Summary
Overview
Work History
Skills
Certification
Timeline
Generic

DHEERAJ SHUKLA

TAC Engineer # Escalation # Consultant
Bengaluru,KAR

Summary

Network professional with over 12+ experience in configuring and Troubleshooting Wired and Wireless networks !!


  • Strong approach to troubleshoot complex, cross-functional inter networking issues in a large scale network environment with a focus to improve the customer experience
  • Coaching & mentoring junior engineers for developing new skills to support the solution
  • Writing technical document for Internal Team to aid in debugging Customer issues
  • Providing Escalation support for Team for Complex customer issues
  • Re-create customer scenarios in LAB for Complex customer issues
  • Providing Internal Trainings and seminar for the Product features,configuration & debugging
  • Self-motivated with a positive attitude towards learning new methodologies and technologies using excellent communication, interpersonal, problem solving and people engagement skills
  • Having Learning mindset and always ready to learn new things

Overview

12
12
years of professional experience
8
8
Certificates
1
1
Language

Work History

TAC Escalation Engineer

Cisco Systems Inc.
Bengaluru, KAR
07.2016 - Current
  • Configuring & debugging SDN controller based Kubernetes cluster
  • Researched and identified solutions to technical problems.
  • Configuring & Troubleshooting SDA infrastructure including Catalyst switches ,WLC and APs
  • Collaborate with other teams to ensure solving complex cases
  • Conducting Trainings & chalk talk sessions to enable Team for faster resolution f
  • Creating various Knowledge transfer session for Partners Networks
  • Provide escalation support for DNAC and SDA related issues
  • Writing Technical documents for TAC community
  • Supporting customers for their issues on community forums

Wireless TAC Engineer

Ruckus Wireless Inc
Bengaluru, KAR
02.2012 - 06.2016
  • Provided Enterprise Level support to the Priority customers and responsible for troubleshooting issues and replicating customer network issues and providing solutions, fixes and workarounds to them in a timely manner
  • Provided assistance to the customers for Ruckus APs & Wireless Controller configurations, upgrading /downgrading issues, authentication issue, roaming issues, connectivity issues, AP-Controller association, upgrade failure scenarios
  • Educated customers on Wireless Technology for tuning their Wireless environment to maximize the through-put of client devices and precisely offered performance related troubleshooting steps including client low through-put issues
  • Worked on new firmware releases which included enhancements and bug fixes
  • Scrutinized support logs of devices for better understanding of cause in attempt to render quick resolution
  • Replicated customer issues on Lab and provided test reports adequately and informed engineering team about bugs and feature requests
  • Completed Ruckus certification in a timely manner for improvising Technical skills to offer a great support

Technical Support Engineer

Microland Pvt. Ltd
Bangalore, KAR
02.2011 - 12.2011
  • Provided voice based technical support for end users and solved issues related to Belkin and Net gear routers
  • Performed troubleshooting of Routers and Network bridges, Modem, Gateways, and Access Points
  • Responsible for determining software and hardware resolutions and installing connectivity software using VPN, Citrix, Telnet and Dial-up connections
  • Diagnosed hardware/software faults and solved technical problems
  • Followed standard procedures for proper escalation of unresolved issues to appropriate internal teams

Skills

Hands on experience in configuring and troubleshooting Cisco Catalyst switches ,Cisco ISR Routers, AirOS and 9800 WLC,Cisco 3800 & Catalyst APs ,Security appliance like Cisco ISE

undefined

Certification

CCNP

Timeline

TAC Escalation Engineer

Cisco Systems Inc.
07.2016 - Current

Wireless TAC Engineer

Ruckus Wireless Inc
02.2012 - 06.2016

Technical Support Engineer

Microland Pvt. Ltd
02.2011 - 12.2011

Similar Profiles

CREATE PROFILE
DHEERAJ SHUKLATAC Engineer # Escalation # Consultant