Danielle Harper
Sales/Lead Generation Specialist
Grand Prairie,TX
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Commission Sales Associate
Nexa Roofing, Fort Worth Metroplex
02.2025 - Current
- Actively prospect for new roofing leads through cold calling, email marketing, social media outreach, and door-to-door canvassing
- Utilize CRM systems to manage and track lead generation activities and follow-up sequences
- Conduct thorough market research to identify potential clients within the local area
- Schedule and conduct in-home consultations with potential customers to assess their roofing needs and identify damage
- Provide detailed roofing estimates, explaining repair options, material choices, and pricing clearly
- Address customer concerns, overcome objections, and negotiate contracts to close sales
- Build rapport with homeowners and establish trust through professional communication and expertise
- Maintain ongoing communication with clients throughout the sales process and post-sale follow-up
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- Participate in community events and networking opportunities to promote company services
- Develop and execute targeted marketing campaigns to generate leads.
National Account Sales Representative
Small Business Growth Alliance
Grand Prairie, United States
01.2023 - 01.2025
- Drive new revenue and expand the existing footprint, by generating leads and scheduling my own appointments, in order to bring on new prospects and clientele through lead generation skills, brand awareness, education, and selling skills
- Identify and prospect new and potential clients through lead generation and appointment setting skills, using tools and apps including, Yelp, Google maps
- Google search, Chamber of Commerce, BBB, cold calling, client/prospect’s referrals, Facebook, Instagram, Gmail and CRM software
- Maintain and expand relationships with existing clients, by acquiring a thorough understanding of the customer’s industry and business pain points, and cultivating relationships with key customers
- Conduct periodic marketing and sales calls, as directed by Director of Sales and Business Development
- Respond to clients and co-workers in a timely manner and emphasize responsiveness to staff, to ensure timely responses to clients
- Provide work guidance, direction and leadership for all departmental project team members, as needed
- Participate in sales meetings and huddles daily, at the beginning of the day and before every new quarter
- Provide assistance to direct supervisor and/or any team leads and supervisors that need assistance, with any duties or responsibilities
- Work independently and apply intensive and diversified knowledge in broad areas of assignments
- RestoreMasters Disaster Response Team
Lead Generation/Appointment Setter
Irving, United States
08.2021 - 12.2024
- Set up over 10 new customer accounts each week, establish customer credit and set up payment accounts
- Manage and record all leads from outbound telephone marketing
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- Answer an average of 15 incoming customer calls daily to answer product questions
- Adapt sales techniques to specific clients and promoted products based on individualized client needs
- Create effective organizational systems for reports, agendas, contracts and sales records
- Collaborate with marketing teams to develop personalized, data-driven content for targeted account-based marketing campaigns
- Implement and manage automated sales processes, including chatbots and
- AI-assisted customer interactions, to streamline the sales funnel
- Participate in cross-functional innovation teams to develop new sales methodologies and adapt to evolving market conditions.
Inside Sales Representative
Campus Box Media
Fort Worth, United States
05.2022 - 11.2024
- Prospect, qualify, and close new business opportunities
- Prepare and present proposals and pitches to potential clients
- Develop and maintain a thorough understanding of the company’s products and services
- Utilize CRM software to track sales activity and performance
- Successfully achieve sales goals by developing and implementing a strategic sales plan
- Develop strong business relationships with clients, increasing sales by 40% in one year
- Cultivate long-term relationships with a base of 500+ clients, consistently exceeding sales targets by at least 15% each quarter
- Collaborate closely with the product team to communicate customer needs, leading to the rollout of new ad product features
- Efficiently manage multiple tasks, closing an average 20 deals per month, while maintaining 95% customer satisfaction.
