Dhe'ki Wallace

- Strategically schedule the pickup and return of shipping containers across New Jersey and New York, enhancing turnaround times to achieve customer satisfaction.

- Orchestrate seamless load deliveries, maintaining high levels of reliability and efficiency.

- Ensure strict compliance with DOT and Port Authority regulations, safeguarding operational integrity.

- Keep meticulous records in Microsoft Excel and other shared documents, ensuring transparency and data accuracy.

- Facilitate timely appointments for empty container returns at APM and GLOBAL terminals, minimizing delays, as well as Per Diem fees.

- Guarantee all loads were retrieved from ports before the containers' Last Free Day, ensuring operational efficiency.

- Manage and protect customer inventory assets, ensuring their value and availability.

- Conduct periodic reviews and audits of logistics processes, identifying and implementing improvements.

- Collaborate with cross-functional teams to streamline operations and enhance overall efficiency.

- Expertly handled day-to-day shipping and receiving operations, managing a high volume of shipments daily.

- Efficiently input data into the Warehouse Management System (Processware), ensuring accurate documentation distribution.

- Monitored inventory levels and proactively resolved shortages, maintaining optimal stock levels.

- Conducted thorough research to address shipping errors and packaging mistakes, ensuring customer satisfaction.

- Delivered significant cost savings by negotiating discounts with third-party logistics service providers.

- Organized and maintained detailed records of scheduled and completed orders, ensuring easy access and retrieval.

- Negotiated contracts with external providers and facility lease rates, minimizing operational costs.

- Led warehouse staff to maintain high efficiency in a fast-paced environment, fostering a culture of productivity.

- Developed and implemented inventory control procedures, reducing discrepancies and enhancing accuracy.

- Trained and mentored new hires on warehouse operations and safety protocols, ensuring a skilled and knowledgeable team.

- Delivered swift and effective responses to customer needs, ensuring problem resolution and satisfaction.

- Managed cash handling, system start-ups, and maintained the sales floor and stock room to optimal standards.

- Processed vendor orders and deliveries with precision, ensuring timely restocking.

- Completed product returns, order voids, customer refunds, and cash drops, maintaining financial accuracy.

- Delivered exceptional customer experiences, fostering loyalty and repeat business.

- Held store keys for opening and closing, ensuring operational readiness and security.

- Maintained and tracked the shelf life of perishable products, reducing waste.

- Ensured compliance with state and local laws, safeguarding operational integrity.

- Created schedules for all team members, optimizing staffing levels.

- Coached sales associates on product specifications and sales techniques, enhancing team performance.

- Analyzed and interpreted store trends, informing strategic planning and decision-making.

- Maintained accurate documentation and records, ensuring compliance and operational efficiency.

- Conducted regular inventory audits to ensure accuracy, minimizing discrepancies.

- Implemented loss prevention strategies to minimize theft and shrinkage, safeguarding assets.