Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dharma Garcia-Gomez

McHenry,IL

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

92G Culinary Specialist

Army National Gaurd
12.2019 - Current
  • Conducted regular equipment maintenance checks, ensuring optimal functionality for efficient meal preparation.
  • Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
  • Demonstrated versatility in culinary skills by preparing a wide variety of dishes from different cuisines as per specific requirements or theme-based occasions.
  • Supported successful catering events for military functions, preparing large quantities of food while maintaining high quality standards.
  • Evaluated feedback from diners on their meal experiences to continuously improve the quality of food offerings.
  • Maintained accurate records of food supplies, enabling timely replenishment of essential ingredients without delays in meal preparation.
  • Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
  • Conducted thorough inspections of received food supplies to ensure freshness and quality, rejecting subpar items when necessary.
  • Ensured food safety and sanitation standards were met by adhering to strict guidelines during meal preparation.
  • Provided excellent customer service to military personnel, addressing any concerns or special requests promptly and professionally.
  • Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
  • Improved operational efficiency by streamlining kitchen processes and delegating tasks effectively among team members.
  • Contributed to a positive work environment by fostering teamwork and collaboration among culinary specialists.
  • Consistently followed standardized recipes while also making necessary adjustments based on availability of ingredients or desired taste profiles.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Lifted and carried heavy materials.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.

Server

Olive Garden
01.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Checked guests' identification before serving alcoholic beverages.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Tool Engraver

Snap On Tools Franchise
07.2020 - 12.2021
  • Enhanced engraving quality by meticulously following design specifications and consistently maintaining equipment.
  • Assisted customers with material selection for their projects by providing expert guidance on suitability based on intended use.
  • Streamlined the engraving process through continuous improvement of techniques and incorporation of new technologies.
  • Improved workshop efficiency by organizing tools and materials systematically, allowing for quick access and reduced downtime.
  • Increased customer satisfaction through consistent follow-up on completed projects, ensuring they met expectations and addressing any concerns promptly.
  • Increased client satisfaction with personalized engravings by accurately interpreting their specific requests and preferences.
  • Demonstrated versatility in various engraving methods including laser, rotary, hand-engraving techniques for diverse results based on project requirements.
  • Maintained a safe working environment by adhering to safety protocols and properly handling hazardous materials during the engraving process.
  • Delivered exceptional customer service through effective communication, listening attentively to client concerns, and addressing issues promptly.
  • Used machines to engrave customer items with desired wording and images.
  • Kept work areas organized, clean and free of hazards, promoting consistent productivity.
  • Put final products together and efficiently organized items and packaging for shipment.

Food Server

La Rosita Michoacana
06.2019 - 07.2021
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate of Arts - Nursing

McHenry County College
Crystal Lake, IL
01.2026

High School Diploma -

McHenry East High School
McHenry, IL
05.2019

Skills

  • Knife Skills
  • Food Safety Regulations
  • Meal Preparation
  • Sanitation Procedures
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Team Leadership
  • Accurate Cash Handling
  • Dementia and Alzheimer's knowledge
  • Compassion and Empathy
  • Basic Life Support
  • Reliable team player

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Olive Garden
01.2022 - 05.2024

Tool Engraver

Snap On Tools Franchise
07.2020 - 12.2021

92G Culinary Specialist

Army National Gaurd
12.2019 - Current

Food Server

La Rosita Michoacana
06.2019 - 07.2021

Associate of Arts - Nursing

McHenry County College

High School Diploma -

McHenry East High School

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Dharma Garcia-Gomez