Brand and Sales Ambassador
Creative State Marketing
04.2020 - 06.2024
- Dallas-Fort Worth Metroplex
- Set up and break-down of events and liquor tastings at various liquor stores
- Supported over 100+ events annually, which ranged from less than a dozen participants to thousands of participants
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- Developed and maintained reporting procedures for tracking the effectiveness of various locations and programs
- Evaluated programs to determine necessary equipment and supplies and maintained inventory controls
- Oversight of all inventory and control of food and beverage requirements, including alcohol, sanitation and safe-serve certifications
- Constantly engaging with customers entering retail stores or events, to offer different liquor tastings, as well as informing them about the promotions of particular brands
- Organized and reorganized tastings schedule according to the date, weather, clients, and the situation of attractions
- Greeting and assisting customers, by answering any additional questions and requests
- Developing and executing strategies to enhance and maintain sales and productivity, and to eliminate or improve the unproductive aspects of current strategies
- Assisting in the development of marketing campaigns to increase sales
- Marketed business and program solutions to customers based on client's
- PMP guidelines and specific requests for promo advertisement.
Brand Ambassador Team Lead
Polaris Brand Promotions
03.2020 - 06.2024
- Dallas-Fort Worth Metroplex
- Promote brand names, products and services and represent the company in a positive way
- Interact with customers and sales prospects to increase sales volume
- Work with other team members and business partners
- Perform other marketing duties relevant to promoting the brand
- Generate public interest in the brand and provide complete information about the brand when prospective customers ask questions
- Assist managers with the implementation of marketing campaigns
- Provide information to the company on sales opportunities in a particular company
- Give out free samples and tastings of the product to customers
- Exceed department and event sales goals
- Share ideas with supervisors regarding new ways to market the brand and establish regular customers
- Maintain a customer database and make regular contacts
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- Train newly hired ambassadors and ensure correct set up and break down displays of the brand are in place
- Keep selling environment neat and clean, particularly when working with food and beverage products
- Track and restock inventory, and complete final sales reports and event recaps
- Provide customer feedback regarding the brand to sales managers.
Brand Ambassador
Top Spirits Promotions
02.2020 - 06.2024
- Dallas-Fort Worth Metroplex
- Attend product launches and promotional events for various brands and products, spreading brand awareness by educating consumers about product features and brand values
- Develop relationships with vendor and venue providers
- Enthusiastically promote new products to customers, making sure to always provide excellent customer service
- Manage relationship building with clients, superiors, coworkers, customers and other business professionals
- First Class Models
Brand Ambassador/Promotional Marketing
06.2019 - 06.2024
- Dallas-Fort Worth Metroplex
- Generate leads to help increase brand awareness and sales, by bringing brands to life
- Capture audiences with marketing events and demonstrations
- Offer and serve beverage samples, or food items, to consumers attending events in grocery stores, nightclubs, golf tournaments, trade shows, festivals and premier/private events
- Push sales of products offered and/or sampled;
- Protect establishment and customers by adhering to sanitation, safety and alcoholic beverage serving and consuming policies
- Promote products with accurate, extensive knowledge of brand represented, while engaging with clients and customers
- Represent brands in a professional and positive manner, to ensure an exceptional first impression for prospective customers.
