Dhaval Shishodia
Skokie,IL
Summary
My area of expertise as a Major Incident Manager is in managing and resolving critical incidents that have an effect on business operations. My skills include leading cross-functional teams, analyzing complex problems, and communicating well with stakeholders. I've had success in the past handling demanding circumstances. For the best results, I can create and maintain incident response plans as well as continuously enhance procedures. My professional experience includes working in a high-tech, fast-paced setting where I honed my analytical and problem-solving abilities. I'm dedicated to making sure that my company's operations run continuously and to reducing risk.
Overview
4
4
years of professional experience
Work History
Major Incident Manger
Blue Cross Blue Shield Of Illinois
05.2022 - Current
- Conducted post-resolution reviews with team members.
- Oversaw development and implementation of improvements to support and network operations.
- Developed and coordinated response processes.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Provided immediate emergency response and incident management.
Lead IT Analyst
RandStad Technologies
12.2018 - 05.2022
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Researched and adopted new technologies to add value to existing offerings.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Participated in internal audits regarding quality management system.
- Facilitated new hire training to fill crucial skill gaps.
- Proactively monitor trends via calls/live chats to check for application or network outages..
Education
High School Diploma -
Niles West High School
Niles, IL07.2010
Skills
- Post-Resolution Reviews
- Root Cause Analysis
- Incident Priority Assessment
- Post-Incident Meetings
- Escalation Procedures
- Incident Response
- Critical Incident Handling
- Change Management Process
- Tracking Metrics
- Technical Troubleshooting
- Customer Satisfaction
- Service Delivery
Timeline
Major Incident Manger
Blue Cross Blue Shield Of Illinois
05.2022 - Current
Lead IT Analyst
RandStad Technologies
12.2018 - 05.2022
High School Diploma -
Niles West High School
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