DHARMI PARIKH
Burr Ridge,IL
Summary
Seeking a customer service/Patient Service Representative position where my administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring one+ years of relevant work experience to your team.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Service Representative/Customer Service Representative
Univercity Of Chicago Advent Health
Hinsdale, IL
09.2022 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Verified insurance eligibility and coverage for patients.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Administrator
D&D Business Inc.
Willowbrook, IL
08.1994 - 12.2017
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Targeted new customers to grow geographic reach and increase revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Generated reports to suggest corrective actions and process improvements.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Education
Associate of Applied Science - Small Business Management
Purdue University Calumet
Hammond, IN04.2002
Bachelor of Arts - Business Economics
University of Bombay
India06.1979
Skills
- Insurance Verifying
- Payment Collection
- Insurance Verification
- HIPAA Compliance
- Problem Solving
- Medical Terminology Knowledge
- Explaining Policy and Procedures
Certification
Nominee :
Business Women of the Year
Small Business of the year
Timeline
Patient Service Representative/Customer Service Representative
Univercity Of Chicago Advent Health
09.2022 - Current
Administrator
D&D Business Inc.
08.1994 - 12.2017
Associate of Applied Science - Small Business Management
Purdue University Calumet
Bachelor of Arts - Business Economics
University of Bombay
Nominee :
Business Women of the Year
Small Business of the year
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