weather.
- Contacted existing customers to update accounts and confirm deals.
- Coordinated insurance coverage for goods and packages.
- Verified and noted count and condition of cargo received.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Collaborated with team members to resolve challenges and improve productivity.
STORE MANAGER
WOLFMART
11.2019 - 01.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Dispatch Operator
INTERSTATEX
01.2018 - 11.2019
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
- Directed dispatching, routing, and tracking fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Education
Bachelor of Arts - SUPPLY CHAIN MANAGEMENT
University of North Texas
Denton, TX2021
Associate of Arts -
Tarrant County College District
Fort Worth, TX2019
DIPLOMA - VETERINARY SCIENCE
NAVSARI AGRICULTURE UNIVERSITY
Gujarat, INDIA2015
Skills
- Sales and Marketing
- Phone Etiquette
- Technical Management
- Client Needs Assessment
- Persuasive Selling
- Client Correspondence
- Lead Generation Strategies
- Corporate Communications
- New Business Opportunities
- Customer Queries
- Retail Objectives
- Cash Control
- Microsoft Office Outlook
- Professional Networking
- Personnel Management
- Follow-Up Calls
- Logistical Coordination
- Market and Competitive Analysis
- Effective Scheduling
- Team Member Development
- Personnel Development
- Effective Customer Communication
- Operational Efficiency
- Revenue Growth
- Profit and Loss Management
- Diverse Audiences
- Microsoft Excel
- High-Performance Standards
- Client Meetings
- Issue Resolution
- Ethical Standards
- Credit and Debt Card Processing
- Trade show Events
- Profit Target Achievement
Hobbies
Travel enthusiastic, Outdoor sports, Motorhead, Camping, Visual learning, Adrenaline junkie, Philosophy.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
MARKETING SALES REPRESENTATIVE
GEVC
12.2021 - 06.2023
Freight Broker
Independant
01.2020 - 02.2022
STORE MANAGER
WOLFMART
11.2019 - 01.2021
Dispatch Operator
INTERSTATEX
01.2018 - 11.2019
Bachelor of Arts - SUPPLY CHAIN MANAGEMENT
University of North Texas
Associate of Arts -
Tarrant County College District
DIPLOMA - VETERINARY SCIENCE
NAVSARI AGRICULTURE UNIVERSITY
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