Dheeraj Goli

• As a customer support representative, I worked for a large e-commerce

company for Six months. My main responsibility was to assist customers

with any issues or questions they had related to their orders, shipping,

product inquiries, and returns. I communicated with customers through

multiple channels including phone, email, and live chat. In this role.,I

was patient and empathetic, ensuring that customers felt heard and

understood. I. I also took an active role in improving customer service

by providing feedback and suggestions to my team leads. I helped to

create and improve training materials for new hires and offered

mentoring to less experienced team members. Overall, my experience as

a customer support representative taught me how to provide excellent

customer service, work collaboratively with others, and communicate

effectivelyin a fast-paced and dynamic environment