Dharrmais Gandhi
General Manager
Summary
Dynamic, results-driven, and seasoned hospitality management leader with three decades of comprehensive hotel management experience. Recognized for expertise in strategic management, training, and lean operations, consistently driving businesses to unparalleled levels of profitability and success. Adept at managing all facets of hotel operations, including accounts, Front Office, recruiting, interviewing, budgeting, sales, and legal compliance, while maintaining a relentless focus on guest satisfaction. Possesses exceptional written and oral communication skills, with a proven ability to establish positive rapport and cultivate strong relationships across all levels of professional staff. Known for impeccable integrity and work ethic.
Overview
24
24
years of professional experience
2
2
Certifications
5
5
Languages
Work History
General Manager- Corporate
Gulf Coast Hotel Management, Inc
1 2021 - Current
- Produced the highest per night revenue in 5-year's history of the hotel, $17,185 (May 2022) during the Yale graduation event.
- Travel extensively to train new general managers and leadership teams at different hotels within the portfolio, resulting in successful training for 7 out of 9 hired GMs
- Spearheaded a remarkable increase in Average Daily Rate (ADR) from $66 to $85.35 within 12 months, leading to a revenue surge of $200,000 and boosting average occupancy to 66%
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Elevated Medallia scores above GCHM and brand averages, consistently achieving scores between 8.33 and 9.50 out of 10
- Implemented strategies to maximize revenues and Gross Operating Profit (GOP), meeting financial review duties and corporate-directed programs promptly
- Conducted weekly visits to competitor hotels to identify potential business opportunities in the local market
- Fostered a positive environment to deliver exceptional guest experiences and promote associate satisfaction.
TASK FORCE GENERAL MANAGER
Waterford Hotel Group
01.2019 - 12.2021
- Boosted customer satisfaction scores to 90-95% by proactively engaging with guests through postbooking communication, offering complimentary services, and implementing rewards programs for repeat guests
- Achieved a flow-through rate exceeding 100% in the first quarter of 2021 through strategic sales initiatives and prudent spending practices
- Oversaw day-to-day hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales departments
- Managed payroll and monitored budgets to ensure financial objectives were met.
- Maintained compliance with relevant industry regulations or internal policies throughout all aspects of task force operations, working collaboratively with colleagues to address any gaps in understanding or adherence as they arose.
- Enhanced team performance by implementing effective communication strategies and regular progress reviews.
- Managed crisis situations efficiently, mitigating potential risks while ensuring minimal disruptions to ongoing operations or service delivery standards were maintained during periods of uncertainty or change.
GENERAL MANAGER
Howard Johnson
01.2016 - 12.2019
- Enhanced hotel profitability by 12% while elevating quality, standards, and performance
- Successfully passed hotel QA inspection audit after previous failures, ensuring compliance with brand standards and specifications
- Recruited, trained, and supervised staff, maintaining high levels of service excellence
- Established partnerships with third-party sites to promote business and ensure compliance with health and safety regulations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
DIRECTOR OF MARKETING & SALES
Wyndham Hotels & Resorts
01.2010 - 12.2015
- Amplified revenue by up to 25% and increased group room ADR by 10% through effective marketing and sales strategies
- Enhanced brand awareness through online prospecting, trade shows, and events
- Represented the hotel at local industry events and trade shows, expanding customer base and fostering guest relations
- Served as Chairman of Tourism committee for the Branford Chamber of Commerce to market and promote the region on state and national levels.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
General Manager
Choice Hotels International
01.2000 - 12.2010
- Recruited to lead a team of 20 members with a revenue of 1.5 million for a 79-room property
- Increased revenue by 100% over the course of 5 years
- Coached, trained and developed a team which improved productivity and morale.
- Monitored and Managed general contractors to successfully complete property renovations within the set budget of $1.5 million over the course of a year.
- Handled problematic gusts to assist lower-level employees and maintain excellent customer service.
Education
Diploma - Casino Management
ATLANTIC CAPE COMMUNITY COLLEGE
Atlantic City, NJBachelor of Engineering - Engineering
PUNE UNIVERSITY
Pune, MaharashtraSkills
Team Leadership
Websites
Certification
Fire Safety Certification
Groups
Chairman - Tourism Committee, Branford Regional Chamber of Commerce, 10/2010, 12/2015, To market and promote the region on state and national levels., Conducted weekly meetings to develop strategies and goals to promote tourism.
Timeline
TASK FORCE GENERAL MANAGER
Waterford Hotel Group
01.2019 - 12.2021
GENERAL MANAGER
Howard Johnson
01.2016 - 12.2019
DIRECTOR OF MARKETING & SALES
Wyndham Hotels & Resorts
01.2010 - 12.2015
General Manager
Choice Hotels International
01.2000 - 12.2010
General Manager- Corporate
Gulf Coast Hotel Management, Inc
1 2021 - Current
Diploma - Casino Management
ATLANTIC CAPE COMMUNITY COLLEGE
Bachelor of Engineering - Engineering
PUNE UNIVERSITY
Fire Safety Certification
Certified Hotel Administrator
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