Summary
Overview
Work History
Education
Skills
Certification
Software
Work Availability
Timeline
Hi, I’m

Dominique Harper-Hicks

Chicago,IL
Dominique Harper-Hicks

Summary

Possesses versatile skills in project management, problem-solving, analytics and Federal Government experience. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

15
years of professional experience
4

Yrs of Federal Government Employment

Work History

Internal Revenue Service-Office of Chief Counsel

Paralegal Specialist
11.2021 - Current

Job overview

  • Hold conferences and negotiates issues with petitioners (taxpayers)/opposing counsel regarding tax law compliance, as a result from accounting audits
  • Assist leadership by coaching and training employees in the accomplishment of team objectives and effective problem solving
  • Draft legal documents
  • Planning and organizing workload, work products to complete assignments/cases with competing deadlines/priorities
  • Performs investigative analysis

Internal Revenue Service

Shared Administrative Associate
06.2021 - 11.2021

Job overview

  • Verified completeness and accuracy of case controls to ensure compliance with established procedures and formats
  • Analyzed case information to determine the appropriate procedures to close cases involving multiple work streams
  • Utilized software to prepare correspondence, reports, forms, requisitions, requests for personnel actions and legal documents
  • Gathered, summarized, and timely responded to management inquiries for case, project and program information
  • Served as a resource person to the group(s) in matters such as case procedures, group administrative procedures, etc

Purdue University Northwest

Data Analyst & Retention Support Graduate Aide (College of Business)
01.2020 - 05.2021

Job overview

  • Analyzed and compiled data with Excel and Tableau, comparing weekly data of undergraduate student registration (average of 2% weekly increase)
  • Used data analytics to derive actionable insights
  • Wrote job aids, and guides, developing training plan for future graduate aides
  • Used strategic management by prepared reports, making recommendations to senior management
  • Identified and improved areas within retention, evaluated and executed plans on how to resolve them with enrollment
  • Deployed predictive analytics models to forecast future trends

Purdue University Northwest

Educational Technology Consultant - Graduate Aide
03.2019 - 10.2019

Job overview

  • Showed problem-solving skills by counseling faculty, staff, and students by resolving technical issues with various Purdue University Northwest supported instructional software either in-person, over-the-phone, and email as Tier 2 support
  • Conducted data collection with Qualtrics and Excel for Blackboard instruction presentation
  • Reviewed technology-based evaluation tools to measure training success against set of metrics
  • Developed and managed organized, orderly student databases and tracking systems

Education

Purdue University
Hammond, IN

MBA from Information Systems & Business Analytics
05-2021

University Overview

  • 3.76 GPA
  • Relevant Coursework: Project Management
  • Relevant Coursework: Operations Management
  • Relevant Coursework: Business Analytics
  • Relevant Coursework: Strategic Management
  • Relevant Coursework: Supply Chain Management

Indiana University
Gary, IN

Bachelor of Arts from Communications
05-2018

University Overview

  • 3.66 GPA
  • Dean's List Fall 2016-Spring 2018

Skills

  • Project Management
  • Data Analysis
  • Strategic Management
  • Negotiation
  • Presentation Skills

Certification

  • Tableau certification - In Progress
  • SQL certifcation - In Progress
  • FAC-COR I, IRS, Chief Counsel - Spring 2024
  • Asana AI for Work - In Progress

Software

Tableau

SQL

SAP

Oracle

Qualtrics

Microsoft 365

Asana AI for Work

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Paralegal Specialist
Internal Revenue Service-Office of Chief Counsel
11.2021 - Current
Shared Administrative Associate
Internal Revenue Service
06.2021 - 11.2021
Data Analyst & Retention Support Graduate Aide (College of Business)
Purdue University Northwest
01.2020 - 05.2021
Educational Technology Consultant - Graduate Aide
Purdue University Northwest
03.2019 - 10.2019
Purdue University
MBA from Information Systems & Business Analytics
Indiana University
Bachelor of Arts from Communications

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Dominique Harper-Hicks