Dharmendra KUMAR KHAWAS
Doha,QATAR
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Representative
GRAND HYPER MARKET
Doha
06.2019 - 10.2023
- Maintained records related to sales for store management.
- Attended industry events such as conferences, seminars.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Generated new sales leads through cold calling and networking activities.
- Demonstrated product features to align with customer needs.
- Provided technical support for customers using the company's products or services.
- Prepared merchandise for purchase or rental.
- Negotiated pricing contracts with customers to maximize profits.
- Organized store by returning merchandise to proper areas and restocked displays.
- Researched competitors' products, prices, and sales techniques.
Messenger /Driver
Aljaber Engineering Company WLL
Doha
06.2015 - 05.2019
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Stocked shelves at retail locations during deliveries as required.
- Collected and distributed records between personnel and outside stakeholders.
- Communicated customer complaints, requests and feedback to company management.
- Greeted customers and answered inquiries regarding messages.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Delivered packages on time to specified destinations.
- Coordinated parcel delivery using strong time management skills.
- Collected signatures, accepted payments, and picked up new deliveries.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Provided customer service to clients, including delivery of mail, packages, and documents.
Office Assistant/Document Control Assistant
Aljaber Engineering Company WLL
Doha
04.2011 - 05.2015
- Collecting documents and distributing them to whole dept
- Maintaining filing system Assisting Senior Document controller in clerical typing duties
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Managed multi-line telephone system and greeted claimants during office visits
- Scanned, filed and transmitted various documents and adhered to digital filing procedures
- Carefully reviewed all documents and reports for completeness and accuracy
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Developed organizational filing systems for confidential customer records and reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Sales Supervisor
Bhatbhateni Supermarket
KATHMANDU
03.2010 - 04.2011
- Supervise and Assign sales workers to duties and prepare work schedules
- Sell products to customers
- Resolve problems that arise, such as customer complaints and supply shortages
- Promoted exceptional customer service by engaging clients on sales floor
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Completed Plus Two (Kanakai Multiple Campus jhapa) (H.S.E.B) -
Kanakai Secondary School
Skills
- Customer Service
- Competitor Research
- Relationship Building
- Territory Growth
- Inside and Outside Sales
- Customer Relations
- Customer Retention Abilities
- GPS Navigation
- Delivery Payment Collection
- Package Delivery and Pick-Up
- Time Management
- Document Management
- Problem-Solving
- Data Entry
- Report Writing
- Mail Handling
- Call Handling
- Mail Distribution
- Multi-Line Phone Proficiency
- Positive Attitude
- Bank Deposit Reconciliation
Languages
Nepali
First Language
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
Timeline
Sales Representative
GRAND HYPER MARKET
06.2019 - 10.2023
Messenger /Driver
Aljaber Engineering Company WLL
06.2015 - 05.2019
Office Assistant/Document Control Assistant
Aljaber Engineering Company WLL
04.2011 - 05.2015
Sales Supervisor
Bhatbhateni Supermarket
03.2010 - 04.2011
Completed Plus Two (Kanakai Multiple Campus jhapa) (H.S.E.B) -
Kanakai Secondary School
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