Inbound Sales Representative
NexRep, LLC
Grand Prairie, United States
12.2020 - 03.2024
- Maintained a genuine desire to interact with, and invest in the outcome of each customer experience
- Help solve customer issues and concerns by using problem solving and time management skills, to achieve the best possible desired resolution and/or outcome
- Maintained a professional demeanor and ensured the highest level of customer service and satisfaction was provided to each and every customer
- Effectively sold company products and services to a broad customer base and built great working relationships with co-workers, clients and customers
- Explained all benefits and details of specified products, concisely detailing prices, offerings, and company policies
- Maintained continued education and up-to-date knowledge of all existing and new products and services, to ensure correct and updated information is provided to every customer
- Helped solve customer issues and concerns, while achieving the best possible solution to their concerns
- Maintained a professional demeanor and ensured the highest level of customer service and satisfaction during every customer interaction
- Achieve and exceed daily goals and quotas, set as part of a larger effort to drive measurable sales for the company's success
- Provided any other assistance needed with purchasing new products, adding new services or making changes to their existing orders or services
- ICandy Event and Corporate Staffing
Brand Representative
08.2019 - 02.2024
- Dallas-Fort Worth Metroplex
- Engage with customers at retail locations, events, and trade shows to educate them about product features, benefits, and promotions, fostering positive brand perception
- Actively promote products and services to generate leads and close sales, meeting sales targets and KPIs
- Represent the brand with enthusiasm and professionalism, sharing brand messaging and values with customers through verbal communication and social media interaction
- Create and post engaging content on social media platforms to increase brand visibility and community engagement
- Page 6 of 13
- Conduct product demonstrations to showcase product features and functionalities to potential customers
- Gather customer feedback and market insights to inform marketing strategies and product development
- Establish and maintain relationships with key customers, retailers, and partners
- Track sales performance, customer interactions, and social media analytics to identify trends and optimize strategies
- Clearly articulate product information and engage customers in conversation
- Use social media platforms to promote brands and engage with audiences
- Consistently provide exceptional customer service and building positive relationships
- Maintain updated knowledge and understanding of the company's brand identity, values, and product offerings.
Promotional Model and Brand
PUSH Agency
02.2019 - 01.2024
- Dallas-Fort Worth Metroplex
- Attend product launches and promotional events for various brands and products, spreading brand awareness by educating customers
- Develop and build relationships with vendors, venue providers and brands/ clients with scheduled promotional events
- Manage and consistently update social media accounts, creating and promoting content for brands, in order to maintain a strong online presence and reach unlimited potential consumers
- Create innovative promotional event marketing strategies and give verbal and visual presentations to consumers.
Customer Service/Technical Support Representative
GigCXTalent.com
Grand Prairie, United States
09.2018 - 12.2023
- Handled a high volume of calls in a timely manner for customers requiring assistance or technical support with their Turbo Tax account questions, billing and/or software issues
- Worked under pressure to get call volume down and meet monthly client quotas and goals, for customer satisfaction, call time, transfer rate, etc
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- Gathered information required to be able to assist customers with their questions and/or issues
- Coordinate with other departments when needed, in order to ensure best possible resolution and outcome for any possible issues customers may have
- Present a calm and professional attitude, as well as providing excellent customer service, in even the most high pressure and/or stressful situations
- Strive to consistently meet, and exceed, department goals of providing superior service to every caller
- Documenting all details during customer contact, accurately and efficiently, within specified guidelines
- Promo Social
Brand Promotion Team Lead
08.2018 - 10.2023
- Dallas-Fort Worth Metroplex
- Develop and implement brand marketing strategies aligned with overall business goals
- Define target audiences and create detailed campaign plans
- Establish brand positioning and messaging guidelines
- Manage a team of marketing professionals including delegate tasks, set deadlines, and provide performance feedback
- Foster collaboration and communication within the team
- Mentor and develop team members' marketing skills
- Launch multi-channel marketing campaigns across digital, print, social media, and events
- Oversee campaign budgets and ensure efficient allocation of resources
- Monitor campaign performance through data analysis and make adjustments as needed
- Conduct market research to understand customer needs, competitor landscape, and market trends
- Analyze data to identify insights and inform marketing strategies
- Ensure brand messaging and visual identity are consistent across all marketing materials
- Target
Warehouse Team Lead
Midlothian
, United States
08.2019 - 08.2023
- Train new-hire employees on warehouse equipment operations and safety protocols
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- Promote and monitor safety policies and practices among entire inbound department, enforcing appropriate handling and use of equipment and products
- Maintain top performance standards while working in extreme hot and cold warehouse temperatures
- Utilize interpersonal and communication skills to facilitate a productive and collaborative work environment
- Recommend and implement measures to improve worker motivation, equipment performance, work methods, and/or customer services.
