Dharmesh Patel
Piscataway,NJ
Summary
Talented Associate skilled at mentoring and leading new team members on company procedures. Enabling clients to receive optimal level of care while promoting available products and services, as well as providing oneself as an available and understanding resource to new associates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Learning Ambassador and Safety Chairperson
Amazon
01.2022 - Current
- Assisted and managed outbound department of 50+ associates
- Facilitated performance management, training and workflow
- Planning
- Implemented computerized inventory through numerous tracking
- Systems, completed departmental documentation, and kept precise
- Of records of shift progress to goal in order to meet customer needs
- Assisted in Successfully increasing outbound rates up to 8% in two month period
- Constantly searching for new ways to improve processes and fix
- Problems allowing productivity to increase
- Support and manage business in accordance with company policy
- Operation procedures
- Engaging with associates regarding there improvements and
- Expectations to increase productivity and instructed fellow associates
- Encouraging safety daily operations
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations
- Provided coaching and mentoring to employees.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Monitored workplace activities to determine compliance with safety regulations and standards.
Director Operation
Carl's Jr And Hardees
09.2015 - 02.2021
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Hotel Owner
Super 8 Hotel
01.2009 - 08.2020
- Created and managed accurate occupancy forecasts and budgets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Oversaw day-to-day operations of 150-room hotel with staff of 15 employees.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Assisted with development and distribution of marketing materials for facility.
Education
High School Diploma -
Absegami High School
Galloway, NJ06.1997
Skills
- Information gathering and analysis
- Organization and Time management
- Verbal and written communication
- Cultural awareness
- Leadership
- Multitasking abilities
- Responsible
- Interpersonal Communication
- Planning and Coordination
- Relationship-Building
- Clerical
- Detail-oriented
- Team building
- HR policies
- Recruitment
- Scheduling
- Computer literacy
- Sorting and labeling
- Conflict management
- Administrative support
- High social awareness
- Staff education and training
- Employee training
- Incident Reporting
- Hazard Identification
- Personal Protective Equipment
- Safety audits
- Emergency response plans
- Root Cause Analysis
- Training Coordination
- Time Management
- Decision-Making
- Attention to Detail
- Continuous Improvement
Certification
CPR Red Cross Certified