Luis Paz Shirley
San Antonio,TX
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Galpao Gaucho Brazilian Steakhouse
01.2024 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Busser
Chama Gaucha Brazilian Steakhouse
08.2023 - 01.2024
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Provided support during special events, ensuring seamless operations despite increased demands.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Trained new staff in bussing and cleaning procedures.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Server
North Italia
09.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Software Engineering
Northwest Vista College
San Antonio, TX05.2026
High School Diploma -
Ronald Reagan Highschool
San Antonio, TX05.2016
Skills
- Order delivery practices
- Beverage Preparation
- Table Setting
- Food Running
- Order Management
- Service prioritization
- Strong Work Ethic
- Memory retention
- Reliable and Responsible
Timeline
Server
Galpao Gaucho Brazilian Steakhouse
01.2024 - 03.2024
Busser
Chama Gaucha Brazilian Steakhouse
08.2023 - 01.2024
Server
North Italia
09.2022 - 08.2023
Software Engineering
Northwest Vista College
High School Diploma -
Ronald Reagan Highschool
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