Dhavalkumar Patel
Summary
Customer service and operations professional with a background in motel management, mail handling, delivery, and warehouse support. Brings steady performance in guest issue resolution, accurate sorting, safe handling of materials, and daily process coordination in fast-paced environments.
Work History
Mail Handler Assistant
- Sorted incoming mail by destination, size, and class for USPS distribution.
- Processed USPS mail parcels through sorting equipment and conveyor systems.
- Loaded mail sacks, trays, and containers for transport and dispatch.
- Inspected mail pieces for damage, misrouting, and address issues.
DoorDash Driver
6 Months- Utilized DoorDash app to efficiently accept and complete assigned deliveries.
- Collected meals from merchant partners while ensuring accuracy of orders.
- Delivered meals to customers, prioritizing safe driving and optimal routing.
- Updated customers on drop-off instructions and delivery progress.
Warehouse Associate
1 Month- Loaded and unloaded air cargo for Worldwide Flight Services airport operations.
- Operated pallet jacks and warehouse equipment for cargo movement.
- Sorted freight by flight, destination, and priority within warehouse areas.
- Staged shipments for aircraft loading and warehouse dispatch.
- Inspected cargo labels and documentation for shipment accuracy.
- Followed TSA security and safety procedures during cargo handling.
City Carrier Assist 1
1 Month- Delivered United States Postal Service mail along assigned city route
- Sorted letters, parcels, and accountable mail for daily delivery
- Scanned mailpieces with handheld delivery scanner using handheld delivery scanner
- Obtained signatures for certified, registered, and restricted mail
- Collected outgoing mail from collection boxes and customer locations
- Responded to customer questions about mail service and delivery
- Inspected delivery vehicle for safety compliance and reported safety concerns before route departure
Asset Protection
3 Months- Conducted regular meetings with store managers and associates regarding current asset protection initiatives, challenges and opportunities for improvement.
- Assisted in developing policies relating to theft prevention and asset protection practices.
- Collaborated with other departments within the organization on projects involving asset protection.
- Conducted seminars for individuals and businesses regarding personal finance topics such as budgeting, debt reduction and asset protection.
MOTEL MANAGER
9 Years 6 Months- Managed daily operations, enhancing customer service and contributing to revenue growth.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Resolved guest complaints efficiently, ensuring high satisfaction levels and positive experiences.
- Coordinated events at motel, executing special occasions that fulfilled client expectations.
LIQUOR STORE CLERK
6 Years 9 Months- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained clean, organized store environment to enhance customer shopping experience.
- Maintained compliance with local and federal regulations governing the
- D P sale of alcoholic beverages, verifying customer identification as necessary. Processed deliveries, verifying shipment accuracy and stocking shelves promptly to minimize disruption of store operations.
MACHINE OPERATOR
2 Years 2 Months- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Monitored machine settings meticulously and made adjustments to enhance product quality.
- Monitored machines during operation to identify malfunctions or excessive vibrations, making necessary adjustments to maintain operational integrity.
- Performed routine machine maintenance and troubleshooting, contributing to sustained production efficiency.
- Loaded raw materials into machines and unloaded finished products, ensuring uninterrupted manufacturing process.
- Collaborated with team members to optimize production processes and improve overall performance.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
RESEARCH ASSISTANT
8 Months- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Facilitated regular meetings with fellow researchers to discuss project updates, address challenges, and share lessons learned.
- Coordinated communication with project leads and team members to align efforts towards common goals.
- Streamlined organization of research materials to enhance workspace efficiency and support productivity.
Education
Masters Degree - Management Information Systems
Bachelors Degree - Business Computing
Bachelors Degree - Marketing
Skills
Personal Information
LANGUAGES
HONORS & AWARDS
Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high., Improved guest satisfaction by implementing efficient check-in and check-out procedures., Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients expectations., Managed daily operations for better customer service and increased revenue., Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations., Maintained a clean and organized store environment for an enhanced shopping experience., Maintained compliance with local and federal regulations governing the, D P sale of alcoholic beverages, verifying customer identification as necessary., Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations., Followed detailed instructions to operate machines with accuracy and produce quality products., Set up and adjusted equipment and properly configured machines for daily operation., Complied with company and OSHA safety rules and regulations., Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines., Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly., Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment., Operated various types of machinery, contributing to the successful completion of diverse projects., Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols., Collaborated with team members to optimize production processes and improve overall performance., Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.