Sales And Marketing Specialist
GMR Marketing
05.2018 - 06.2023
- Dallas-Fort Worth Metroplex
- Analyze market trends, competitor landscape, and customer data to develop comprehensive sales and marketing strategies aligned with business goals
- Create and implement targeted marketing campaigns across various channels (digital, social media, email, content marketing) to generate leads and nurture customer relationships
- Identify potential customers, qualify leads, and effectively manage the sales pipeline through lead nurturing activities
- Develop engaging content such as blog posts, website copy, case studies, and presentations to promote brand awareness and educate customers
- Track campaign performance, analyze key metrics (ROI, conversion rates, customer acquisition cost), and provide insights to optimize strategies
- Maintain and update customer data within CRM systems to facilitate effective communication and sales follow-up
- Manage and nurture relationships with existing and potential clients, to ensure customer satisfaction and repeat business.
Bartender and Server
Dickie’s Arena, Will Roger’s Memorial Center
Fort Worth, United States
03.2020 - 04.2022
- Greet guests warmly and attentively
- Take orders accurately and efficiently
- Provide recommendations for drinks and food based on customer preferences
- Address customer concerns promptly and professionally
- Mix cocktails according to standard recipes
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- Pour and serve beer, wine, and spirits
- Maintain proper liquor inventory and stock levels
- Knowledge of different spirits, liqueurs, and mixers
- Serve food dishes to tables
- Take food orders and relay them to the kitchen
- Maintain table cleanliness and set up tables
- Operate POS systems to process orders and payments
- Maintain a clean and organized bar area
- Adhere to liquor laws and responsible serving practices
- Check IDs to verify legal drinking age
- Collaborate with other staff members to ensure smooth service
- Communicate effectively with kitchen staff regarding food orders
- Anticipate customer needs and provide proactive service.
Appointment Setter
Renewal by Andersen
Carrollton, United States
08.2018 - 09.2021
- Display ability to exude confidence and enthusiasm while communicating with others
- Maintain a "team player" attitude to ensure the success of all team members, while working as a team, with little to no supervision
- Clearly explain the features and benefits of the company's offerings to potential clients
- Assess potential customer needs and determine if they are a good fit for the product or service
- Coordinate appointment times with clients based on their availability and sales team capacity
- Address concerns and overcome resistance from potential customers to secure appointments
- Maintain detailed records of all calls, including lead information, appointment details, and follow-up actions
- Provide excellent customer service throughout the appointment setting process
- Reach out and follow up with potential clients to confirm appointments and address any pre-appointment questions
- Utilize customer relationship management software to manage leads and track appointment progress.
Bartender
Legends Hospitality
Arlington, United States
03.2019 - 08.2021
- AT&T Stadium) Page 10 of 13, Greet guests, engage in conversation, provide friendly and attentive service, manage customer expectations
- Mix cocktails, pour beer and wine, craft specialty drinks, following drink recipes accurately
- Take drink and food orders from customers, accurately relay orders to kitchen staff
- Process payments, handle cash and credit cards, ensuring correct change is given
- Maintain the bar, by keeping it clean and organized, restock supplies, wipe down surfaces, manage inventory
- Check customer IDs to ensure they are of legal drinking age
- Ensure menu knowledge is up to date and remain familiar with the restaurant menu, including specials and ingredients
- Set tables and clear plates, ensuring proper table service
- Adhere to liquor laws, safety regulations, and health standards.
Customer Service Representative
Concentrix
, United States
02.2016 - 04.2019
- Maintain customer records by updating account information
- Positively take ownership of customer interactions, with a dedication to resolving their technology issue
- Resolve product or service problems by clarifying the customer's complaint, determine the cause of the problem, select/explain the best solution, and expedite correction or adjustment
- Maintain a strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
- Manage multiple computer programs and applications, running simultaneously
- Work independently with minimal supervision, as well as function as a member of a virtual team
- Assist customers with account authorization, process refund requests, promotion/discount codes, troubleshoot and resolve advanced technical issues
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Office/Sales Manager
Texas Tires Customs
Fort Worth, Texas
03.2013 - 10.2017
- Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling
- Improve employee and client retention rates through active communication and problem-solving efforts
- Continue education in management, organization and team-building skills
- Manage employee schedules and troubleshoot scheduling conflicts as they arise
- Order supplies and equipment as needed
- Establish team atmosphere through leadership and employee development.
