Summary
Overview
Work History
Education
Skills
Volunteer Experience
ENGLISH
Certification
Timeline
Generic

Dharmik Dutt

King of Prussia,USA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

RIVERDALE FOOD MART
Yonkers, NY
05.2022 - Current
  • Store Manager, Profit-sharing Partner
  • Updated POS system with new products and promotional offers.
  • Developed relationships with suppliers to negotiate better prices.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Regularly supervised a crew of 5.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared financial reports for management team on a regular basis.
  • Created cost control systems to ensure that expenses were kept within allocated limits.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

Store Manager

CITGO
Andrews, SC
04.2020 - 05.2022
  • Store Manager, Profit-sharing Partner
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated POS system with new products and promotional offers.
  • Developed relationships with suppliers to negotiate better prices.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Regularly supervised a crew of 6.
  • Monitored inventory levels and placed orders to restock shelves.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Prepared financial reports for management team on a regular basis.
  • Created cost control systems to ensure that expenses were kept within allocated limits.
  • Provided training and guidance to staff on budgeting processes and procedures.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

OFFICE ASSISTANT (PART TIME)

A 1 Passport & Visa Services
New York, NY
01.2016 - 01.2020
  • Assisted customers with the preparation of visa applications, ensuring all required documents were included and completed accurately.
  • Provided guidance on documentation requirements for visa applicants.
  • Scanned and uploaded visa application documents into a secure database system.
  • Managed incoming calls from customers seeking assistance with their visa applications.
  • Responded to customer inquiries via phone, email, and online chat forums regarding various aspects of the visa process.
  • Processed payments for approved visas using an electronic payment system.
  • Organized and maintained paper files containing confidential information related to customer applications.
  • Maintained up-to-date knowledge of current immigration policies that affect visa applicants.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.

Customer Service Agent

HALLMARK AVIATION (WEST JET AIRLINES)
New York, NY
08.2018 - 10.2019
  • Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
  • Inspected luggage for prohibited items and ensured that it was in compliance with airline regulations.
  • Assisted disabled passengers with boarding and disembarking from aircrafts.
  • Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
  • Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
  • Verified flight manifests prior to departure to ensure accuracy of passenger information.
  • Performed routine aircraft inspections prior to takeoff, ensuring that all safety procedures were followed correctly.
  • Responded quickly and effectively to emergency situations such as medical emergencies or inclement weather conditions.
  • Assisted in resolving issues related to lost luggage by coordinating with other departments involved in the process.
  • Communicated regularly with pilots regarding flight statuses, delays, cancellations.
  • Verified boarding passes and passports for all passengers.
  • Offered help with connecting flights or ground transportation upon arrival at destination airport.
  • Observed passengers for intoxication or possible threat to safety.
  • Created detailed reports regarding any incidents that occurred during a flight or on the ground.

Assistant supervisor

CAMBATA AVIATION (EMIRATES AIRLINES)
Ahmedabad, Gujarat
12.2014 - 05.2015
  • Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
  • Inspected luggage for prohibited items and ensured that it was in compliance with airline regulations.
  • Assisted disabled passengers with boarding and disembarking from aircrafts.
  • Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
  • Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
  • Verified flight manifests prior to departure to ensure accuracy of passenger information.
  • Performed routine aircraft inspections prior to takeoff, ensuring that all safety procedures were followed correctly.
  • Responded quickly and effectively to emergency situations such as medical emergencies or inclement weather conditions.
  • Assisted in resolving issues related to lost luggage by coordinating with other departments involved in the process.
  • Communicated regularly with pilots regarding flight statuses, delays, cancellations.
  • Verified boarding passes and passports for all passengers.
  • Offered help with connecting flights or ground transportation upon arrival at destination airport.
  • Observed passengers for intoxication or possible threat to safety.

Junior clerk

AHMEDABAD VICTORIA ENGINEERING Pvt.Ltd
Ahmedabad, Gujarat
01.2012 - 12.2014
  • Prepared invoices and other financial reports as requested by management.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for new materials when necessary.
  • Updated customer accounts information in database system accurately and efficiently.
  • Created and maintained filing systems for records, documents, and correspondence.
  • Provided administrative support to senior management team.
  • Answered phone calls from clients and vendors in a courteous manner.
  • Performed light bookkeeping duties such as entering expenses into accounting software.

Education

BUSINESS ADMINISTRATION in BUSINESS -

ASA COLLEGE
New York, NY
08.2018

Master of Commerce - Accounting

GUJARAT UNIVERSITY
AHMEDABAD, GUJARAT, INDIA
05-2014

Bachelor's Degree in BACHELOR OF COMMERCE -

GUJARAT UNIVERCITY
Ahmedabad, Gujarat
06.2012

Skills

  • Customer Service Management
  • Retail Inventory Management
  • POS Systems
  • Supply Ordering
  • Hourly shift management
  • Store opening and closing procedures
  • Employee Training
  • Documentation And Reporting
  • MS Office proficient
  • Accurate Cash Handling
  • Recruitment and hiring
  • Order Management

Volunteer Experience

  • ASA College, Assistant, New York, NY, 2018-02, 2018-05
  • Documentation
  • Cold calls
  • Filling
  • Managing the files, (volunteer)

ENGLISH

English
Professional
Hindi
Professional
Gujarati
Native/ Bilingual

Certification

  • MS OFFICE WITH GRADE A+ from GUJARAT INFOTECH LIMITED
  • AVIATION AND HOSPITALITY MANAGEMENT Certificate.

Timeline

Store Manager

RIVERDALE FOOD MART
05.2022 - Current

Store Manager

CITGO
04.2020 - 05.2022

Customer Service Agent

HALLMARK AVIATION (WEST JET AIRLINES)
08.2018 - 10.2019

OFFICE ASSISTANT (PART TIME)

A 1 Passport & Visa Services
01.2016 - 01.2020

Assistant supervisor

CAMBATA AVIATION (EMIRATES AIRLINES)
12.2014 - 05.2015

Junior clerk

AHMEDABAD VICTORIA ENGINEERING Pvt.Ltd
01.2012 - 12.2014

BUSINESS ADMINISTRATION in BUSINESS -

ASA COLLEGE

Master of Commerce - Accounting

GUJARAT UNIVERSITY

Bachelor's Degree in BACHELOR OF COMMERCE -

GUJARAT UNIVERCITY

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Dharmik Dutt