Saltgrass Steak House
Arlington, Texas
09.2011 - 07.2013
- Welcome guests and seat them promptly
- Advise customers on wine pairings and other beverage options and engage with them to understand their preferences
- Offer menu recommendations and take food and beverage orders, including special requests
- Suggest additional appetizers, sides, and desserts to enhance the dining experience
- Communicate orders clearly to the kitchen staff and serve dishes with proper presentation and timing
- Address customer concerns and resolve issues professionally
- Set tables according to restaurant standards and maintain table cleanliness throughout the dining experience
- Present the bill accurately and process payments efficiently, handling cash and credit card transactions
- Demonstrate extensive knowledge of different cuts of steak, cooking techniques, and steakhouse accompaniments.
Education
Bachelor of Business Administration - BBA - Business Administration and Management, General
Capella University
12.2022
Associate of Arts - AA - General Studies/Business
Tarrant County College
12.2014
Skills
- Door-to-Door Sales
- Mobile Applications
- Slack
- Upselling
- Product recommendations
- Strategic planning
- Time management
- Flexible schedule
- Cold calling
- Service oriented
- POS system operation
- Business development
- Customer needs assessment
- Customer service
- Client service
- Sales forecasting
- Multi-tasking strength
- Sales pipeline management
- Verbal and written communication
- Exceeds sales goals
- Sales strategies
- Goal oriented
- Friendly and outgoing
- Energetic self-starter
- Superb time management
- Contact follow-up
- Relationship building
- CRM software proficiency
- Problem-solving skills
- Conflict resolution
- Building rapport
- Problem-solving
- Client retention strategies
- B2B sales and customer service
- Teamwork and collaboration
- Positive and professional
Certification
- ServSafe Food Handler
- CPR/First Aid Certification
- Certified Customer Service Professional (CCSP)
- Professional Certified Marketer
- TABC Seller Training Certification
Timeline
Commission Sales Associate
Nexa Roofing, Fort Worth Metroplex
02.2025 - Current
National Account Sales Representative
Small Business Growth Alliance
01.2023 - 01.2025
Inside Sales Representative
Campus Box Media
05.2022 - 11.2024
Lead Generation/Appointment Setter
08.2021 - 12.2024
Inbound Sales Representative
NexRep, LLC
12.2020 - 03.2024
Brand and Sales Ambassador
Creative State Marketing
04.2020 - 06.2024
Brand Ambassador Team Lead
Polaris Brand Promotions
03.2020 - 06.2024
Bartender and Server
Dickie’s Arena, Will Roger’s Memorial Center
03.2020 - 04.2022
Brand Ambassador
Top Spirits Promotions
02.2020 - 06.2024
Brand Representative
08.2019 - 02.2024
Warehouse Team Lead
Midlothian
08.2019 - 08.2023
Brand Ambassador/Promotional Marketing
06.2019 - 06.2024
Bartender
Legends Hospitality
03.2019 - 08.2021
Promotional Model and Brand
PUSH Agency
02.2019 - 01.2024
Customer Service/Technical Support Representative
GigCXTalent.com
09.2018 - 12.2023
Brand Promotion Team Lead
08.2018 - 10.2023
Appointment Setter
Renewal by Andersen
08.2018 - 09.2021
Sales And Marketing Specialist
GMR Marketing
05.2018 - 06.2023
Customer Service Representative
Concentrix
02.2016 - 04.2019
Office/Sales Manager
Texas Tires Customs
03.2013 - 10.2017
Saltgrass Steak House
09.2011 - 07.2013
Bachelor of Business Administration - BBA - Business Administration and Management, General
Capella University
Associate of Arts - AA - General Studies/Business
Tarrant County College
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